My BB # was 08042234637
I work for IBM India, I took Airtel BB 1299 plan in month of Jan '2011. The Airtel representative said, he shall give me Wireless modem while signing the connection, but ended up with Wired. They claimed additional amount for Wireless modem at the end. Having continued with given old wired modem, I started facing frequent disconnections (connection resetting by itself) and raised complaint with Airtel BB helpdesk. They called after 4-5 days and said issue is fixed, they had problem in the box. I mostly used my broadband in the night and weekends whn I work from home on emergencies. When I again worked next, I still found the same issue. While noticing & checking the logs on the modem, I noticed the the connection reconnecting every few mins and logged the complaint again. The Airtel engineer came on a saturday and worked for 2 hrs and said it is all fine now. I noticed he changed some config on modem after consulting his team lead. But after a day or 2, I still found the same issue. My VPN connection which connects me to my company network was getting disconnected and I had to reconnect every few mins, the pain is re-connecting back to all servers..!! With all this I kept making payment to Airtel until May '2010, after which I requested thm to fix the issue thn to expect the payment, as my buis got suffered due to frequent disonnection and had to listen from my manager. Any case I moved to Tata Photon which never disconnected me for over 24hrs whn online at times. As there was no expected level response, I opted for disconnection in mid July '11, ref # 1479936. 2 weeks from there Airtel retention team called and promised me to get the issue fixed by tht weekend and if satisfied, I can make the payment and continue the connection. As he said, that due to technical issues if the connection is disconnected they would have a problem internally So he requested to give him another chance. I had to agree as he pleaded for another chance. Though the guys never turned up to fix my issue, the bill continued to come into my inbox for another 2 months and the total amt due became around 5,400/-. When I called Airtel helpdesk, they were unable to explain and claimed they hav NO request in there records for dis-connection and there is no such reference number..!! That was the shock of my life to hear it from a company like Bharti Airtel.. who is also a customer of IBM.. :-(
From there on I recd calls for payment, I kept on explaining my grievance and asked them to produce details of data usage & I would pay the amount in case there was any. Some guys said they would come to house with details, I welcomed but they never turned up. The calls from recovery team, calls from legal team started of periodically and some abused with uncivilized words forcing me to disconnect. I asked the Airtel legal team to continue with there legal process if they hav started of when they called. There were some females too who spoke loud threatning that I would face a legal action soon.
Some guys came to home asking for payment, explained them about there connection efficiency and said I have handed over details of all the calls and my bills to my lawer. Hearing this, they would leave immd. This kept happening from Nov '11 to June '11. After which there were no calls. Today I received a call from a person claiming he is a Airtel Lawer from Delhi, and he has filed a case for non-payment in Delhi magistrate court and I was sent multiple legal notices for which I hav not responded and there was a hearing today for which I was not present..!! and it was contempt of court and he would initiate process to arrest me. He claimed that I owe Rs. 41000/-..!! Though I was shocked to hear all this I had to ask him to goahead with his porcess, soon as he heard that he started of abusing me in uncivilised words like '*hand phe *handa', '*hutiye' 'bewakoof' etc... all in our Rashtriya Baasha ( he got to.. as he claimed from Delhi.. :-)

The person called from '+918377885274' which I dialed back after an hour, there was no response. I tried tracing that number on 'indiamobilenumber.com', it said that number is 'Not alloted'.

Its been a mental torture to me, having working in a domain where critical business is involved, where the machines I work hold data of my company clients worth over million dollars, I am afraid of the consequences in critical situations. Airtel has already eaten up my money over 7K for service which I couldn't use due to regular connection reset, now they have billed an additional 5.5K which I see and so called Airtel lawyer from delhi now claims Rs.41,000..!!

Having been an IAC volunteer and seeing these many similar concerns online, I am now in discussion with my Lawyer and have shared all details, expecting to go to Airtel head office soon with my Lawer..!!

Some complaint numbers I had saved...
20th may - 46616784
1st jun - 47078092