Hi Sir,
I am Jijo Pappachan. I am glad to introduce myself as a new member of this community.
I purchased one Reliance Broadband+ datacard of 08 Feb 2010. From that day I am facing horrible service from Reliance.
I have submitted my ID proof, Local address proof on 09 Feb 2010. Reliance executive agreed me, my datacard will get activated within 1 day. But after 4 days also, my datacard didnt activated. Then on 16-feb-2010, I directly went Reliance webword(its 3hrs journey from my place), they activated my datacard.
But suddenly on 26-feb-2010 (Friday), again my service got banned. Again 2 times I visited Reliance Webwrod, always they are saying they have escalated my problem to concerned peoples and my datacard will get activated soon. but nothing happened. After that they said, my documents are not updated in their database, so I need to re-submit my documents.
Again on 2-Mar-2010(Tuesday), I visited Webword and re-submitted my documents. After 2 days (04-Feb-2010, Thursday) at 1.30PM my datacard service got activated.
but, on 05-Mar-2010 at 1.00AM AGAIN MY DATACARD GOT DISCONNECTED!!!!. I tried to contact that Webword peoples/Reliance Nodel officer Maharashtra, they are not at all attending my calls.
I am waiting for this for past 7 days. Within this 7 days,

1) 2 times I submitted my documents
2) Made around 250 calls to Reliance Customer Care.
3) Sent around 10 mails to Customer Care, Reliance Nodel Officer, Mr.Anil Ambani
4) 4 times I visited Reliance WebWorld (3hrs journey from my place)

Till now my datacard not activated. Please tell me what can I do.. Please help me on this!!!!
My datacard number is : 9373450277

Thanks in advance!!!

Jijo Pappachan
Mob : 9975553124
email : jijopappachan@gmail.com

my name loganathan reliance broadband modem activation problem

my number 9381996318

Originally Posted by Jijo Pappachan

Hi Sir,
I am Jijo Pappachan. I am glad to introduce myself as a new member of this community.
I purchased one Reliance Broadband+ datacard of 08 Feb 2010. From that day I am facing horrible service from Reliance.
I have submitted my ID proof, Local address proof on 09 Feb 2010. Reliance executive agreed me, my datacard will get activated within 1 day. But after 4 days also, my datacard didnt activated. Then on 16-feb-2010, I directly went Reliance webword(its 3hrs journey from my place), they activated my datacard.
But suddenly on 26-feb-2010 (Friday), again my service got banned. Again 2 times I visited Reliance Webwrod, always they are saying they have escalated my problem to concerned peoples and my datacard will get activated soon. but nothing happened. After that they said, my documents are not updated in their database, so I need to re-submit my documents.
Again on 2-Mar-2010(Tuesday), I visited Webword and re-submitted my documents. After 2 days (04-Feb-2010, Thursday) at 1.30PM my datacard service got activated.
but, on 05-Mar-2010 at 1.00AM AGAIN MY DATACARD GOT DISCONNECTED!!!!. I tried to contact that Webword peoples/Reliance Nodel officer Maharashtra, they are not at all attending my calls.
I am waiting for this for past 7 days. Within this 7 days,

1) 2 times I submitted my documents
2) Made around 250 calls to Reliance Customer Care.
3) Sent around 10 mails to Customer Care, Reliance Nodel Officer, Mr.Anil Ambani
4) 4 times I visited Reliance WebWorld (3hrs journey from my place)

Till now my datacard not activated. Please tell me what can I do.. Please help me on this!!!!
My datacard number is : 9373450277

Thanks in advance!!!

Jijo Pappachan
Mob : 9975553124
email : jijopappachan@gmail.com

We suggest you to send a written complaint to your area nodal officer, attach scanned copy of the acknowledgment slip, and ask them to solve the issue as early as possible.

Dear Sir/Madam,
After cancelled my connection and handover the modem as well, I got another bill Rs. 413. I am able to understand why you send bill again. I had paid last payment and got acknowledgement from your side as well. (see below email).
**I paid the pending bill amount Rs. 4,308.00 with Receipt no. S159419540 and my customer number is 100000110889382 as Sachin Jain.
I got so many SMS regarding payment and threading me for legal action if it non-payment for this amount.
I think, you people only pressure for payment instead of better service and harassing me.
Please resolve my issue asap. Otherwise I have to take a legal action against you.
Thanks,
Sachin Jain

On Wed, Feb 24, 2010 at 7:35 PM, broadband@relianceada.com <broadband@relianceada.com> wrote:

Dear Customer,

We regret the inconvenience caused.

With reference to your e-mail regarding "Payment details", please note that the payment of Rs.4308/- has been updated in our system on dated 24/02/10.
In addition to your concern regarding "Cancellation of Broadband services", please note that we have taken up your request to the concerned department and they will contact you in the next 48 hours.
Further to inform you that after cancellation of connection, you need to return the modem else Rs.1500/- will be charged for the same.
In addition, please note that your service will be active till the date of termination and you will be charged for the same.

Also, be assured that one of our executives will contact you after the services are terminated.

Kindly be assured that we would do our best to resolve your concern.

Looking forward to serve you in the future.

Yours sincerely,

Sushma Girap,
Broadband Customer Care,
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:
Phone:1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com
You can book your service complaints online at hrough IVR while calling at contact center.

-----Original Message-----
From: sachin jain (sachin.rc@gmail.com)
Date: Wednesday, February 24, 2010 11:40 AM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: Re: Reference to your e-mail

Hi,

I paid the pending bill amount Rs. 4,308.00 with Receipt no. S159419540 and my customer number is 100000110889382 as Sachin Jain.

kindly close the connect as soon as possible and collect your belonging from my home. i don't want any communication from your side.

-Sachin Jain


On Tue, Feb 23, 2010 at 8:37 AM, broadband@relianceada.com <broadband@relianceada.com> wrote:

Dear Customer,

This is with reference to your e-mail regarding "Waiver for service fault" registered under Service Request ID 120161983. We would like to inform you that your complaint has been resolved. Please note that as per our records no complaint has been registered for net not working. Hence, we are unable to process your request for waiver.

FUrther, please note that as per our records, your service has been barred due to non-payment of due amount of Rs.4307.31/-.

Hence, we request you to kindly make the payment in order to restore the service

Looking forward to serve you in the future.

For additional product and service related information, you may contact us through any of the following means:
Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com

Yours sincerely,

Sachin Patil
Broadband Customer Care
Reliance Communications.

Please cancel my netconnect+ postpaid connection immediately as I requested this several times but no reply found.
You are sending the bill monthly without cancel of my postpaid connection, which is ridiculous.
Please take necessary action.

Post paid No.: 9300367631
Name : Mr. Uma Shankar Patel.


Thank You.