Hi,

My name is Vipin Malhotra and i had a reliance broadband connection with User ID 345553996531.

On 22nd or 24th of July, I received a call from Reliance that my credit limit has exceeded and amount due is Rs. 6308 and if I will not pay the amount immediately my services will be disconnected temporarily. I have this connection from the last year or so but my billing amount had never exceeded the limit. I told the customer care that my bill amounts to Rs. 844 or so every month and so I am not going to pay such a big amount. When I asked them to disconnect the connection, they told me that you will have to wait for the bill to be generated and then you will have to request for the adjustment and then will have to pay for the adjusted amount. Then only the connection will be disconnected.

The bill came on 15th August and my bill was given as Rs. 6308. As told by the call center, I requested for the adjustment. Then they called me a few days later that the bill has been adjusted and the adjusted amount is Rs. 375. I paid that amount at Ananta Enterprise, Sector 16, Rohini, New Delhi (Receipt No. S14397551). Then, as told by the call center, I requested for the discontinuation of my connection for the same (Request #: 108456755). Then I received a phone call asking why are you disconnecting the connection and I told them the same story again and that I am not happy with this and so I want to disconnect the connection. They told me that all the dues are clear and one executive from Reliance will come and take all the instruments within 15 days.

On 15th September, the executives from Reliance came to my house to get all the necessary equipments (Modem, dish, etc.). On that same day, i received one bill from Reliance, in which the total amount due is Rs. 247.

Since i had paid all the dues earlier and all the equipments were taken by reliance, i did not pay that amount. I got several calls from reliance asking whether the connection whether all the equipment has been taken or not. I gave all the necessary information.

On 15th October, i received another bill amounting Rs. 15,079. When i called the customer care they told me that you will have to pay the amount. When i told them that i do not have any connection from 24th of July, they told me that they will send a request to the billing department. One call from the billing department came and i told him the whole story regarding this. He told me if i can provide the receipt given by the executives when they took the equipments and he will look into the matter and definitely will have the issue resolved. i mailed the necessary documents to him, but nobody gave me any call after that.

Again on 15th November, i received another bill amounting Rs. 15,709. I got a call on 3rd December regarding this. He told me that he is the legal adviser from Reliance. i told him the same story and he told me that he will SMS me a ID and to mail him all the necessary documents and he will also try to get the necessary adjustments. He did not SMS me anything and on December 7, 2009 i have received a legal notice from Reliance.

I am really frustrated with this and do not know how to tackle this.

Please help me regarding this.

hello sir i am reliance broadband customer my customer id is : 338639060512 i put a complaint on 8-12-09 and my complait no is : 114746903 still my net is not working daily i am calling customer care and they are not taking any action please do something for this

thank you
bala subramaniam

Dear friends please do not take any connection of reliance communication. At the initial they will be very sweet to you but once you have given them all the amount all documents they will not see you again and will blacklist your calls. So please be aware.

Balram Chaudhary

Hi,
I have been using Reliance Broadband Datacard connection since March. And obviously this connection was verified at the time when i bought it. But after 6 month my connection suddenly stopped working and I got to know that someone named Sandeep (who is a Reliance worker) has changed my profile without my permission. Thus a new information needs a verification. So my connection got stopped.
It a very serious issue that ones personal profile has got changed without his permission.

It got happened on 6th August and after commitment of 5 days for resolving this issue today is 17 (more than 11 days). My connection is not working.

For this issue I wanted to file a case in consumer forum please help me for this.

I had a job which was totally based on online. My loss is in now lacs.

I have subscribed Reliance netconnect through Vriti.com by paying Rs. 2999. They offered me one month free rental and 10% discount on monthly billing if bill crosses Rs.1000. A 2 days 3nights Holiday trip to Goa.For my surprise i got a bill in the first month. I refused to pay. They disconnected the net . Now they sent me a Notice from court asking me to appear before court. Do you think we indians should support reliance ?.
Please think twice before buying reliance Data card. I have a Tata Indicom datacard since 2008 and never faced any problems. They Never do any false promise.I have recently bought a MTS card for just Rs.999/- there are no issues with their service or customer care.

Regards
Chinnappa

I am having a reliance broadband connection for last 2 years.
Battery in in DP box is not working for last 1 month. I have compliants several times but of no use.
Every time electricity goes net also become disfunctional so as landline and my work is hampered.
But those bloody reliance employees say we don't have battery or some batteries came and were used in other places. And they close the complaint, even without informing me , just to impress higher management
They really are bullshit.....
last time also I had to suffer for 2 months get the battery changed.
This time I am going to Appellate Authority and May be change my connection to some better company.
Reliance broadband lucknow jankipuram employees really sucks... they deserve a kick in the ass.
They suck.........


Customer phone number 0522-3059569
If reliance official do care about the complaint call me at 0522-3059569

Originally Posted by rajatguptalko

I am having a reliance broadband connection for last 2 years.
Battery in in DP box is not working for last 1 month. I have compliants several times but of no use.
Every time electricity goes net also become disfunctional so as landline and my work is hampered.
But those bloody reliance employees say we don't have battery or some batteries came and were used in other places. And they close the complaint, even without informing me , just to impress higher management
They really are bullshit.....
last time also I had to suffer for 2 months get the battery changed.
This time I am going to Appellate Authority and May be change my connection to some better company.
Reliance broadband lucknow jankipuram employees really sucks... they deserve a kick in the ass.
They suck.........


Customer phone number 0522-3059569
If reliance official do care about the complaint call me at 0522-3059569

Hi Rajat,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Originally Posted by rajatguptalko

I am having a reliance broadband connection for last 2 years.
Battery in in DP box is not working for last 1 month. I have compliants several times but of no use.
Every time electricity goes net also become disfunctional so as landline and my work is hampered.
But those bloody reliance employees say we don't have battery or some batteries came and were used in other places. And they close the complaint, even without informing me , just to impress higher management
They really are bullshit.....
last time also I had to suffer for 2 months get the battery changed.
This time I am going to Appellate Authority and May be change my connection to some better company.
Reliance broadband lucknow jankipuram employees really sucks... they deserve a kick in the ass.
They suck.........


Customer phone number 0522-3059569
If reliance official do care about the complaint call me at 0522-3059569

Hi,

We tried to contact you on the number mentioned by you but were not able to speak with you as the number was switched off.

Regards,

RCOMcare

Hi There,
I saw a lot of complaints over here in this platform but didn't notice any resolved. I don't know whether I will get any relief or not but at least I would like to strengthen the protest against the reliance data connection cheating. I am Noor Mohammed, one of the first customer of Reliance high speed data connection with the ID 9371617263. Even after two years it is strange that I got something around 1 mbps speed very rarely and they are providing damn 3.1 mbps. Normally I get 0.2 - 0.5 average speed. THAT'S IT! Is there anything which we can do on this?

Originally Posted by noortheanimator

Hi There,
I saw a lot of complaints over here in this platform but didn't notice any resolved. I don't know whether I will get any relief or not but at least I would like to strengthen the protest against the reliance data connection cheating. I am Noor Mohammed, one of the first customer of Reliance high speed data connection with the ID 9371617263. Even after two years it is strange that I got something around 1 mbps speed very rarely and they are providing damn 3.1 mbps. Normally I get 0.2 - 0.5 average speed. THAT'S IT! Is there anything which we can do on this?

Hi,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly.

Regards,

RCOMcare

Originally Posted by noortheanimator

Hi There,
I saw a lot of complaints over here in this platform but didn't notice any resolved. I don't know whether I will get any relief or not but at least I would like to strengthen the protest against the reliance data connection cheating. I am Noor Mohammed, one of the first customer of Reliance high speed data connection with the ID 9371617263. Even after two years it is strange that I got something around 1 mbps speed very rarely and they are providing damn 3.1 mbps. Normally I get 0.2 - 0.5 average speed. THAT'S IT! Is there anything which we can do on this?

Hi,

We tried to contact you on the number mentioned by you but were not able to speak with you as there was no response from your end. In future, you may write to us at Reliance Mobile | Facebook for the assistance required.

Regards,

RCOMcare

I have a reliance broadband plus (3.1MBPS) datacard # 7428513035 in my name (RAM AVTAR SINGH). my monthly bill plan is Rs. 600 + service tax for 1GB day usage and 10GB night usage. the plan is such that for 1GB, i'll get high speed access, and if my usage is more than the 1GB limit in day or 10GB in night, then the speed will change from 3.1MBPS to 1x, but bill amount would be capped to a maximum of Rs. 600+s.tax. i had taken this connection in March-2011.

The network availability and speed has always been a problem right from the beginning. But because I do not use too much internet at home and I also have a vodafone GPRS, so I was not much concerned about this reliance datacard, my usage is also minimal.

So I never bothered, till one day when my brother used it, he said the performance is pathetic why am i paying 660 for, it's even worse than mobile GPRS (which is Rs 98 unlimited).

So i logged a complaint to Reliance customer care on 14-Aug-11, (service request # 1509223926).

On 18-Aug, i got reply from Reliance customer care, that there is a real problem of network in my area, and therefore Reliance offers me a retention plan of 2GB monthly usage at ZERO RENTAL for 3 MONTHS W.E.F. 18-Aug-11. and reliance will rectify the problem by 31-Aug-11.
However I'll have to pay nothing for 3 months from 18-Aug-11 onwards for 2GB usage per month as per 3 MONTHS ZERO RENTAL PLAN. I have the sms and voice recording to support this.

Meanwhile, I have not been receiving the bills from July-2011 onwards. I paid the july bill without receiving the bill. I had escalated this matter also to customer care. but there was no action. For August also, i did not receive my bill. I wrote to customer care (service request # 160424240), then one day I got an sms that i have to pay Rs 975, otherwise my connection would be deactivated. Actually my connection was deactivated even before that.

I wrote to customer care that my bill has an error, it has to be 660 (600 + service tax) and whenever you send me the correct bill, I'll pay it immediately. Today a reliance customer care executive, named Somaya called me telling me that my bill amount is 1300 something, which i need to pay immediately. How come the bill was 975 instead of usual 660, and then how come it further increased to 1300, Reliance care executive had no explanation for this.

This is a case of absolute cheating. My complaint against Reliance is as follows:

1. Poor service quality service
2. Inflated & incorrect billing
3. Bills not being received
4. Mental Harassment (constantly reliance collection dept is calling me to pay the dues). i told them clearly I'll pay the dues of Rs 660, which Reliance is not accepting. I don't want to pay more, because i have no intention to keep this connection beyond 3 months free period. And that's only because reliance had offered me this 3 months zero rental plan, otherwise I don't even want to keep it for a single day more. Because I don't think it's worth to pay anything for Reliance netconnect. Everything about reliance is unreliable.


I am ready to pay Rs 660 upto 17-Aug-11 as per my bill plan. And thereafter as committed by Reliance for 3 months, i am on zero rental plan (i have the SMS confirmation as well as voice recording of the reliance customer care executive).

I want to file an official complain in consumer court. Please advise.

Regards
Ram Avtar Signh
Email - ramavtar.singh@gmail.com
Phone - 9654996177

Hello There ... I have taken the reliance Broadband connection for the personal use. I seriously dont require to call the contact center regarding the services. Phone used to be dead all the time and when I call to the contact center people,the reaction I usd to get from them is pathetic. I have asked them to disconnect the services and take the phone and all. But there was no reaction for one month and they are asking me 2 months rental. Please take some action on this as I cannot pay for some thing which I didnt used.

Originally Posted by Ramavtar

I have a reliance broadband plus (3.1MBPS) datacard # 7428513035 in my name (RAM AVTAR SINGH). my monthly bill plan is Rs. 600 + service tax for 1GB day usage and 10GB night usage. the plan is such that for 1GB, i'll get high speed access, and if my usage is more than the 1GB limit in day or 10GB in night, then the speed will change from 3.1MBPS to 1x, but bill amount would be capped to a maximum of Rs. 600+s.tax. i had taken this connection in March-2011.

The network availability and speed has always been a problem right from the beginning. But because I do not use too much internet at home and I also have a vodafone GPRS, so I was not much concerned about this reliance datacard, my usage is also minimal.

So I never bothered, till one day when my brother used it, he said the performance is pathetic why am i paying 660 for, it's even worse than mobile GPRS (which is Rs 98 unlimited).

So i logged a complaint to Reliance customer care on 14-Aug-11, (service request # 1509223926).

On 18-Aug, i got reply from Reliance customer care, that there is a real problem of network in my area, and therefore Reliance offers me a retention plan of 2GB monthly usage at ZERO RENTAL for 3 MONTHS W.E.F. 18-Aug-11. and reliance will rectify the problem by 31-Aug-11.
However I'll have to pay nothing for 3 months from 18-Aug-11 onwards for 2GB usage per month as per 3 MONTHS ZERO RENTAL PLAN. I have the sms and voice recording to support this.

Meanwhile, I have not been receiving the bills from July-2011 onwards. I paid the july bill without receiving the bill. I had escalated this matter also to customer care. but there was no action. For August also, i did not receive my bill. I wrote to customer care (service request # 160424240), then one day I got an sms that i have to pay Rs 975, otherwise my connection would be deactivated. Actually my connection was deactivated even before that.

I wrote to customer care that my bill has an error, it has to be 660 (600 + service tax) and whenever you send me the correct bill, I'll pay it immediately. Today a reliance customer care executive, named Somaya called me telling me that my bill amount is 1300 something, which i need to pay immediately. How come the bill was 975 instead of usual 660, and then how come it further increased to 1300, Reliance care executive had no explanation for this.

This is a case of absolute cheating. My complaint against Reliance is as follows:

1. Poor service quality service
2. Inflated & incorrect billing
3. Bills not being received
4. Mental Harassment (constantly reliance collection dept is calling me to pay the dues). i told them clearly I'll pay the dues of Rs 660, which Reliance is not accepting. I don't want to pay more, because i have no intention to keep this connection beyond 3 months free period. And that's only because reliance had offered me this 3 months zero rental plan, otherwise I don't even want to keep it for a single day more. Because I don't think it's worth to pay anything for Reliance netconnect. Everything about reliance is unreliable.


I am ready to pay Rs 660 upto 17-Aug-11 as per my bill plan. And thereafter as committed by Reliance for 3 months, i am on zero rental plan (i have the SMS confirmation as well as voice recording of the reliance customer care executive).

I want to file an official complain in consumer court. Please advise.

Regards
Ram Avtar Signh
Email - ramavtar.singh@gmail.com
Phone - 9654996177

Hi Ramavtar,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Hi,
I am surya,below is my story....

After a lot frustrations and no proper response from fazar(mobile no.-919379967272) (executive)and
corresponding salesperson afzal(mobile no.-917411658980) and instalation guy aslam. I am writing this
mail to 'The banglore head' as my first chance. I am one of the thousands
of Reliance customers who are suffering from poor quality of service
without no internet connection.

1) I applied for a Reliance Wired Broadband connection on 11th july 2011
(Monday). The sales person fazar sent another salesperson named afzal for
initial formalities and said they need 3days to finish initial formalities
and also for connection.I am really very strange for this response.

2) Nobody called till 14th (Thursday) july so I called and checked with
the sales guy afzal what happend. His reply "somebody should have
contacted you for verfication .. Let me check I will get back" Till next
day no call .. I rechecked he said verification person will visit your
place today.. (hummm so for any info/progress I need to follow-up with
them ok)

3) At 11Am finally I got a call (after 5 days of my application thank god
..) he is unable to locate my home. I guided him on phone but he dont know
the landmarks also. Ok no probes. I said you stay there I will come and
pick you. Finaly verfication process done.
4)Next step i again called to fazar so many times for connection,many
times he reply only i'll check and callback you,after so many
called,finaly he gave one instalation person name called aslam and number
also.

5)When i called that guy,that guy told me there is no available port
here,you simply go for any other serice provider like airtel.
6)When i'm called to fazar,he reply me as soon as any free port we get in
your area,we will give you.

Before going for fornalities why you people not check for available port
and other feasibility.
Is this a service to customer after you took the money.

Actually this above mail i sent to bangalore head Mr. Raghu (raghu.Thumalla@relianceada.com ) on july 22 2011.

After that i got a call from raghu(supposed to be bangalore head-mobile no.-919379955711),and he suggest me for waiting a undefinite period for connection(until unless any port is avalable in my locality) or do refund process.
Finally i agree for refund and ask for how much time taken for whole refund proceee,he told me max. 15 days.

After one day's ,i want to know my status,then i again sent another below mail to raghu...

Hi raghu,
As per our telecon yesterday regarding new internet connection issue.
we both are agreed for going to cancelattion.
You are supposed to be processed for cancellation,pleae send me the
reference number of cancellation,that's why i'm able to query my status
later in case of any delay of refund money.

But i am not getting any call/mail response from raghu.

If i try to call those respected person,either call is ringing/no response.

yesterday,i found in my personal mail.the bill is came that i am not used any service.

Please tell me the how i go to consumer court for this respected peoples.

Thanks
surya
919916704685