To
Mr. Gurmeet S Sandhu
Nodal Officer, 224 Okhla Industrial Area Phase-III
New Delhi-110020
Ph:-011-41614777
Fax:-011-41613579

Dear Mr. Gurmeet S

This is to bring to your kind notice that i have taken a
broad band connection of Bharti Airtel, and my connection was started on 8
October 2009. I had deposited Rs. 750 for Modem plus installation charge. As
per your sales executive, Rs 1000 is required for this connection if one
wishes to take land line phone (instrument) along with the broadband
connection or otherwise Rs 750 is sufficient for broadband connection, which
includes Installation plus Modem charge.
As per my requirement I had deposited Rs 750 and I agreed to take the
broadband connection without Land Line Instrument. A bill was generated on
22 October in which Rs 250 was wrongly added as a charge for Land Line
Instrument as confirmed by your customer care executive.
I had lodged a complain regarding the above said problem on 11 November and
a complain no 26356826 was issued to me with an assurance of response with a
proper resolution within 24 hrs ie. up to 11:00 am dated 12 November.
Today after waiting for 5 days I again reminded your
customer care executive about my request number and again I was assured of
response with a proper resolution within 24 hrs. I hope this may be true but
I do not have faith on it. Mean while last date of bill payment has also
crossed.
So I seek your kind intervention. I hope you will provide me
proper resolution and will not make me bound for payment of late fee.

Details of Brod band connection is as follows:


Phone No:- 011-47147619
Name of the Owner:- Mr. Aamir Uddin Khan
Mob:-9971394859
Account No:- 15232930
Bill No of Wrong Bill:- 676312410
Address: Flat No 23 D
MU Block
Pitampua
New Delhi



Thanks for your favourable reply.

Regards

Aqbal Faridi
New Delhi
Ph:9958294857