RECENTLY THERE IS A SERVICE CALLED “FRIENDS CHAT” WICH S DIRECTLY ACTIVATED BY THE AIRTEL COMPANY DIRECTLY.THIS IS A SOURCE OF INCOME TILL THE TIME U DON CHECK UR MESSAGES.THE SAME PROBLEM WITH MY FRIENDS USING AIRTEL NETWORK....

V DINT ACTIVATE TIS SERVICE.
THIS SERVICE TAKES INITIALLY RS.30 MONTHLY CHARG.RS2 FOR EACH MSG SENT BY COMPANY.EACH DAY U MAY RECEIVE NEARLY 10 MESSAGES.SO U REPLY OR NOT UR MONEY IS REMOVED…..

I M THE ONE AFFECTED BY TIS PROBLEM.SO UR QUESTION “WHY DON’T U STOP THE SERVICE SENDING MSG OR CALLING THE CUSTOMER CARE”
I TRIED SOLVING BY SENDIN MSG “STOP” TO UNSUBSCRIBE..BUT IT WIL ALWAYS REPLY U AS “INVALID RESPONSE”,”UNRECOGNISED”…..
SO NXT I TRIED CALLING TO AIRTEL CUSTOMARE CARE.INITIALLY THEY MAY SEND U A MSG AFTR CALLING THEM AS SERVICE STOPPED .BUT THE SERVICE S NOT STOPPED UNTIL U RECEIVE A UNSUBSCRIBED MESSAGE FRM THE SAME NO..
REPLY TO ME FRM CUSTOMER CARE WHEN I ASKED WAS”DO WATEVER U WANT……..ANYWHERE U GO AND COMPLAIN……….”SAID BY SRINIVAS,AIRTEL CUSTOMER
CARE CHENNAI.

I HAV LOST MORE MONEY SINCE I NEGLECTED READING MESSAGES FOR 2 MONTHS.IF ANYBODY CAN PROVIDE ME WITH A ALTERNATE SOLUTION INSTEAD OF THROWING OUT THE SIM ND TO BUY NEW…….KINDLY HELP ME OUT ………U R ALWAYS WELCOME ……..
MY MAIL ID IS ssudhar.1989@gmail.com
THNX ND REGARDS,
SUDHAR….

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,


Mohsin Khan
Airtel Customer Service Team

Originally Posted by himasagar123

Dears sir,
i am the customer of airtel broadband with number before 11 days my neighbour also want to give broadband connection but i done a great mistake i should have refer him any other good network who knows the values of customers(reliance or tata or bsnl also) i registered for net connection in net immediately one useless sales officer named Mr.Kandaiah,ayanavaram chennai came and collected sum of 3500reupees and went by promising 13th octobor evening itself we will get broadband connection but now 10 working days over no single call from airtel we got and evryay when calling to that man kandaiah he gave very irresponsible answers which hurt us very much even we are central Govt employee after all one irresponsible speaking lik this it will happen only in airtel.then after 9 days we dint get connection i gave complaint to airtel broadband care and nodal officer south but they are another useless fellows even not replying for my mail and i gave direct complaint with manager Mr.Subramaniam also he promised necessary action will be taken but no single call from airtel.After giving complaint to nodal officer i called to Mr.kandaiah,sales officer ayanavaram area,chennai and asked i gave complaint to nodal officer i need refund my money but for that that useless uneducated fellow told nodal officer or any officer cant do me anything and you can do anything watever you can i wont care about anybody in airtel and you can cancel your connection no prob for me and no profit for me i got shocked after hearing this words from airtel employee and its very much paining for me. and i gave complaint on him again to airtel nodal officers but no single call i got from airtel..in airtel nodal offivers arte afraid of sales officers especially Mr.kandaiah a powerful person in airtel chennai. so people never go to airtel my money lost and my peace lost and if you want to get insult from afterall sales officer you can go for airtel.People in ayanvaram beware of airtel broadband very very very worst customer service.useless nodal officer for south.Recently i gave same complaint with Bsnl for one of my friend after one day i got nearly 50 calls from officers best BROADBAND CONNECTION.go for bsnl.my complaint number is 103617707.PEOPLE PLZ DON SURRENDER MONEY TO mR.kANDAIAH THEN YOU HAVE RUN BEHIND HIM.

SAGAR
09962333216

The same issue happened to me also . I am from chennai .. staying near to airtel office santhome .

Hello there,
I am writing a complaint to state that Airtel chennai has been committing to fix internet issue since last 4 days but never fixed yet. I am a business customer and because of this Internet outage we have had severe business impact and unable to serve my customers and ended up facing potential impact on my buisness.

I have lodged a complaint on 30th Saturday noon with Airtel customer care(Case no:307415954), and I was promised that internet connection will be restored same day, however it was not restored. There was no follow up made on sunday by Airtel, and monday morning when I check my connectivity the issue is not yet fixed. Called up customer care, and I get the same response stating that it will be fixed Monday. Now its Tuesday, so far its not fixed, and no clear directions or fix time given to customer as when this will be fixed. Totally Unacceptable/ridiculous service, for a business customer with Airtel for more than 4 years.

Any attention on this would be appreciated

Thanks

Namaste Sahabudeen,

This is to inform you that your concern listed on 02 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

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Namaste Sahabudeen,

Further to our discussion dated 02 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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