Why don't you ask everything in one email ? It clearly indicates that you purposely delaying to close 355902491841 id. It's already been 15 days since I first requested to close the same account.
Now note following

Billing Account Number (BAN) - 100000113713175

Kunal Asodaria
+91-9727760007


On Fri, Feb 12, 2010 at 8:18 PM, broadband@relianceada.com <broadband@relianceada.com> wrote:

Dear Customer,
We regret the delay in response and inconvenience caused.

This is with reference to your e-mail regarding "Billing issue", we would like to inform you that the same issue was registered under Service Request ID 118814716 and as per the resolution received, your termination request has been registered under the Service Request ID 118814380 and the same will be cancelled at the earliest. Hence we request you to revert regarding the same, once the connection gets cancelled.

Further, regarding "Cancellation of the DN 355902491841", please note that your previous request was cancelled as the services were resumed. Hence, we request you to revert with the fallowing details in order to process your request at the earliest.

1.Any one from the following:

Customer Account Number (CAN)

Billing Account Number (BAN)

However, if any issue persists, kindly revert.

Its pleasure to have you as our customer.

Yours sincerely,

Ambaji Pawar,
Broadband Customer Care,
Reliance Communications.



-----Original Message-----
From: Kunal Asodaria (kunal.asodaria@gmail.com)
Date: Tuesday, February 09, 2010 06:19 PM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: Re: Reference to your e-mail

Hello,

For Broadband Subscriber ID 376992912934, I already have instrument to hand over to you. I am not ready to pay outstanding bill because of mistakes from Rcom side in delaying closer of this account.
Request ids
4/1/2010 : 116601254
2/2/10 : 118814380 / 119093136
2/2/10 : 118814716 (bill related issue which was never attended as Rcom failed to respond in 72 hours)

--
For Broadband Subscriber ID 355902491841, I already given request to close account on 27th Jan, 2010. After 48 hours, I received one call from RComm and I confirmed closing my account but now you asking to me to request again which is totally wrong. How can you give resolution by resuming service? I had clearly mentioned to close my account.. Verify your call recording for the same. Now even if it's not closed, close it now and please note again I am not going to pay for the same as it's Rcom's mistakes.
Request ids
27/1/2010 : 118357878

i have already wasting lots of energy and money for your poor services hence awaiting confirmation of closer of both of above subscriber ids.


Kunal Asodaria
09727760007

On Tue, Feb 9, 2010 at 5:58 PM, broadband@relianceada.com <broadband@relianceada.com> wrote:

Dear Mr.Asodaria,



We regret the inconvenience caused to you.

This is with reference to your e-mail regarding "Service Cancellation of Broadband Subscriber ID 376992912934". Please note that your request has already been registered under Service Request ID 119093136 and the same would be provisioned at the earliest.

However, please note that post cancellation, you need to return the instrument else will be charged 1500/- for Internet equipment.

Further to your concern regarding "Service Cancellation of Broadband Subscriber ID 355902491841", please note that your request has already been registered under Service Request ID 118357878 and as per resolution your services has been resumed.

However, if you want to cancel the connection kindly revert.

Yours sincerely,



Suchitra Maldahiyar
Broadband Customer Care,

Reliance Communications.



For additional product and service related information, you may contact us through any of the following means:



* Phone: 1800 3000 7777 from any phone (Toll free) or,
* 022-3033 7777 from any phone.
* Email: broadband@relianceada.com



-----Original Message-----
From: Kunal Asodaria (kunal.asodaria@gmail.com)
Date: Sunday, February 07, 2010 09:44 AM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: Highest Frustration - Awaiting positive answer

Dear RCom Authority,

I am, Kunal K. Asodaria having internet connection since a year but during last 3-4 months i found quality of service is like nowhere. I am running software firm and using another company internet connections too for which I am quite happy.

Below are my service user ids
1) connection1
Service User ID 376992912934
Issues:

* On 4th Jan, i requested to terminate this connection because of no usage. Reg id - 116601254. I was told that i would get call in 48 hours but never get any call.
* So i was in thought that Rcom is purposely not replying for termination of service in order to keep billing on, today i called to Customer care for the same and they told that i should give termination request again. This is perfect example of quality level.
* More into this 8/10 calls to customer care, they say system is down. I am not ready to pay any of the pending invoices for the same service id due to lack from Rcom.

2) connection2
Service User ID 355902491841
Issues:

* I am using new connection since last 2-3 months and atleast twice/thrice service is down for some days every month.
* On 5th Jan, i requested to change my plan and it was done on time. Since last 4 -5 days services was down so today i contacted Customer care. Surprisingly i got answer that due to my credit limit crossed service is down. Earlier i paid bill amt of more than 2000 rs and this time once it reached 2000, it got down. Do you have any transparent policy for credit limit? Is customer not eligible to be informed suspension of service?
* After reaching patience limit, i told customer care to terminate my new connection as well. Reg id - 118357878 dt: 27th Jan. I got one more surprise answer that within 48 hours they will contact me but it may take 30 days!!!

One thing is very clear, service level of Rcom Internet service has gone down. Reliance has failed to provide continual services without any issues and purposely having anti-customer policies in service termination.

in hope of your timely and satisfactory answer.

Kunal Asodaria
Cell : 9727760007