complaint against Airtel Broadband

Unregistered · 07-17-2012, 10:00 AM

Dear Sir,

This mail is in reference to harassment calls I am getting from Airtel Team for Internet connection. Airtel landline No. 08042287478 & Broad Band - Account No. 15329240

History :

Due to crisis in service from service provider for almost 2 months, I had requested Airtel way back in last week of jan 2011 for discontinuation of this service.
Few Highlights of 2 Major crisis months were : Complaints were logged in for
1. No internet access
2. No resolution to issue
3. Complaint getting closed by Airtel team without even checking the reality checked.
4. Charging for the service which we never entertained.
5. No reversal of payment.

Concern :
1.Despite complaints, Airtel kept on generating bills for almost three months and have been getting consistent call for payment for duration we had major issues with connection and there had been multiple complaint logged in.

2.Every time when i called to lodge a compliant against connection, they said issue will be taken care of and without confirmation they closed my complaint everytime. After 7-8 complaint in same month there was no resolution. There was no solution and I have stopped asking for service with frustration.

3.Feb month , we posted mail to them for the payment calls and they revert that they will come with solution but as usual they never reverted. There were multiple mails and with no revertal from their end I have to stop again.

4.I receive a call on 14-07-2012, to pay 2800+ amount and to be present in Delhi high court on same day. They threated that if I don’t pay the amount, we will get dictum to pay Rs.18000 from Court. So better have out of court settlement.

Complain Number with Airtel:

Following are the complaint numbers which I have got from Airtel. Multiple call were made against these call no. to :
3621754

4060624

5478188

7441816

and so on.

Its July now and after no response for February mail, suddenly I received a call on 14-07-2012, to pay 2800+ amount amount and to be present in Delhi high court on same day. Also asked for out of court satelment otherwise court will charge 18000 as penalty. I have no. from which I received the calls which I don’t want to share.

I have never been defaulty in paying any of my bills ( be it Credit card, Telephon bills, water bills, loan EMIs), and this is very small amount to settle things up. However i still dont want to only beacuse why should i pay, i feel I will be supporting the cheating activity / Corruption.

After 6 months, as a lady I am really fed up and can't take this anymore. Seems like I am getting harassed and annoyed for Fraudulent service.

I have enough complaint numbers as mentioned above. I have gone though enough mental trauma and want consumer court help to get solution for same. Need to know how to deal with cases where there is no response from Service Provider.

Regds
Pooja Khare

kharepoo@gmail.com

**Airtel_Presence** · 07-20-2012, 03:01 PM

Namaste Ms Khare,

This is to inform you that your concern listed 17 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Thinagaran · 07-23-2012, 02:15 PM

I was in vodofone (9994221048), now change the number to airtel through NNP(VT358755).
For vodofone SIM it shows InActive sim,
In airtel i got the signal and also i am getting messages from my friend and also I receive the message from airtel also. Now i am not able to call anybody and receive call from anybody else. There is no proper response from airtel.

**Airtel_Presence** · 07-24-2012, 01:54 AM

Namaste Ms. Khare,

This is to inform that your concern listed on 17 July 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Rahul thakur · 07-26-2012, 10:17 AM

Dear sir,ma`am AIRTEL is deducting money at least rupees 20 daily from the number 9805318822 . I have no services activated on my number.I want to take strong actions against this.

**Airtel_Presence** · 07-26-2012, 11:57 PM

Namaste Ms Khare,

We would like to inform you that your concern listed 17 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Unregistered · 04-16-2013, 02:43 PM

I applied for an airtel broadband connection on 2nd March 2013 through an Airtel Representative. He promised me that the connection would be installed within 2-3 working days and took Rs 3900/- from me. Nobody contacted me for the next one week. When I tried contacting the representative, he kept on disconnecting my call. I stay near konena Agrahara, Bangalore. After 15 days I received a call from Airtel that they wouldn't be able to provide a broadband connection and hence I will get the money refunded within 20 working days. I kept on contacting Airtel Customer Care till 16th April 2013. In the end they told me that the Cheque has been dispatched on 28th of March. When I aksed tehm to track the check for me. The Customer Care representative (Some Mr. Nagarjuna) denied to help me on that and asked me to wait for another one month.

I am fed up with their excuses and reponses. Its like they have stolen my money and neither do they want to install the connection, nor do they want to return back the money. I request someone to help me on this. My contact no. is +917676115524

**Airtel_Presence** · 04-19-2013, 10:02 AM

Namaste (7676115524),

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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**Airtel_Presence** · 04-20-2013, 06:36 PM

Namaste (7676115524),

Further to our discussion dated 16 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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**Airtel_Presence** · 04-24-2013, 05:17 PM

Namaste (7676115524),

We would like to inform you that your concern listed 16 April 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

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complaint against Airtel Broadband

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