Hi,

I am Sandep Kumar K, residing at Bangalore. I am using Airtel Broadband 1099 unlimited plan.
Recently I have received an alert offer saying that pay Rs. 100 per month and double the speed. I have called up the customer care & they told me to send "DELIGHT" SMS to 53636 and will be activated in 96 hours. When I did the same (on 24th of January), I got an acknowledgment saying that the same will be activated in 96 hours.

I have waited for 5 days & the offer has not been activated and hence I called up the customer care. They have redirected to escalation department & they told me that it will take 96 working hours (Almost 3 weeks..!!!).

I didn't got solution from Airtel & hence I am writing this.
Please do the needful as I feel I am cheated.

Thanks
Sandeep Kumar K

I am being troubled by Airtel Employees. As per the telephonic conversation on 25/01/2010 with Mr. MADHAV AHALAWAT,EMP CODE 98126,MOBILE NO.: 9811633381(, I paid my Bill of Rs. 1756,as he said that Rs. 400 has been waived off from my dues.Also,there is penalty of Rs. 75,m that is going to be adjusted in next bill as the delay in payment was due to the faults from Airtel. But people from Airtel are calling me every other day,some times asking for cheque no.,some times to pay the amount of Rs. 400,even today a person named YOGENDRA from payment cell called up.Also,the pre recorded messages are coming everyday.
I want to ask you why are you people so messed up with your work that you can not do any thing systematically.Right from the day I took the connection,you people are troubling me.I do not know whether you are doing intentionally or it is mistake.

Last time,when I put the complaint they said that they do not have contact details,I would like ask them,then where they send bills??????what about the landline no. they themselve have provided????????They are just cheating and lying to their customers just to make money out of them,THEY HAVE NO ETHICS.

I am being troubled by Airtel Employees. As per the telephonic conversation on 25/01/2010 with Mr. MADHAV AHALAWAT,EMP CODE 98126,MOBILE NO.: 9811633381(, I paid my Bill of Rs. 1756,as he said that Rs. 400 has been waived off from my dues.Also,there is penalty of Rs. 75,m that is going to be adjusted in next bill as the delay in payment was due to the faults from Airtel. But people from Airtel are calling me every other day,some times asking for cheque no.,some times to pay the amount of Rs. 400,even today a person named YOGENDRA from payment cell called up.Also,the pre recorded messages are coming everyday.
I want to ask you why are you people so messed up with your work that you can not do any thing systematically.Right from the day I took the connection,you people are troubling me.I do not know whether you are doing intentionally or it is mistake.

Last time,when I put the complaint they said that they do not have contact details,I would like ask them,then where they send bills??????what about the landline no. they themselve have provided????????They are just cheating and lying to their customers just to make money out of them,THEY HAVE NO ETHICS.


Thanks,
Varun Singh Chandel
anurag7878@hotmail.com

Dear Sandeep,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Varun ,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team