Dear Sir,

I had taken a broadband post-paid connection from Tata Indicom this month. I had completed the formalities and given a cheque for installation and security deposit on 6th November. Then I got the installation done on 8th November. This is a Infinity 384 plan with 384kbps speed and unlimited usage at a rental of Rs 1000 per month.

Now, I received my first bill on 18th November where they have also charged me the rental for the next month. When I called to confirm why this has been done, they say that this is what they do with every customer. I told them that I was never made aware of this before but they are not ready to listen to me and just say that I need to make this payment.

I have also spoken at their Nodal office. I was not able to get through to the nodal officer but the lady who picked up the phone said that I need to pay this amount, no questions asked.

I had put a complaint regarding this issue in the Consumer Complaints Forum website on 19th November and I received a call from someone called Mukhtar from the Tata Indicom Hyderabad office on Friday, 20th November, 2009. He had confirmed that he will get someone from the senior management to call me and resolve the issue. But still, nothing was done and the bill due date is 26th November.

So, today, 24th November, I have sent them an email for termination of my services. I also called up the nodal office to check the status of my complaint but they told me that they have not received any such complaint.

Please see if there is anything you can do to help me.

Regards,

Varun Singla
+91-98814-95978

Dear Sir,


I had taken a broadband post-paid connection from Tata Indicom this month. I had completed the formalities and given a cheque of 4000 plus. This is a Infinity 384 plan with 384kbps speed and unlimited usage at a rental of Rs 1000 per month.

I had taken this under a offer that by paying 4000 plus i.e 4112 i need not pay the installation charges.
After one month when i had decided to terminate the connection they say i will not get any refund because i have taken in offer therefore thye have charged me 4112 for one month.

I had told them to deduct the installation charges which they have provided in the offer and refund the rest but they are not ready to do.
When i sent a mail asking them the refund they said i will get in 60 days and again when i asked them the amount they said that i will not get any refund.
Request you to please help me.