To Reliance Communications,

I had been using two Reliance internet connections (service ids mentioned as following)
Service User ID 376992912934
Service User ID 355902491841

After receiving poor services and customer care's false commitments to close accounts, I am finding myself having no trust on your company's termination policy. Do you have any proper procedure on how do should internet connection to be canceled? My last talk with Reliance Communication customer care representative - Dipak Sharma (on 8th Feb, 2010) is extremely unsatisfactory. He had no answers for denial of terminations of both of above connections and surprisingly told to give request again(already more than thrice ???)

I have already requested complaints lot many times and already having lots of request ids with dates. You can note down as following
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4/1/2010
termination id - 116601254

5/1/2010
plan change for internet 116698557
changed to 1499

27/1/2010
termination for new internet connection - 118357878

2/2/10
termination issue for old internet - 118814380
48 hours
supplymentory 119093136
bill related issue - 118814716
72 hours

8/2/10
dipak sharma told to give all request again
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This is clear that Rcom is only intended to carry customer's connections though he is not happy with services. Even if customer gives complaints, customer is helpless by no actions or unlawful actions. I have already wasted my lots of energy and time for the terminations of services but it's not going to help me from Rcom side.

Seriously thinking to move to consumer court for all above cases.
Thank you.

Kunal Asodaria
9727760007
Email was sent to broadband@relianceada.com on Mon, Feb 8, 2010 at 5:57 PM
Reply from Reliance : <AUTO> 'ADAG=005-163-421' Issues with Termination of my accounts

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RCom Authority,

I am, Kunal K. Asodaria having internet connection since a year but during last 3-4 months i found quality of service is like nowhere. I am running software firm and using another company internet connections too for which I am quite happy.

Below are my service user ids
1) connection1
Service User ID 376992912934
Issues:

* On 4th Jan, i requested to terminate this connection because of no usage. Reg id - 116601254. I was told that i would get call in 48 hours but never get any call.
* So i was in thought that Rcom is purposely not replying for termination of service in order to keep billing on, today i called to Customer care for the same and they told that i should give termination request again. This is perfect example of quality level.
* More into this 8/10 calls to customer care, they say system is down. I am not ready to pay any of the pending invoices for the same service id due to lack from Rcom.

2) connection2
Service User ID 355902491841
Issues:

* I am using new connection since last 2-3 months and atleast twice/thrice service is down for some days every month.
* On 5th Jan, i requested to change my plan and it was done on time. Since last 4 -5 days services was down so today i contacted Customer care. Surprisingly i got answer that due to my credit limit crossed service is down. Earlier i paid bill amt of more than 2000 rs and this time once it reached 2000, it got down. Do you have any transparent policy for credit limit? Is customer not eligible to be informed suspension of service?
* After reaching patience limit, i told customer care to terminate my new connection as well. Reg id - 118357878 dt: 27th Jan. I got one more surprise answer that within 48 hours they will contact me but it may take 30 days!!!

One thing is very clear, service level of Rcom Internet service has gone down. Reliance has failed to provide continual services without any issues and purposely having anti-customer policies in service termination.

Kunal Asodaria
Cell : 9727760007
kunal.asodaria@gmail.com
Email was sent to broadband@relianceada.com on Sun, Feb 7, 2010 at 9:44 AM
Reply from Reliance : <AUTO> 'ADAG=005-157-199' Highest Frustration - Awaiting positive answer