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Idea Net Setter wireless internet connection issue and poor customer service

This is a discussion on Idea Net Setter wireless internet connection issue and poor customer service within the Broadband forums, part of the Internet Services category; Hi, My name is sourabh tatpuje and i am experiencing a high difficulty in the internet services provided by idea. ...

  1. #1
    sourabh_tatpuje is offline Junior Member
    Join Date
    Feb 2010
    Posts
    1

    Unhappy Idea Net Setter wireless internet connection issue and poor customer service

    Hi,

    My name is sourabh tatpuje and i am experiencing a high difficulty in the internet services provided by idea. My iternet is too slow and speed not more than 2kbps and also internet dropping frequently. Idea network engineer already confirmed that the issue is from idea end but no concern or urgency shown to resolve my issue. Nobody helping if asked for refund. Customer care people are rude with customer and not willing to help at all. I have already sent several emails to higher management of idea and waiting for right reply. Please let me know if i can get the justice. Also let me know if there is a ombudsmen department in mumbai where i can lodge a proper complaint against idea.

  2. #2
    bawa Guest

    Unhappy internet

    my mobile internet is not working at all

  3. #3
    Unregistered Guest

    Default new internet conection for my home in kerala

    hi my name is shajahan iam working in dubai we need new internet conection in my home kerala can you plase teimi what

    i want to do for the new conection

    Regads
    Noohukannu shajahan
    saabith638@gmail.com

  4. #4
    Unregistered Guest

    Thumbs down definately the worst connection is idea net setter

    guys if you are thinking for the net connection then never ever go for this coz this plastic case is the worst in speed and performance .also the people associated with this are too of worsest quality .i had opted for this and initially submitted 3200 rs including the two months subscription but those people just cancelled my registration by saying that i had submmitted the invalid address proof.
    but i am a central government employee so i had submitted my quarter allotment letter but those 10 th standard people rejected that one .really very stupid
    and on this basis they cut my connection for25 days from two months

  5. #5
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
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    969

    Default Reply to your complaint

    Quote Originally Posted by Unregistered View Post
    guys if you are thinking for the net connection then never ever go for this coz this plastic case is the worst in speed and performance .also the people associated with this are too of worsest quality .i had opted for this and initially submitted 3200 rs including the two months subscription but those people just cancelled my registration by saying that i had submmitted the invalid address proof.
    but i am a central government employee so i had submitted my quarter allotment letter but those 10 th standard people rejected that one .really very stupid
    and on this basis they cut my connection for25 days from two months

    Dear Sir,

    Kindly provide your Idea cellular number for further assistance. You can also get in touch with our Customer care centre - details updated on Idea website. !DEA - An !dea can change your life....

    Regards,
    Ideacellular

  6. #6
    Unregistered Guest

    Default Idea netsetter problem

    I have purchese the netsetter (9705178754) 2 month back. For 7 day , i didn't got any connection , netsetter is fully paralised. I have called more then 50 times to c.care . Their suggestion could not help me. I have already sumitted all document to c.care.
    I dont want to go c.care .all time.

    Omprakash bharti
    8121150127
    jais likes this.

  7. #7
    sudhir_tyagi84 is offline Junior Member
    Join Date
    Jun 2011
    Posts
    2

    Default

    dear sir,
    My self a user of idea netsetter and my no. is 8958501135 i was using the plan of Rs. 599 from last two months so i was recharged my netsetter no 8958501135 with Rs 599 on date 15.04.2011 but i could not get the plan so i have contact the idea netsetter customer care and said to them regarding my recharge than i get to know that plan have changed to Rs 598 and the person who are talking to me said that get the new recharge of Rs 598 and this previous amount which you have invested as recharge of Rs 599 on date 15.04.2011 will be refunded to you via flexy dealer who have recharge your no. 8958501135 earlier.
    Than i trust the customer care represantative and i recharge my no. 8958501135 with Rs. 598 on date 23.04.2011 .
    And till now i am making the complaints reguraly to the customer care of idea netsetter but there is no solution till now.
    I would like to say that i have complained many times at the customer care of idea netsetter the complaint no. are
    1. 1-15500079091, dated 16.05.2011 he had taken 24 solution hour
    2. 1-15639104738, dated 02.06.2011 he had taken 24 solution hour
    3. 1-15913558148, dated 06.06.2011 he had taken 24 solution hour

    But till date there is no solution of my problem of refund so please solve my problem of refund as early as possible.

    Thanks & Regards
    Sudhir Kumar
    Siyana (BSR)
    U.P India
    9837663645

  8. #8
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    969

    Default

    Quote Originally Posted by sudhir_tyagi84 View Post
    dear sir,
    My self a user of idea netsetter and my no. is 8958501135 i was using the plan of Rs. 599 from last two months so i was recharged my netsetter no 8958501135 with Rs 599 on date 15.04.2011 but i could not get the plan so i have contact the idea netsetter customer care and said to them regarding my recharge than i get to know that plan have changed to Rs 598 and the person who are talking to me said that get the new recharge of Rs 598 and this previous amount which you have invested as recharge of Rs 599 on date 15.04.2011 will be refunded to you via flexy dealer who have recharge your no. 8958501135 earlier.
    Than i trust the customer care represantative and i recharge my no. 8958501135 with Rs. 598 on date 23.04.2011 .
    And till now i am making the complaints reguraly to the customer care of idea netsetter but there is no solution till now.
    I would like to say that i have complained many times at the customer care of idea netsetter the complaint no. are
    1. 1-15500079091, dated 16.05.2011 he had taken 24 solution hour
    2. 1-15639104738, dated 02.06.2011 he had taken 24 solution hour
    3. 1-15913558148, dated 06.06.2011 he had taken 24 solution hour

    But till date there is no solution of my problem of refund so please solve my problem of refund as early as possible.

    Thanks & Regards
    Sudhir Kumar
    Siyana (BSR)
    U.P India
    9837663645

    Dear Sir,

    We tried to call you but the contact could not be established. Kindly confirm your alternate contact number so that the concern can be resolved to the best of your satisfaction. For further assistance kindly log on to our Idea website. www.ideacellular.com.”

    Regards,
    Ideacellular

  9. #9
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    969

    Default Reply to your complaint

    Quote Originally Posted by sudhir_tyagi84 View Post
    dear sir,
    My self a user of idea netsetter and my no. is 8958501135 i was using the plan of Rs. 599 from last two months so i was recharged my netsetter no 8958501135 with Rs 599 on date 15.04.2011 but i could not get the plan so i have contact the idea netsetter customer care and said to them regarding my recharge than i get to know that plan have changed to Rs 598 and the person who are talking to me said that get the new recharge of Rs 598 and this previous amount which you have invested as recharge of Rs 599 on date 15.04.2011 will be refunded to you via flexy dealer who have recharge your no. 8958501135 earlier.
    Than i trust the customer care represantative and i recharge my no. 8958501135 with Rs. 598 on date 23.04.2011 .
    And till now i am making the complaints reguraly to the customer care of idea netsetter but there is no solution till now.
    I would like to say that i have complained many times at the customer care of idea netsetter the complaint no. are
    1. 1-15500079091, dated 16.05.2011 he had taken 24 solution hour
    2. 1-15639104738, dated 02.06.2011 he had taken 24 solution hour
    3. 1-15913558148, dated 06.06.2011 he had taken 24 solution hour

    But till date there is no solution of my problem of refund so please solve my problem of refund as early as possible.

    Thanks & Regards
    Sudhir Kumar
    Siyana (BSR)
    U.P India
    9837663645

    Dear Sir,

    We wish to inform you that 599 Rs has been credited to your account.

    Regards,
    Ideacellular

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