Dear Sir,

I have been using reliance broadband *connection since 22 November 2008 *and
took 3 months advance rental plan. (1100 rs per month , 3300 rs for 3
months).
*Reliance User id: 382806406836
Billing a/c no. : 100000110790283
A/c no. : 100110144647*

In the month of *May 2009 *they sent me the bill for one month (i,e for June
2009). when i complained the customer care for sending me *1 month bill
instead of 3 months,* they told me to pay for the June 2009 and from July
2009 onwards i will get my 3 months usual bill.
Since on their pretext i paid the June bill and from *July* they sent me the
bill of *5500 rs *and demanded to be paid in July, i,e upto November 2009.
when i complained again they made the excuse that i took the connection in
November and my year ends in the month of november 2009, so i have to pay
upto the month of november or else they will terminate my services.
I objected to this and they disconnected my services in the first week of
september 2009. afterwards their people from DSA started calling me now and
then and abused me and threatened me for not paying my outstanding bill.
I called several times to the reliance customer care and even spoke to the
floor manager but all in vain, they had only one answer *" Pay for 5 Months"
* .
One day i got a call from Billing department and the lady on the fone
promised me that my disconnected services would be restored within *24hrs if
i pay 3000 rs as a cash payment*. i agreed and made the payment but my
services were not restored, i called that lady again but she avoided my call
and didnt turn up on the fone again ever. i felt very helpless, cheated and
duped by relaince.
They disconnected my services in early september and sent me the bill for
the period between late september and October. Now they are regularly
sending me bills to demand payment for the period during which the services
were disconnected.

I request you to please help me with this to get rid from reliance and stop
this unjust they are doing with the innocent consumer like us.

Best regards,

Faiz Nizami
+91-9717343208

Hi,

My name is Vipin Malhotra and i had a reliance broadband connection with User ID
345553996531.

On 22nd or 24th of July, I received a call from Reliance that my credit limit has
exceeded and amount due is Rs. 6308 and if I will not pay the amount immediately my
services will be disconnected temporarily. I have this connection from the last year
or so but my billing amount had never exceeded the limit. I told the customer care
that my bill amounts to Rs. 844 or so every month and so I am not going to pay such
a big amount. When I asked them to disconnect the connection, they told me that you
will have to wait for the bill to be generated and then you will have to request for
the adjustment and then will have to pay for the adjusted amount. Then only the
connection will be disconnected.

The bill came on 15th August and my bill was given as Rs. 6308. As told by the call
center, I requested for the adjustment. Then they called me a few days later that
the bill has been adjusted and the adjusted amount is Rs. 375. I paid that amount at
Ananta Enterprise, Sector 16, Rohini, New Delhi (Receipt No. S14397551). Then, as
told by the call center, I requested for the discontinuation of my connection for
the same (Request #: 108456755). Then I received a phone call asking why are you
disconnecting the connection and I told them the same story again and that I am not
happy with this and so I want to disconnect the connection. They told me that all
the dues are clear and one executive from Reliance will come and take all the
instruments within 15 days.

On 15th September, the executives from Reliance came to my house to get all the
necessary equipments (Modem, dish, etc.). On that same day, i received one bill from
Reliance, in which the total amount due is Rs. 247.

Since i had paid all the dues earlier and all the equipments were taken by reliance,
i did not pay that amount. I got several calls from reliance asking whether the
connection whether all the equipment has been taken or not. I gave all the necessary
information.

On 15th October, i received another bill amounting Rs. 15,079. When i called the
customer care they told me that you will have to pay the amount. When i told them
that i do not have any connection from 24th of July, they told me that they will
send a request to the billing department. One call from the billing department came
and i told him the whole story regarding this. He told me if i can provide the
receipt given by the executives when they took the equipments and he will look into
the matter and definitely will have the issue resolved. i mailed the necessary
documents to him, but nobody gave me any call after that.

Again on 15th November, i received another bill amounting Rs. 15,709. I got a call
on 3rd December regarding this. He told me that he is the legal adviser from
Reliance. i told him the same story and he told me that he will SMS me a ID and to
mail him all the necessary documents and he will also try to get the necessary
adjustments. He did not SMS me anything and on December 7, 2009 i have received a
legal notice from Reliance.

I am really frustrated with this and do not know how to tackle this.

Please help me regarding this.

Hello Consumer Court Members,

Kindly post your billing address so that we can guide you accordingly.

Hi,

My name is Purab Mehta and I was using Reliance Broadnet Service for more than a year. I used to get a monthly bill of around 800 Rs. For the months of October, November and December I received strange amounts of bills and am really worried the way it is going. In October I received a bill for approx Rs 5100. After placing a complaint, I was given a waiver of around 4200 Rs and the remaining bill was paid. Then in November, I received a bill for around 3300 Rs and even after placing 4 complaints, I was made to pay the amount. After I paid the amount, my internet service was suspended saying that I have used way above my credit limit. Now the customer care is asking me to pay 7,000 Rs to re-activate my service and is claiming that my unbilled usage is around 8009 Rs!!! For the 1st year that I used this connection, I was getting a basic bill of Rs 750 + tax. Now suddenly, I am receiving such heavy bills. I spoke to their customer care agents and all they say is you have to pay the bill. Then I complained to the highest Authorities but never got a reply from any of them. I have been sent a notice by their lawyers and are asking me to pay 8009 Rs or else they will take legal action against me. I have tried to convince them time and again that the bills are inflated but with no luck. In the usage list it shows that I have been using the internet continuously for 24 hours when they have programmed their system in such a way that no user can be logged in for more than 6 hours.

Please let me know what should be done hereafter.

Thanks.

Hello Sir/ Madam,

My name is Anupama Das. I had applied for a Reliance wireless net services around 3 years back. One person named James from Reliance came to my house and explained the scheme and told me to pay just 500 for the instrument, which will be refundable. They came the next day and installed the connection and at that moment it was working. But soon after they left, it stopped working. I made numerous calls to the customer care , attended by different people. No one bothered to come home and check the connections. After one week of futile effort, I made calls to them to disconnect their services. This was also left unheard.

At the end of the month comes their bill asking me to pay Rs. I985!! I called them again and told them I cannot pay the bill since I have not used their services even for 5 minutes. They kept promising me that they will take necessary action and they will forward the issue to the billing department. Still for almost a year I continued getting calls regarding my outstanding and i kep repeating my story again and again.. it was the heights of mental harassment.

Then came the calls from Mumbai asking me the reasons for the disconnection request.. this also went on for long.. I forget for how many months..again I had to repeat my vows to them..

Finally after 2 years of all this drama, one day they came and took back the instruments. I was relieved for the good riddance..

But that was not all.. now after one year of them taking the instruments back.. comes the legal notice from them asking me to pay the Rs1985..Since I was out of station I came to knw about this after 15 days post the last date. I called the concerned person , Mr Ravi Kumar. He said since I have not responded to the notice with in the time mentioned, they will move to the regular court and if I wish to avoid this they can give me a discount (a big favour) and reduce the amount to Rs.1400. I had to agree for it.. since I neither had the time or patience to drag the issue further..

But I feel cheated and such a mental torture by a so called reputed company..I will request every one who happens to read this forum to pleeeeeeeeeese not take any connections from Reliance..if you want mental peace.

Since I have not written them any request letters by mail or post, i do not have any proofs of the requests that I have made, other than the transaction IDs. Please let me know if there is any way I can fight back.. It is not only about the money.. but people should not be cheated like this..

Thanks,

Anupama Das
2167, Prassidhi
I main, B.M Kaval extension, HAL 3rd stage,
Bangalore 75