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Disappointed with Airtel Online Application for Broadband

This is a discussion on Disappointed with Airtel Online Application for Broadband within the Broadband forums, part of the Internet Services category; Hi, Following are the details of my AIRTEL online application for braodband: CAF No - ONNOIDA00106987 Transaction ID - 730619345 ...

  1. 08-04-2012, 11:59 AM #1
    Himani Rawat
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    Default Disappointed with Airtel Online Application for Broadband

    Hi,

    Following are the details of my AIRTEL online application for braodband:

    CAF No - ONNOIDA00106987
    Transaction ID - 730619345
    Transaction Date & Time - 2012-07-30 14:40:56.230541
    Amount - 500

    I was told that i would be contacted within 48 hrs to collect docs but no body has yet contacted me.
    Some representatives contacted me thinking it was not an online application. But. as soon as they discovered that it is an online application and I had already payed the amount, they refused to go further with my request.

    They also said that online process is a time taking process.

    Hence, i would like to withdraw from this. I want a company whose process is much smoother.
    I DONT WANT AIRTEL BROADBAND CONNECTION !!!

    Please refund my amount to my account.


    Note: There is no way you can contact airtel guy after your online application, coz all their email addresses and customer care is for existing customers ! Seems they don't just care !!!
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  2. 08-05-2012, 03:36 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
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    Namaste Mr. Rawat,

    This is to inform you that your concern listed 04 Aug 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
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  3. 08-06-2012, 10:18 AM #3
    Himani Rawat
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    Hi,

    Can you please give me a contact number where I can track this.
    Airtelpresence asks for an existing Airtel number which i dont have. Neither can i call 121 without being registered.
    Also, please note that i don't want to open a connection with Airtel. Hence, please process for Money Refund and nothing else !!

    Thanks,
    Himani
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  4. 08-07-2012, 01:52 AM #4
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    Namaste Himani

    This is to inform that your concern listed on 04 Aug 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 08-08-2012, 03:32 AM #5
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    Namaste Himani

    This is to inform you that your concern listed 04 Aug 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  6. 08-08-2012, 10:10 AM #6
    Himani Rawat
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    Hi Deepak,

    I have shared the required details at airtelpresence.
    Ref no is LB080800014

    My contact no is also mentioned there

    Kindly process my request for cancellation.

    Thanks
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  7. 08-08-2012, 04:54 PM #7
    nikhilsmenon@gmail.com Guest

    Default Airtel Broadband online application

    Hello,

    I applied airtel broadband online. Got this mail. none contacted me after that.

    Thank you for booking an airtel broadband connection. Our representative will contact you within 48 hrs to fix up an appointment for collecting and verification of necessary documents.


    CAF No - ONBANGA00111261
    Transaction ID - 805980325
    Transaction Date & Time - 2012-08-05 19:39:20.535647
    Amount - 500

    Please help me with this.

    Best Regards,
    Nikhil
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  8. 08-10-2012, 09:25 AM #8
    Himani Rawat
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    I am still waiting for some progress here. No one has called me or taken my concern. It is so frustrating.

    PLEASE REFUND MY MONEY !!!
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  9. 08-18-2012, 02:11 PM #9
    Airtel_Presence's Avatar
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    Namaste Nikhil,

    This is to inform you that your concern listed 8 Aug 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
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  10. 08-19-2012, 03:30 AM #10
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    Namaste Himani

    We would like to inform you that your concern listed 04 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  11. 08-25-2012, 11:55 AM #11
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    Namaste Nikhil,

    This is to inform that your concern listed on 08 Aug 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  12. 08-30-2012, 01:14 PM #12
    nikhilsmenon@gmail.com Guest

    Default Airtel Broadband online application

    Hi Deepak,

    Nothing has been done so far Nobody is contacting and everybody is pointing some other person. Its already 20 days and nothing done so far.

    CAF No - ONBANGA00111261
    Transaction ID - 805980325
    Transaction Date & Time - 2012-08-05 19:39:20.535647
    Amount - 500

    Stopped getting response from airtel presence also
    Best Regards,
    Nikhil
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  13. 09-07-2012, 07:11 AM #13
    Airtel_Presence's Avatar
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    Namaste Mr. Rawat,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  14. 09-08-2012, 03:07 AM #14
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    Namaste Nikhil,

    We would like to inform you that your concern listed 08 Aug 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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