Thread: Reliance netconnect broadband+ Vriti

This is what we called unprofessionalism, you purchased a Reliance connection and this is their duty to provide you service, I don’t know why they people are harassing you, its the internal matter between the Reliance and it’s channel partner then why they are creating problem for you.
If you want to drag them in the consumer forum then you have to do one basic formality, just send a written notice to your area nodal officer via registered post or email, mention all the details in it, and ask them for the refund + damages + 12% interest with in the mentioned time of 15-20 days.
If still have a question then feel free to contact us again.

Dear Sir,

Below is the mail and list of people to whom i sent the email

customercare@relianceada.com <customercare@relianceada.com>; broadband@relianceada.com <broadband@relianceada.com>; datacard.support@relianceada.com <datacard.support@relianceada.com>; netconnect.broadband@relianceada.com <netconnect.broadband@relianceada.com>; albert.j@vriti-interactive.com <albert.j@vriti-interactive.com>; Shikha Tyagi <shikha.t@vriti-interactive.com>; arun.v@vriti-interactive.com <arun.v@vriti-interactive.com>; puneet.s@vriti-interactive.com <puneet.s@vriti-interactive.com>
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My Name : Lokeh Ramachandrappa
Mobile : 9008044388 / 9241732446
Current Address : Plot # 7, Manjunatha Layout, opp Pragathi Nagara, Chikkatoguru, Electronic City Post, Bangalore 560100

I applied for reliance netconnect broadband+ on 21st December 2009 on internet, i got call on 22nd from Shikha from delhi saying i will be receving device( datacard) i recived the data card on 23rd December 2009, and i was told to send soft copy of address proof, since i moved to new own house i have address proof as property sales deed which is in my father name and i was told by sales person sent by vriti (shekar mb : 9590067274 ) they will manage with it and get connection in my name.i sent PAN card copy of mine and Voter ID of my father and all sales deed copy to albert.j@vriti-interactive.com on 24th December 2009.
since then i'm calling shekar and my call was not attended deliberately. i was helpless. i called customer care many times from my personal number. i was told to contact nearest reliance web world. so called door deliver( from reliance ) and im asked to roam arround city.
i called shikha and told my concern on 28th december 2009 , i.e. today.after that i got call from albert. he was not at all aware of my connection till today. it is already 6 days delay. and i was asked to change the connection in my father name and told, if not connection will get still delay. and i was asked few personal details which was wrong info and hurt me more than not getting a netconnect connection.
i just asked why was so dealy and this would have told to me 6 days back. and now i was made fool saying address is in my father name and it will get delay if need it in my name.
i feel like im fooled and cheated and i'm no more intrested keeping the inactive datacard. i want my money back.

my MDN number provided on box is :9342872415
Reliance Cum Acknowledgement number : 2397675814
Albert from Vriti : 9980566266
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I requested my money back, but still there is no response.

please advice.

Thanks,
Lokesh

I have faced almost the same problem and my money is not refunded yet. I have applied in reliance customer support mail id for broadband on 3rd Nov. Next day a guy (Gurvinder-9711567405, gurvinder.s@vriti-interactive.com) from Vriti-Interactive called me and offered me a reliance datacard plan. 4th Nov I have paid online Rs.8495 for an unlimited 1year plan and they delivered me the datacard on 6th Nov and told me that my account will be activated within Monday i.e7th Nov. As my account was not activated I called them several times and at last 12th Nov Mr. Rajesh form Vriti called me and said that the plan they have offered me does not even exist in Kolkata and tried to convince me that I can take any other available offers. But I rejected their offer and told them to refund my money immediately. After that on 18th Nov Mr. Sumith Surendran <reliance.care@vriti.com>sent me a mail that and the mail says –
We would like to inform you that we have cancelled your Reliance Broadband services and the refund cheque shall be delivered to you within next 8-10 working days. We request you to kindly bear with us in the interim and confirm us with receipt of the same.
I waited for their response, sent e-mail, called them several times and on 15th Dec again Mr. Sumith snet me a mail saying –
We sincerely regret for the inconvenience caused to you.
We would like to inform you that we are sending you the refund cheque (cheque number 781983) and the same shall be delivered to you within next 2-3 working days. Hope you will bear with us in the interim.
But till now there is no response from their side. I have called them a thousand times. Sometimes they pick up the phone and gave me some excuse, sometimes they make the phone on hold. I don’t know what to do. Please give me some advise , whether I should take some legal steps or anything else.
Thanks,
Sraboni Roy

i am using Reliance Net Connect Broadband and i got a offer from Virti Infocom for GOA Tour but when i am using the link provided by them, my MDN no is showing invalid.

My MDN no is - 9372612457

Even I got a call from Vriti within five minutes after registering with Reliance's website.

They asked me to make an online payment while talking with them. However, I didn't fall for them and asked for 5 minutes to make the payment. Meanwhile, I did a google search for the company's name and found many complaints against their nexus and fraud. Consequently, I didn't purchase the data card from them.

Thanks for the forum and posting your protests. It really spreads awareness and helps others make decisions. I hope that your money is refunded asap.

Cheers,
Lokesh Sahal

I have a similar issue

For me as well the activation took more than 2 weeks, and that too because I used to call this guys constantly each day. Good that I had doubt on these guys so I stored their numbers and was able to follow-up or else I would have been in same boat. I had tried reliance customer support and they had no clue and in fact they said this number belong to someone else. But finally after tons of headache i was lucky to have my net connect activation working

Now it’s almost more than 6 to 7 months I purchased the card form this guys I have not received
- one month free
- Or any Goa 3 days 2 night gift voucher
I tried contacting the sales guys they don’t pickup or replay back, I threaten them with action but i guess they know I am just angry with their trick and won’t be able to do anything and to add to my misery reliance support guys clearly denies any such deals from reliance. So basically I was fooled and cheated to get the sales done.

If anyone wants to get Virti/Reliance Behind bar, for cheating and selling lies, I will support it
Thanks

Cheers,
Joydeep

I have subscribed Reliance netconnect through Vriti.com by paying Rs. 2999. They offered me one month free rental and 10% discount on monthly billing if bill crosses Rs.1000. A 2 days 3nights Holiday trip to Goa.For my surprise i got a bill in the first month. I refused to pay. They disconnected the net . Now they sent me a Notice from court asking me to appear before court. Do you think we indians should support reliance ?. They are the No.1 fraud company in india.Unlike TATAs reliance Colluding with political parties they make the laws in their favour and loot the people and resourses of india.