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Excessive charges for the past 4 months

This is a discussion on Excessive charges for the past 4 months within the Broadband forums, part of the Internet Services category; I had written to Airtel on 19th Jan 2010, and till now this issue has not been resolved. I had ...

  1. #1
    Irate_Customer is offline Junior Member
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    Default Excessive charges for the past 4 months

    I had written to Airtel on 19th Jan 2010, and till now this issue has not been resolved. I had purchased a data card from Airtel in September and soon realized that it was not working and there was not network in my house. I could not connect to the wireless network even once. Immediately I (after a lot of harassment from their end) I returned the data card and Airtel had reimbursed me for it. I have a mail in which I had requested them to discontinue the internet services. Since, I had returned their data card I assumed the services were discontinued.

    Even though I had returned the data card long time back without even using it once, I have been constantly charged for the services for the past 4 months. They have fraudulently charged me for services I have never used.

    I have been charged:
    Oct 2009 - 239.60 + taxes
    Nov 2009 - 599 + taxes
    Dec 2009 - 599 + taxes
    Jan 2010 - 599 + taxes

    I hope they will return the total amount with taxes at the earliest. The Ph No to which this excessive charges were billed is: 9004614548. (Complaint Reference No. 1901201012822)

    I am wondering if this is the excessive amount they charge one customer, how much would they be making from the customers who do not check their bills regularly. I hope to get some response soon. Thank you.

    - Priti
    Last edited by Irate_Customer; 02-09-2010 at 10:55 AM.

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Customer,

    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

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