Hi

We are grateful that your service request was brought to our attention and we appreciate your
perseverance in settling this matter order to assist you better, we request you to provide the
following information:

1. User id:-
OR
2. Registered Contact Number:-

Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service.
Our Customer Care associate will be glad to assist you

Email Us:-- tikona.services@gmail.com

Regards
Tikona Services

Dear Concerned,


Referendum the below trail email, please note below the information as desired.


USER ID : 1105332555


Hope to get the resolution of my complaint ASAP.


Talvinder Singh
24/08/2012

Dear Mr. Talvinder,


Thank you for bringing this to our notice.


Our team has gone through the details and as per update your account has been terminated on 29th July 2012 and the full and final settlement of your account has been concluded and your current outstanding is Rs. 3.22/- we request you to clear the same.


Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you"


Regards,
Tikona Services.

hi
I have recieved 3 harassment calls from tikona about payment of a bill i dont owe and filing a case. i sent them 3 mails explaining my position with a replai tht the request has been forwarded to backend dept. which i think does not exist coz i didnt recieve a single proper call from them where i could skrt it out....bt harassment conteinues to a level where now i m being forced to file an FIR or go to consumer court....
id 11104817773
mail id - gadrenin@gmail.com

Hi, We have made a note of your concern. We shall look into it and revert in maximum 48 hours. Email Us:-- TDNservices@tikona.in Regards Tikona Services

Dear All,

My User ID: 1106675246

This is a Fraudulent Company and I sincerely urge, Ministry of Communications to cancel the ISP License with immediate basis of this company. They have all unethical way to run business. Another harrasment episode with Tikona and I will be force to visit the nearest Consumer Court along with the copy of FIR.

CONSUMER : Please choose any company but not Tikona!

Thanks!

Here is my mail to Sr. Management of Tikona, Ministry of Communications and Investors in Tikona (Goldman Sachs)

Dear Mr. Nair,

Refer User ID: 1106675246. I sincerely request you to address my issues.

1. With due regards and respect, I have researched about your company. Ministry of Communications has granted you Class A ISP License. Goldman Sachs Investment Partners has 22.8 percent stake in your company.

2. I have given disconnection request for my internet services on 14th September 2012. Till date my request has not been addressed. I have given “Nth” number of calls and send trailing mails below to your Customer Cell.

3. I was committed 4 Mbps connection whereas I was getting less than 300 Kbps connectivity speed. Your technical team could not fix this issue therefore I asked for disconnection which I think is legal in our country. There is no 1 yr / 2 yr contract that I am bound with Tikona.

4. Your customer care is asking its customer to pay advance payment for services even after disconnection request. I have not used your internet services from 6th October on-wards. Your system has still generated the bill w.e.f. 7th October for billing period 8th October to 7th November.

5. I have finally paid all your amount due in your system for services not used, which I think is illegal in US but I am not sure if TRAI/MCoM in India has approved such kind of things India. It is strange. These are purely mal practices if I put it in a clean way. White Collared way of Money extortion!

6. Your customer service teams, technical teams and the final disconnection teams are highly inefficient. They keep closing the requests without even asking or calling the customers if the issue was fixed. You expect customer to keep calling again and again and again to keep generating requests for the same issue even if it is pending / un-addressed. I am not sure if this is deliberately done as an approach in your organization or your employees are trying to escape away from their responsibilities of meeting commitments by using this loop-hole to evade SLA.

7. There are “Nth” number of issues posted on various Consumer Forum. The issue which I am facing looks to be repeated over the internet / google. Have you ever addressed these issues? At the minimum, are you aware of such issues?

8. Your team commits SLA of 5 days for disconnection but I clearly see your company breaching your own committed SLA. You have now taken more than 40 days to do simple disconnection of request and this is not solved either. I am still counting days.

9. I was made to pay for internet services that I have not even used as I am on advance rental plan. Has MoCIT and all other investors approve such kind of schemes. I am actually surprised that how come Goldman Sachs – an organization of such repute allowing such practices in Tikona. The partners/directors/share holders should at-least look at strategic initiatives and code of ethics.

10. I sincerely request you to settle this amount and request for refund. It is a very small amount for me but now it is a matter for principles as your company has tested enough patience of your customer.

11. I have never faced such kind of serious harassment with any other Telecom Company in India, where water has started spilling from a glass and caused serious currents which leads to such frustration.

I sincerely request you to address the issue mentioned above for growth and reputation of your own organization. I am sure this is not in the good interest / taste of your own growth.

At bare minimum, I request you to disconnect my internet services, settle full and final payment, collect your equipment and refund me the advance you charged me for the internet services which was not used and not generate any further any unethical bills.

CC : Ministry of Communications, Founding Member of Tikona (Mr. Rajesh Tiwari), Management of Tikona, Goldman Sachs, Oak Investments.

Can I expect any favourable response in next 48 hours and closing the issue?

With Best regards,
1106675246

(One of the most dissatisfied customer of Tikona)

Dear Mr. Gadre,


Thank you for bringing this to our notice.


We tried to reach you on your registered mobile number 9711239033; however your mobile phone is not reachable.




Our team has gone through the details and as per current update, your account has been terminated on 27th June 2012. As the Full & Final Settlement has been concluded against your account, your current outstanding is Rs. 2,208.62/-
We kindly request you to clear the same.


Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you"


Regards,
Tikona Services.

Dear Mr. Gadre, Thank you for bringing this to our notice. We tried to reach you on your registered mobile number 9711239033; however your mobile phone is not reachable. Our team has gone through the details and as per current update, your account has been terminated on 27th June 2012. As the Full & Final Settlement has been concluded against your account, your current outstanding is Rs. 2,208.62/- We kindly request you to clear the same. Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you" Regards, Tikona Services.