Hi ,

for Airtel broad band i paid rs 3995+50 , they have said no fesibility on 28 jan 2010 and i will get my money by 8 feb at most.

From 8 Feb 2010 to 23 Feb 2010 they have taken only 2 complants 29327352,29853214. after calling 10 15 times to custmercare , mamy times they diconnected or put me hold for long time ...etc.

please see the beloww mail i sent to AIRTEL on 16 feb still no refund or responce please let me know what can i do.


From: siddhartha.saic@crawler.com
> Sent: Tue, 16 Feb 2010 06:54:48 -0800
> To: karnataka@airtel.in, care.karnataka@airtel.in
> Subject: complaint 29327352.
>
> Hi Airtel,
>
> My name is Siddhartha M A S V I have opted for AIRTEL BROADBAND .
>
> First airtel executive basvaraj 9686666628 came for feasibility check and
> said he can 100% give broad band connection despite of some problem in
> the particular place where he wants to take connection, that problem
> already notified by other airtel executive earliarly. He said he spoke
> with those apartment security guys and he resolved the issue.
>
> After confirming the I have paid rs3995 +50 commission for the airtel
> broadband connection (0064522) on 23/Jan /2010. He he promisswd I will
> get the connection after 3working days means 27/Jan/2010.
>
> But from that day onwards he stopped lifting his mobile . I called your
> customer care and asked for cancelation of connection and refund of money
> your customer care guy name Deepak said he won’t cancel the connection
> and he said I must take the connection they 100% give the connection
> before month end and he didn’t booked complaint.
>
> I waited till 8/Feb/2010 then called customer care , then I don’t
> remember name he said airtel technical team has rejected my application
> on 28/Jan/2010 saying that apartment security people are not allowing .no
> body informed me about that until I call to customer care. Then he
> booked a complaint 29327352. Then next somebody called and said I will
> get my money in 8-10 working days.
>
> Today 16/Feb/2010 7.30pm after 8 days I call once again customer care
> then Darshan is saying you will get your money in 8-10 working days from
> 12/Feb/2010.
>
> I don’t know what to do , can you try to give answers to my questions.
>
> 1) When I will get my money back.
> 2) How much I will get including commission that your executive took
> (rs3995 +50).
> 3) What is the reason my money got delayed.
> 4) Do you care for answering question are you have default answers kike
> “IIT WILL GET DONE 100%”, why delayed answer for this is “YES DELAYED
> SORRY”,”YOU WILL GET YOUR MONEY IN 8-10 WORKING DAYS 100%” they don’t
> mention any date or time we want define answer they put our call in hold
> by saying “TALK WITH MANAGER PLEASE WAIT” wait will not end until we cut
> the line. .
>
>
>
>
> --------------------------------------------------------------------------------------------------------------
> Regards,
> Siddhartha.

Hello,

Have you the details of your area nodal officer of Airtel ? If have then send a written notice to the Nodal office via registered post and ask them for the refund + 12 % interest + damages + cost of registered post within the mentioned time in the notice, wait for their reply and revert us back.

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.


Regards,

Rakesh Kumar
Airtel Customer Service Team

This is ankush choudhury from kolkata, I am a airtel post[paid subscriber + airtel digital tv user, I got an sms that take airtel broadband connection and u will get double the speed for free, I msged bak, then airtel ppl call me and tell me abt plans and i say i want that offer, they say that offer is finished,after much talks i took a normal connection and the airtel ppl asked me to give me 2600rs. for 3 months advance rental + 500 for wifi, now I pay them 2600rs. in cash on 25th feb, and the airtel rep says it will be installed within 24hrs, but from next day onwards all the people who were calling me up stop taking my calls, and now finally they say they there is some technical fault,and ur money will be refunded in next 2 weeks, see its already a week I paid them, they didnt even give me money receipt,pls help me.

Hi All,

I am also fscing the same problem i paid some 1700/ last month ie 17th Feb2010. After that my consultant number is not working i gave a call to customer care they said we are not receiving u r application like that

Then i request to customer care people pls cancel the my application and send back my amount ASAP.
Still now i am not receiving anything from airtel .
Today ie , March10th2010 again i gave a call to customer care they said this is closed like that.I am explain whole story again they reopen the my old compliant .

I dont konow when they ll give my money back............



Thanks
poorna

I am writing in to bring into your attention my immense dissatisfaction by the service received by Airtel. I filled up an application form (along with all the relevant documents & Rs 750 cash) for a Airtel broadband on 5th Sept 2009 (a marketing personnel came to my place to collect the application & money).

But till today I haven't got a broadband connection or the refund & its been almost 6 months.

I have tried calling the customer services many times but they are not able to resolve the issue. I have raised two complaints no. 29111564 on 09 Feb’10 & 30066672 on 10/03/10, but haven’t heard anything from them as of yet.

My details are mentioned below which I have used on the application form.

Name: Harcharan Singh Sethi.
Address: 46-B Janta Flats;
Krishna Enclave;
Behind Kulachi hans Raj School;
Ashok Vihar; Phase 3,
New Delhi
110052
It will be really appreciated if something can be done because I am very dishearted by the services provided by Airtel. Could you please arrange for some stringent action to be taken, so that I can be compensated for the kind of service received.

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team