Hii

I was having a AIRTEL connection number 8826227773 and was using it for quite so long..and was paying the bill regularly.
But i got stuck in some problem and was not able to pay my pending bill for 2 months..and it took 1 more month delay.
Then i was receiving calls from Airtel people to pay the bill for which i informed them that i will pay very soon...
But without considering this..they sent a collection agent(Named Jatin) from some store in Kirti Nagar..at my place without sending a notice or email or calling me
and then his behaviour in starting was rude and even i was not my place and then i spoke to that person and that person went back..and after 2 or 3 days..Airtel people took my call details and
called few of my friends,relative and fellow collegues stating that Ankur's bill is unpaid and kindly tell him to pay the bill..Tat was really Frustrating and gave me a Mental torture..

Later on i got an email from Airtel Representative"Mr. Kunal Kaushik 9810680147,9810680433. " who sent me an email as a final notice..to whom i called and discussed everything..and he was the one who promised me that he will take action against the Call center and the agent who visited my place without intimation
and asked me to pay the bill..and i also asked him to send the things in written,..but i have not received any email from them..and they didn't started my services..
and after soo many reminders to the person through email..no one responded on my email or to my calls..and still my i am facing a problem that i dont have that number which is with all of my friends and fellow collegues.

Also Airtel people are not ashamed off what they did and even Mr. Kunal Kaushik said.."Jo karna hai kar lo..Case karna hai kar do"..

I want to tell..These are people who make a Bad Image of brand.."
Kindly register my complaint against Airtel

Regards
Ankur Arora

EVEN I FACE THE SAME ISSUE...i HAD ISSUES WITH THE AIRTEL BROAD BANDTHREE MONTHS AGO AND I REGISTERED A COMPLAINT WITH THE CUSTOMER CARE AND THE REPRESENTATIVE CAME AND CHECKED THE CONNECTION AND UPDATED THERE IS NO PROBLEM WITH THE CONECTION AND ISSUE MAY BE WITH THE MODEM AND TOLD ME THAT THEY WILL BRING A TEST MODEM AND CHECK IT AND NEVER GOT BACK TO ME...AGAIN I RAISED A COMPALINT AND IT ENDED UP IN THE SAME PROCESS AND IT REPEATED FOR THE THIRD AND FOURTH TIME ....LATER AFTER AROUNG 1 AND HALF MOTHS THEY UPDATE ME STATING THAT AIRTEL WONT SUPPORT MOEDEM ISSUE AND WE HAVE TO GET A NEW MODEM OR WE NEED TO GET THE SERVICE DONE BY OURSELVES.....AND I REGISTERED WITH THEM TO DISCONNECT THE LINE AND ITS BEEN MORE THAN A MONTH NOW AND THE CONNECTION HAS NOT BEEN TAKEN AWAY YET AND I RECEIVE THE BILLS CONTINUOSLY...WHERE I HAVE TO PAY FOR THE SEVICE WHICH I HAVE NOT USED PROPERLY.......

PLEASE LET ME KNOW ANY CONTACT NUMBERS TO ESCALTE THIS.

Dear Team,

We are extremely disappointed with the services offered through Airtel broadband connection.

We would like to explain the issues. Kindly read below.

Issue :- We are only having Airtel broadband connection. There is no landline connection associated with it. We have never been using it. Still, when we receive the bill,
everytime the Call Charges and DSL charges are included in the bill. This is happening for past 10 months almost. We have filed complains several times, had conversation with finance
team as well. They convinced us that this would be corrected from the next bill cycle and the previous amounts deducted would be adjusted in the next bill.
But that has also not happened.

Account Details :-

Customer Name:- Sathnaraj G
Airtel Number :- 01204118897
Account Number :- 16116681

Recommended Resolution :- We recommend you to add up all the extra charges paid by us due to this mistake at your end and adjust the same in the next bill.

Please let us know why the issues have not been resolved till this point of time. Can we request you to please expedite and resolve the issue at the earliest.

We would like a quick response at your end else we would be escalating this issue to all possible levels including Consumer Affairs forum.

Regards,
Sathia G
Cell - 09311205684

Dear Sir,I already posted about the airtel broadband issue i am struggling with airtel to close the connection on 23-09-11.under the post "I am HARRASED, I NEED TO ESCALATE THIS MATTER..!! Airtel Broadband"."I was using broadband connection with no as 04442181774. On 31th, june 2011 I requested for shifting of services.till now they not yet shifted the connection but, they generating the bills and sending, as they think without using, and without the connection they can earn money from customers.and i raised a new request #3226764 to close the connection. still they not yet closed the connection and they are torturing me to pay the bill like anything. Airtel is just focusing on generating the bill and collections only.they not even checking the connection is existing or not.please provide any higher officials contact. i can provide the request nos and the persons who called and responed very badly from airtel customer care.they are justing asking to pay the bill for that virtaul connection."till now the issue is not yet resolved and they are telling about some legal notice and all.I have all the documents properly, I am also planning to file a case if they book a case on me. Please help me to resolve this issue.Regards,Vijay.

Dear All
Kindly look this matter very seriously.
I was lodge the complaint several times regarding the Internet not working properly and not attend my complaint by your service team at your customer care (121). Every times your customer care asked me "Sir we promised tomorrow will be rectifying your complaint. But every time without any rectification my complaint closed by your service dept. without any confirmation or signature by our side.
Please look this matter and checked my last two registered complaints call no 14010560 dt. 6th April & 14765464 dt. 23rd April already closed by your service dept without any rectification.
If this is customer service then why I continue your broadband connection & why I pay your bill payment if I suffered internet problem last one month.
Being a big brand I can't accept this type service. If not resolves my complaint from your side within next 24 hrs. definitely I will go to consumer court
Regarding the all compensation.

Sanjiv Srivastava
01204554092

Hi,
I was a Airtel broadband customer for several years. On February 2012 I raised a request that my broadband was not working. The Airtel personnel arrived at my home and after some troubleshooting he mentioned that the modem was not working.
- Then he informed that I will have to pay Rs 800 to get a new modem. Since I was not ready to pay that amount so I raised a request to cancel my subscription.
- A few days afterwards I got a call from Airtel saying they will give me a discount and I have to pay only Rs 500. I persisted with the cancellation request
- Again a few days afterwards Airtel got back to me saying that the modem will be provided for free and service will be restored within 24 hours. I agreed to this .
- But a week passed and nothing happened. Later I called the call center and they informed me that the request was closed. After this I raised a new request for cancellation. I was assured that the account will be deactivated after 7th March. Meanwhile I paid the bill for February even though I was unable to use the broadband services.
- After that I got a few calls from Airtel requesting me not to cancel the connection , but I persisted with the cancellation request. Then the calls stopped coming. I thought that the cancellation was complete.
- On 28th march I received a bill for march. Surprised , I called the call center. After checking the service status request , the call center executive informed me that the connection was still active and the service request is closed.
- Then I sent email to 121@in.airtel.com . The request was taken. However I did not get any confirmation of the cancellation.
- I got a call asking me to pay Rs 507 as the settlement. I sent them an email for a settlement bill , which was not provided. However , I still paid the bill
- Today is 30th April and I have got another bill. Now I am tired. I cannot explain how frustrated I am with Airtel.

What to do ?

Airtel no - 08041517582
Acc No - 12479669
Cases Raised - 11645700,11705484,12262388,13600950,13835288,14257 448

I have email proof of 13600950. How to proceed for compensation on this ?


Thanks,
Snehansu

Hi all,

This is Fenn Russel. My land line no is 04445572348. im the customer of airtel for the past 3,4 years, but from the beginning im not satisfied with it, every month 3 or 4 times we will not have connection, that too in saturday, sunday, we used to call cus care, keep on follow up nothing will happen after 3 days you people respond. it is the duty of airtel to follow up with the customer and satisfy them. Every time we spend our money wait on line, and keep on updating. Is this the better service you give to your customer? From yesturday again we are having problem in connection, raised request, but the problem was still not solved.we called customer care from morning 4 times, the only respond they give is application down, only after we can do, everytime everyday is airtel application down? Then what for airtel? your website says your aim is to give quick service in which we never got any quick service in this 3 years. Hope we will soon move from this broad band. My friends too says the same.. hope u will lose many customers regarding this. that will stop our work tention... Dear sir/Madam, if this problem is not done with a permenant solution i will surely register a complaint in consumer court for irregular service of airtel.

Dear Sanjiv ,

This is to inform you that your concern listed 27 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Dear Sanjiv Srivastava,

We would like to inform you that your concern listed 27 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I am really pissed of with the service and moreover with the response given by the employees of airtel.i am using airtel landline and DSL connection no. 0124-4006063. I have got a bill of Rs 1500 extra , which as per the bill details is for smartbyte pack. But I have not taken any smartbyte pack at my end.I want this Rs 1500/- to be taken off from my bill or details of the PC from which the activation request was given ,with MAC and IP address should be given to me so that I can investigate at my end. Kindly help me with a resolution and not framed answers.

HARASSED CUSTOMER
AMANDEEP SINGH

Dear Snehansu,

This is to inform you that your concern listed 30 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Dear Snehansu,

We would like to inform you that your concern listed 30 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Fenn Russel,

This is to inform you that your concern listed on 01 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Amandeep Singh,

This is to inform you that your concern listed on 03 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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