Updating the communication,
However if I can save someone from buying this service, even that is like big win to me.. ThankS!
———- Forwarded message ———-
From: Pravin Kadam
Date: Fri, Aug 17, 2012 at 3:57 PM
Subject: Re: ‘Reliance=010-834-102′ Re: Regarding availing Netconnect+
To: “Netconnect.Broadband@relianceada.com” , Rcomappellateauthority.MH@relianceada.com
Hello,
Today morning I received an SMS saying your email has been replied by netconnect.broadband@relianceada.com..
However after checking my Inbox/Spam/Junk folder I did not find any such reply from your side..
So can you please make this clear? ThankS!
BR,
Pravin

On which I received same reply,
---------- Forwarded message ----------
From: Netconnect.Broadband@relianceada.com <Netconnect.Broadband@relianceada.com>
Date: Sun, Aug 19, 2012 at 1:38 AM
Subject: RE:'Reliance=010-846-769' Re: Re: Regarding availing Netconnect+
To: Pravin Kadam <pravin2650@gmail.com>


Dear Pravin,

This is with reference to your e-mail dated August 17, 2012 regarding device issue.

Your issue has already taken up with the respective department for further review and appropriate action to be taken. We are working on it and one of our executives will respond you shortly.


Thank you for choosing Reliance.



Regards,




Pooja Kulkarni
Officer - Customer Care Reliance Communications Limited

Another email chain containing communication with so called Reliance Appellate Authority..
---------- Forwarded message ----------
From: Pravin Kadam <pravin2650@gmail.com>
Date: Tue, Aug 21, 2012 at 3:52 PM
Subject: Re: 'Reliance=010-834-102' Re: Regarding availing Netconnect+
To: Rcomappellateauthority.MH@relianceada.com


Appellate Authority,

I even doubt if there is someone on your side that is looking at customer emails, there is not a single response from your side..
What should I do to reach you, I called your representatives, I sent emails.. still no bloody action has been taken yet..

Arre atleast communicate that you are fit for nothing and I should legally take action, because that should be the only language you understand.

However I am doing my job of updating the email thread, so that I have enough of my evidence to prove my point. Mr. Ganesh Choudhary as promised did not communicate of further action that was taken from your side.. I mean that was as expected though..

ThankS!




On Fri, Aug 17, 2012 at 9:14 PM, Pravin Kadam <pravin2650@gmail.com> wrote:

Appellate authority,
as suggested by your executive i visited reliance world in aundh pune,
but as expected even they were not able to help me. So we again called
your service (applleate) number, where i spoke to Ganesh Chaudhary,
and he ensured to me to deal with the issue and get back to me on
monday.
As said earlier i am not intrested if you give me back the device or
not or even refund my money, i want strict action against involved
person and my mental stress refunded.

Anyways for now i have post poned my decision of going in consumer
court till tuesday, however it depends on how i get feedback on
monday.
Thanks

I came to know that 'connectindia' is separate entity that takes care of online purchase of reliance data card.. Anyways I sent them feedback as below because their 'complaint' and 'refund' options were not working.
Hi,
I was not aware of this link, else I would have added my complaint here too before.
Anyways I am about to take this within consumer court..
and I am really fed-up of re-iterating my complaint , if you want to have a look please refer my written complaint in consumer forum
consumerforums.in/no-refund-no-correct-communication-from-reliance-for-device-delivery
There is least hope from you.. but still I am doing my bit.

Finally I received the device on Saturday 18th August, the shameless (sorry but he deserves this caption) executive who actually sold me the device online, called me and pleaded to accept the device, with emotional reason of his mother was not feeling well so he had to leave office and that my personal details were with him, what a fool, if it was with him then how could I receive email from his manager about the stock shortage. However he apologized for the no communication, which I had to accept because the delivery guy has already left for my address, he promised me to activate the device next day by 11.00 AM, here I am now writing this email but the service is not yet been activate i.e. 2 and half day and I am still waiting..
For condolence he had given me his mobile number, I even contacted him twice in this duration but no effect, same answer I will take it on high priority..
Feeling as if I am made fool and black mailed twice in a row.
Another funny incident is the delivery guy was asking me for some ‘chai-paani’, for which I scolded him.. what a shame, they don’t get paid for their job or what?
However today I got call from Reliance customer cell regarding this complain on forum he confirmed that they have not yet activated my device for unknown reason I guess they might not have received my documents as I did not gave ‘chai-paani’ to the delivery guy..
Anyways I have asked him to escalate the issue and let me know what action has been taken on this.
I will keep them following because already they have wasted my ample time so it doesn’t matter if some more time gets added to it.

One more email chain from connectindia as soon as I submitted documents to delivery guy.
There is no response for this email.. also their customer support page does not work properly. So the only thing I could do is just provide feedback on that page, and god knows when they are going to respond it.
———- Forwarded message ———-
From: Pravin Kadam
Date: Mon, Aug 20, 2012 at 12:50 PM
Subject: Re: Thank you for buying from connectindia
To: admin@connectindia.in
I am realy not happy with your service, and would like to take this up
with your senior management. Anyways as you said there is no
activation yet, so again you have failed to keep with your promise.
However i have decided to go in consumer court against reliance for
mental stress and frustration caused during this period.
Thanks
pravin
On 8/18/12, admin@connectindia.in wrote:
> Dear Pravin KAdam,
>
> Your Reference No- 4988214
> Thanks for buying from connectindia.in, India’s largest Internet and Mobile
> plans destination.
>
> We are in receipt of your application form and required documents. For us to
> activate your connection, we would check your documents
> tomorrow. In case the documents are complete, we will process your
> connection with the operator and give you a call for the activation of
> your device. In case the documents are incomplete, our representative will
> give you a call to explain further requirements. Once the
> documents are complete we will activate your connection.
>
> If you face any issues regarding the activation, you may contact us by
> Clicking on the Customer Support link on our website,
> connectindia.in. We assure you of a prompt reply and resolution of the
> issue.
>
> Assuring you of our very best services.
>
> Yours Sincerely
> Team Connectindia

The latest update is that even as of now the device not activated, I havent received any sort of communication from reliance that device is been activated, where as lastly when I spoke to Mitesh the reliance executive who had called me after seeing my complaint on forum said that they do not have any such pending activation entry for the device number received i.e. they did not receive my documents, Luckily I got call from connect india yesterday verifying my complaint wherein he said documents were uploaded and he was not aware why reliance has not yet activated..
Well anyways I hold Reliance at fault because it was their site from which I clicked buy now.. So they are responsible to provide me answer.

I was about to consult with some lawyer for legal action, can anybody suggest me tips.

Updating the thread with new email sent to reliance customer care and Appellate authority, yet the device is not activated.

---------- Forwarded message ----------
From: Pravin Kadam <pravin2650@gmail.com>
Date: Thu, Aug 23, 2012 at 8:30 PM
Subject: Re: 'Reliance=010-834-102' Re: Regarding availing Netconnect+
To: Rcomappellateauthority.MH@relianceada.com


Another update that there is no action taken yet..
--
On Tue, Aug 21, 2012 at 3:52 PM, Pravin Kadam <pravin2650@gmail.com> wrote:
Appellate Authority,

I even doubt if there is someone on your side that is looking at customer emails, there is not a single response from your side..
What should I do to reach you, I called your representatives, I sent emails.. still no bloody action has been taken yet..

Arre atleast communicate that you are fit for nothing and I should legally take action, because that should be the only language you understand.However I am doing my job of updating the email thread, so that I have enough of my evidence to prove my point. Mr. Ganesh Choudhary as promised did not communicate of further action that was taken from your side.. I mean that was as expected though..

ThankS!


---------- Forwarded message ----------
From: Pravin Kadam <pravin2650@gmail.com>
Date: Thu, Aug 23, 2012 at 8:27 PM
Subject: Re: 'Reliance=010-846-769' Re: Re: Regarding availing Netconnect+
To: "Netconnect.Broadband@relianceada.com" <Netconnect.Broadband@relianceada.com>


So can I ask what is the status dear now? or else your shortly time is not yet over?
---
On Sun, Aug 19, 2012 at 1:38 AM, Netconnect.Broadband@relianceada.com <Netconnect.Broadband@relianceada.com> wrote:
Dear Pravin,

This is with reference to your e-mail dated August 17, 2012 regarding device issue.

Your issue has already taken up with the respective department for further review and appropriate action to be taken. We are working on it and one of our executives will respond you shortly.


Thank you for choosing Reliance.



Regards,




Pooja Kulkarni
Officer - Customer Care Reliance Communications Limited

There is no update yet.. RIDICULOUS behavior and pathetic response from Reliance.. friends who ever is planning to buy please be warned dont do the mistake else you be in same situation as mine.

Originally Posted by pravin2650

I was about to consult with some lawyer for legal action, can anybody suggest me tips.

"Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare"

RCOMCare,
I received call from Mitesh next day i.e. Sat 25th saying that the device is now activated and I can use it now, however they Mitesh and Technical Support guy on call were not able to activate the connection or start the internet usage, so they suggested me to visit nearest Reliance Web.
I did Visit the Reliance Web in Pimpri. FYI Mitesh, the representative lady said there was no such email received from your side to handle my complaint in top priority, even after telling as you suggested that I was directed by Maharashtra head.
Anyways that apart, One of the customer in queue was able to help me in configuring the settings with 3-4 easy steps and damn it worked just like that, I was bit surprised because he hardly new anything about gadgets etc in detail. And thought how it was not possible for your technical guy on call to solve this easy problem.

I checked the speed by downloading and testing it on speedtest.net.in and speedtest.net it gave me result of 0.9-1.0Mbps at reliance world web center.
I was happy and everything is working fine, but I was soon turn down to see that the speed at my home was as less as 0.04-0.06Mbps.. and the next day device again stopped working.
i.e. I am facing the same problem that we saw during initial configuration for activation on call with your technical guy on saturday. I am attaching few snaps for your reference.

I may going to visit the web-world on my way home, better they solve it else next time it would be your technical guy coming at my residence and solving it, I am not going to travel anywhere. I will be launching different complaint for it tomorrow. As I will be emailing your customer service today, sorry I dont have time to sit idle and call your representatives.

The most important point to discuss:
- I want to know what action was taken against the representatives involved so far, I mean Connect India + Local (and email) Appellate Authority for not responding promptly? I know you said that it was escalated but how would I come to know?
- Also you should mention your SLA somewhere so that the customer has idea how long he should wait.

Hope the activation and speed problem gets resolved soon, else will be meeting here soon..

ThankS for your till now support
Attachment 8159Attachment 8160

Originally Posted by pravin2650

RCOMCare,
I received call from Mitesh next day i.e. Sat 25th saying that the device is now activated and I can use it now, however they Mitesh and Technical Support guy on call were not able to activate the connection or start the internet usage, so they suggested me to visit nearest Reliance Web.
I did Visit the Reliance Web in Pimpri. FYI Mitesh, the representative lady said there was no such email received from your side to handle my complaint in top priority, even after telling as you suggested that I was directed by Maharashtra head.
Anyways that apart, One of the customer in queue was able to help me in configuring the settings with 3-4 easy steps and damn it worked just like that, I was bit surprised because he hardly new anything about gadgets etc in detail. And thought how it was not possible for your technical guy on call to solve this easy problem.

I checked the speed by downloading and testing it on speedtest.net.in and speedtest.net it gave me result of 0.9-1.0Mbps at reliance world web center.
I was happy and everything is working fine, but I was soon turn down to see that the speed at my home was as less as 0.04-0.06Mbps.. and the next day device again stopped working.
i.e. I am facing the same problem that we saw during initial configuration for activation on call with your technical guy on saturday. I am attaching few snaps for your reference.

I may going to visit the web-world on my way home, better they solve it else next time it would be your technical guy coming at my residence and solving it, I am not going to travel anywhere. I will be launching different complaint for it tomorrow. As I will be emailing your customer service today, sorry I dont have time to sit idle and call your representatives.

The most important point to discuss:
- I want to know what action was taken against the representatives involved so far, I mean Connect India + Local (and email) Appellate Authority for not responding promptly? I know you said that it was escalated but how would I come to know?
- Also you should mention your SLA somewhere so that the customer has idea how long he should wait.

Hope the activation and speed problem gets resolved soon, else will be meeting here soon..

ThankS for your till now support
Attachment 8159Attachment 8160

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

RComCare/Mitesh,

I re-visited your Reliance Web World situated in Aundh, where I met Amit as per him the device is showing active status in your system..
When I asked him to double check, he said that the OPS status is showing as - Barring for document.
He said that please provide your document once again to the representative who sold you the device..

Now tell me what to do? If you say I can apply for leave in my office so that we can trace the problem with different peoples and with laid back attitude..
I mean that is what I am doing since I have opted and buyed this device online from reliance..
Also I am worried about the speed as stated in earlier post.. because even if we activate the very next problem would be of speed.

The biggest mistake ever I made is by paying 3 months bill in advance.

Originally Posted by pravin2650

I was about to consult with some lawyer for legal action, can anybody suggest me tips.

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare