I have taken Reliance netconnect broadband conecton at 30-Dec-2009,they are claiming for 3.1 mpbs speed but actually I am getting only 200 kbps at ground floor and 300 to 400 kbps at G+1 floor also I am facing frequent disconnection of Internet.
there is serious network coverage problem it shows only 2 bars.I am staying at SRT Colony Yakutpura Hyderabad(AP).

for the same issue I have given a complaint to reliance customer care on 4-jan-2010. they have given me a complaint no. Complaint no is 116677023.Mean while in order to get update for the same issue I made 10 t0 15 calls .Every time customer care team carelessly say to me " our network team will contact You soon".But no one is contacted me for the same till today.

Kindly advice me What I need to do? I purchased the device for 3570 Rs with activation charges.

Hello,

Kindly post your full contact details and the connection details so that we can guide you accordingly.

Originally Posted by Tanu

Hello,

Kindly post your full contact details and the connection details so that we can guide you accordingly.

Details are:


My datacard no is 09391420159.My Reliance account no is 2396317700.My mail id is syedmubashir16@yahoo.com.

Kindly advice me How can I proceed in this regard.

Originally Posted by mubashir16

I have taken Reliance netconnect broadband conecton at 30-Dec-2009,they are claiming for 3.1 mpbs speed but actually I am getting only 200 kbps at ground floor and 300 to 400 kbps at G+1 floor also I am facing frequent disconnection of Internet.
there is serious network coverage problem it shows only 2 bars.I am staying at SRT Colony Yakutpura Hyderabad(AP).

for the same issue I have given a complaint to reliance customer care on 4-jan-2010. they have given me a complaint no. Complaint no is 116677023.Mean while in order to get update for the same issue I made 10 t0 15 calls .Every time customer care team carelessly say to me " our network team will contact You soon".But no one is contacted me for the same till today.

Kindly advice me What I need to do? I purchased the device for 3570 Rs with activation charges.

You should have checked the network coverage of the area (through bars on mobile phone) you want to use it in because this is accessing through mobile phone network (mobile sim card inserted in USB netconnect device). I learn't this the hard way after purchasing Airtel net connect (inside the house bar is 1, outside my balcony full 100% strength). In my house, the reliance phone shows 3 bars in balcony, 5 steps into the hall from balcony it drops to one bar.

The only way this can be solved is by placing a Network tower/Hub on nearby building directly facing your house to get full signal strength. All net-connect Service Providers I talked to after closing my Airtel, said that they can check the speed issue against tariff plan only if the signal strength/bars are full in area where service is used. Vodafone in my house is at full signal strength, however they don't offer an unlimited download tariff plan at a monthly fixed cost.

Regards,
Navin Lobo
Mumbai

I have the same issue, and I got feed back its issue with all broadband+ users of Reliance.

The Area is Pimple Saudager, Rahatani, Jakhtaab dairy, in Pune, where most of IT ppl live.

reliance need to put more tower strength there, or more towers itself,

what we can do this happen ?

Shiv

dear sir,
i have purchased my reliance netconnect broadband+ from the reliance web world on 14 july 2011. The reliance person promised me the minimum downloadind speed of 500 kbps nd max upto 3.1 mbps and my usage is of 5gb unlimited . But from the day of purchasing the downloading speed is not going more than 10 kbps which is very low as promised. after 2 days the connection was disconnected due unverified documents and as i have submitted my passport copy nd it was verified after 10 days of purchasing the connection.I have called customer care many times but my none of the problem was solved and they even didnt register my complaint saying dat updation work is going in dat area . I even went to the centre from where i purchased it but there also i got no solution.i am totally frustated with this connection.plz help me as soon as possible.

my reliance data card number is 8595016994.
email id: mandhirj@gmail.com
contact no. 9899691129

Originally Posted by mandhir johar

dear sir,
i have purchased my reliance netconnect broadband+ from the reliance web world on 14 july 2011. The reliance person promised me the minimum downloadind speed of 500 kbps nd max upto 3.1 mbps and my usage is of 5gb unlimited . But from the day of purchasing the downloading speed is not going more than 10 kbps which is very low as promised. after 2 days the connection was disconnected due unverified documents and as i have submitted my passport copy nd it was verified after 10 days of purchasing the connection.I have called customer care many times but my none of the problem was solved and they even didnt register my complaint saying dat updation work is going in dat area . I even went to the centre from where i purchased it but there also i got no solution.i am totally frustated with this connection.plz help me as soon as possible.

my reliance data card number is 8595016994.
email id: mandhirj@gmail.com
contact no. 9899691129

Hi Mandhir,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Originally Posted by mubashir16

I have taken Reliance netconnect broadband conecton at 30-Dec-2009,they are claiming for 3.1 mpbs speed but actually I am getting only 200 kbps at ground floor and 300 to 400 kbps at G+1 floor also I am facing frequent disconnection of Internet.
there is serious network coverage problem it shows only 2 bars.I am staying at SRT Colony Yakutpura Hyderabad(AP).

for the same issue I have given a complaint to reliance customer care on 4-jan-2010. they have given me a complaint no. Complaint no is 116677023.Mean while in order to get update for the same issue I made 10 t0 15 calls .Every time customer care team carelessly say to me " our network team will contact You soon".But no one is contacted me for the same till today.

Kindly advice me What I need to do? I purchased the device for 3570 Rs with activation charges.

Hi Mubashir,

We hope that we were able to assist you with your concern to your satisfaction. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

i have complained many times about the poor speed but there is no response from the reliance people.they have called wen i have earlier complained but there was not a single positive response from them. and i have not even used the datacard for 10 days and they have sent me the bill.
data card no.8595016994.
mandhir johar
9899691129

Originally Posted by mandhir johar

i have complained many times about the poor speed but there is no response from the reliance people.they have called wen i have earlier complained but there was not a single positive response from them. and i have not even used the datacard for 10 days and they have sent me the bill.
data card no.8595016994.
mandhir johar
9899691129

Hi Mandhir,

Our relevant team is already working on this. We will revert soon.

Regards,

RCOMcare