+ Submit Your Complaint
Results 1 to 9 of 9

Fraudalent behaviour by Airtel Employees.

This is a discussion on Fraudalent behaviour by Airtel Employees. within the Broadband forums, part of the Internet Services category; On Monday, Sept 3rd 2012, I applied for Airtel broadband on the online portal of airtel.in. The next day, I ...

  1. 09-24-2012, 06:33 PM #1
    pratham.mittal
    pratham.mittal is offline Junior Member
    Join Date
    Sep 2012
    Posts
    3

    Angry Fraudalent behaviour by Airtel Employees.

    On Monday, Sept 3rd 2012, I applied for Airtel broadband on the online portal of airtel.in. The next day, I received the confirmatory call from Airtel Delhi. I was told that their representative from Kolkata would get touch with me. I then get a call a person who claimed to be from Airtel and assured us of the connection.

    After telephonic confirmation the payment of Rs 2700/- (Internet Plan 80GB 2MBPS: Rs 1699 + Modem: Rs 1000) was collected from my home address on 5th September 2012. It was promised to me that I would get internet installed the next day. However, the person who collected the money is unreachable as he's switched off his cell phone. Also no service has been delivered to us that was promised at the time of installation.

    Moreover the person who initially contacted us on phone is denying any payment being made from our side. Also the operators couldn't respond to our request. They also failed to track the request I placed on their official site. Yellow colored Airtel Invoice numbered 589333 was handed to us at the time of payment. I then contacted the Airtel Office at Salt Lake. They also failed to track the Invoice and suggested that I get the refund from the agency since there is no connectivity at the apartments where I stay.

    I also sent emails to Airtel providing them complete details of phone numbers and names of the people involved. However, I got no response from them.

    Despite no connectivity they accepted payment giving false information. Also they are unable to track my requests and failed to even respond to my emails and communications.

    Please advice and help.

    Pratham Mittal

    Contact no.: 9831141591, 9007206451
    rupamthakar@gmail.com
    pratham.mittal@gmail.com
    Submit Complaint.. Submit Complaint..
  2. 09-29-2012, 11:26 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    32,225

    Default

    Namaste Mr. Mittal,

    This is to inform you that your concern listed on 24 Sep. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn
    Submit Complaint.. Submit Complaint..
  3. 09-30-2012, 06:57 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    32,225

    Default

    Namaste Mr. Mittal,

    This is to inform that your concern listed on 24 Sep. 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn
    Submit Complaint.. Submit Complaint..
  4. 10-10-2012, 08:17 AM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    32,225

    Default

    Namaste Mr. Mittal,

    We would like to inform you that your concern listed 24 Sep. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn
    Submit Complaint.. Submit Complaint..
  5. 10-10-2012, 02:08 PM #5
    chkrman
    chkrman is offline Junior Member
    Join Date
    Jul 2012
    Posts
    7

    Default

    Even I am a victim of this kind. In march 2012 bangalore, one agent came and filled the form. I asked him about connectivity, he told it is available. I paid in cheque instead of cash just as cautionary. after that nobody came and I tried calling them several times, for some days his supervisor was telling that he will send the agent to return the documents and cheque.but slowly they stopped answering the phones. one day i called from another number and questioned about this behavior, he told the network is not avialable in my place. after that I was not able to get him atleast one time. I did not got my cheque and documents. then I called the bank and gave stop payment order for that perticular cheque number.

    This is not expected from a reputed organization like this. please make sure that transperency is maintained by ur agents.
    Submit Complaint.. Submit Complaint..
  6. 12-12-2012, 03:20 PM #6
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    32,225

    Default

    Namaste (chkrman),

    This is to inform you that your concern listed on 10 Oct. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel: About bharti airtel: Feedback


    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn
    Submit Complaint.. Submit Complaint..
  7. 12-15-2012, 11:20 AM #7
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    32,225

    Default

    Namaste (chkrman),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn
    Submit Complaint.. Submit Complaint..
  8. 02-28-2013, 03:16 PM #8
    pratham.mittal
    pratham.mittal is offline Junior Member
    Join Date
    Sep 2012
    Posts
    3

    Default

    Despite my repeated complaining and dozens of trip to their office at City Center, Salt Lake, Kolkata, I've been getting no response from Airtel. All they can come up with recorded fixed messages of my concern being addressed. I'm tired of it and feel harassed by Airtel. This is not the way a multinational behaves. I've provided them with all the evidence including phone numbers and names of the people concerned, still they've not been able to track the transaction. Their own employees trick consumers of their money using the official database and Airtel doesn't even consider it important to pursue the issue.

    I get a call from Airtel Delhi office that their local representative would contact me and then Kolkata representative comes to my residence collecting money (SANTOSH PASWAN: 9831925656, 9163291664) (here i'm providing the name and phone numbers of the airtel employees, still no action).

    I've commited a big mistake asking Airtel if they can provide broadband services. I am fed up of the assurances and no action taken on their part. I'm seriously considering legal action against airtel.
    Contact: 9831141591, 9007206451
    Pratham Mittal
    rupamthakar@gmail.com
    pratham.mittal@gmail.com
    Submit Complaint.. Submit Complaint..
  9. 03-12-2013, 05:41 PM #9
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    32,225

    Default

    Namaste Mr. Mittal,

    This is to inform you that your concern listed on 28 Feb 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn
    Submit Complaint.. Submit Complaint..
« Airtel Broadband Billing query | Reliance Netconnect- Bad Services and Payment Issues »

Similar Threads

  1. Airtel Employees Reckless behaviour
    By mahi4luck in forum Product And Services
    Replies: 1
    Last Post: 02-28-2013, 03:26 PM
  2. Fraudalent balance deduction of Rs. 74 from 7891083567
    By bineet18 in forum Mobile
    Replies: 1
    Last Post: 07-03-2012, 04:25 PM
  3. Airtel cheating and intolerable behaviour of airtel customer care employees.........
    By abhinav_2210 in forum Product And Services
    Replies: 1
    Last Post: 11-18-2011, 01:11 PM
  4. Poor Courier Service by Blazeflash and Rude behaviour of its employees
    By Unregistered in forum Postal Services
    Replies: 0
    Last Post: 02-10-2011, 09:52 AM
  5. Rude and ignorant behaviour by airtel employees
    By anantesh in forum Members Lounge
    Replies: 0
    Last Post: 11-21-2009, 03:15 PM

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules