Hi,

I have an Airtel Broadband connection phone number 01143055835 (Account no-
14091597). I am using Airtel Broadband for more than an year now but facing
lot of problem for last few months.

It all started when I bought Blackberry and opted for blackberry services
through Airtel and I requested for Airtel Broadband disconnection however
they suggested a plan of 250 Rs and I took it but after a few months I
realized that it was costing me more then my earlier plan so I again
requested for disconnection, Again they said that we will give you a 450
plan with 20% waiver for 6 months with no charges in first month. I liked
the plan and opted for it.



But to my surprise I got a bill which had no discount no waiver and addition
of Airtel PC secure so I did not made the payment I also called customer
care and told them however my net was disabled but I continued receiving
bills. October end I got a call from Mr. Sahil and he asked me to make a
payment of Rs 1564 outstanding bill and I told him that I will not be making
any payment as I was not using the net for last 2 months but he said that he
will deduct all the charges (waiver, discount and Airtel PC secure) and
asked me to make a payment of Rs700 as final settlement.



I did not want to be involved much so I made the payment but lately I have
started receiving calls for payment of outstanding bill so daily I got 2-3
calls and every time I had to narrate the whole story. What am I supposed to
do? It's been almost a month since I have asked them for disconnection
however they are not disconnecting the broadband and the bill is keep
coming. They also told me that they will not disconnect the connection
unless I will make the payment but why should I make the payment. I want
action against Mr. Sahil who took 700 RS from me as I was not even willing
to make that payment. He lied to me and then made no action for
disconnection of my services.



I would also like to mention that I have submitted 'N' number of complains
sometimes I got the complaint number and sometime not most of them I don't
even remember. However I have two complaint numbers for reference
F587433607, #25734914.



I would like to file a complaint against Airtel Broadband and Mr Sahil for
the mental harassment they have created.



Please suggest how to proceed. I am in no mood forgive them, they have
already created a lot of problems for me.



I am evening planning to get my blackberry services disconnected I will go
with Vodafone. I don't trust Airtel and not willing to pay 25-30 thousand Rs
annually to them.



P.S. I forgot to mention the language and behaviour shown by airtel's staff.
If this is the way they treat their customers then soon airtel will no
longer be number 1.



Arun Kumar

Sir, I Have a problem with Airtel Broad Band. I have given Rs.750/ (cheqe)
at the time of registering for Airtel broad band connection. But there
having the problem in giving the connection in my residence locality . I
called lot of time to customer care but they are playiong with me for
refunding my money. I have the document and form no. and also the bank
statement where my account got debited. Please tell me what I will do? My
Residence Address: =================== Pradip Kumar Mishra 173/C, Mayur
Vihar Phase II, Pocket A, New Delhi-92. Bank Detail ======== 02 Sep 2009 Chq
Paid-MICR CTS-NE-AIRTEL AC 000000283517 02 Sep 2009 750.00 Airtel Form
No.1893710 Thanks & Regards Pradip

Dear Jitish ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team