Thread: Airtel wrong commitments

Hi Admin,

This is to bring to your kind notice about the wrong commitments made by the Airtel executives indirectly by Bharthi Airtel.

I am working in an MNC in bangalore and I had bought an Airtel broadband connection on 28/07/2009. I had paid rs. 1000(cheque -702626 -ABN AMRO)( as (security + installation charges). We asked if wi-fi is included in the plan(4gb free , 2mbps, rental - 749 plan) and the executive promised that it will be provided along with the plan without any extra charges. the executive name is Fahad(munnekolala, Marthahalli circle). I also confirmed that later if I want to change the name to other person do I have to pay any transfer charge and he said that it can be done without any extra charges. Since the connection charge is bared by my company, I took the connection on my name because later if I want to change I would transfer the connection to my room mate who also has this facility provided by his company to claim the broadband charges, thinking as its not going to be any extra cost to transfer the name later.

So the connection procedure was fine(08042086107,acct.no 15056607) and i got the connection on 31/07/2009 without the promised wi-fi router but got only the normal ADSL router. I asked for it and the installation person said that there is no stock available and it will be given after a week once the stock is available. I called up the customer care he said the same thing. Hoping for it, I kept quiet.

To my surprise, I got the first bill on 04/08/2009 with the amount as Rs. 1024. I called up the customer care and asked about this and they said the the billing cycle is on every 5th of the month. And they said that the usage will be calculated accordingly based on the usage. He explained that 4GB is for 30 days,for 15days its 2GB, 7 days its almost 1 GB. I kept quiet with this explanation and had asked for the wi-fi router and still he said the stock is not available, I scolded the person and kept the phone as I was very much angry on their commitment. (I paid this amount on 23/09/2009, Rs 1100 , BIL/000121356429/vinod-airtel/AIRTEL_MICI9094)
After 2 weeks, I asked for the router and the person said that I have to may extra rs. 1500(wrong commitment) to avail the wi-fi. I asked the person that this is not the promise made by the executive and I demanded for the installation of the router without any cost as I was promised by the executive. The person said that the company rule has changed and the executive may not know the new rules. Isn't that the company's responsibility to educate their executive for any new change in the rule before targeting a customer?. I asked the same question and he said sorry.. sorry for everything. I hung up the call and discussed with the roommate and again called to transfer the account to my friend's name, Adding to the fuel, he said that for the transfer we need to pay Rs. 500.(again wrong commitment) If this is the case, Its better for me to disconnect the line itself. So I decided to disconnect the line itself. I asked them to disconnect the line and they said that they will take the request giving me a wrong service request.
The next month bill amounts to - Rs 1180. And on 21/09/2009 they deleted my online account, and after two days a guy came to install a new wi-fi demanding Rs 1500. I said that I have disconnected the line itself for the wrong commitment and asked him to take the instrument. He denied and later another guy came to take the instrument and I returned the instrument. He asked about the pending bill amount of Rs. 1180 and I said I can't pay it unless I get the security deposit.
I got a legal notice on this from Airtel to pay 1492(difference in amount - 1180 - ([1100-1074]26) = 1154. I really don't know why should I pay Rs. 338 extra. According to me I have to pay Rs. 154 including the security deposit(1000) that they owe to me. If security deposit is Rs. 500 then I have to pay. Rs. 754..
I am ready to pay the actual amount also but I need to fight for my cause and for the metal torture given by them and for the bad ethics they follow to attract customers with wrong commitments.

I really wont go for Airtel in my lifetime and will not suggest anyone to go for it.

Please take this forward and let me know, What should be done legally on this.

Please advice.

Thanks,
Vinod