This is prashant gupta residing in east delhi. i had booked an airtel fixed line connection for my home. a person came my home and gave me receipt as a confirmation of my booking n took 1500/- cash. the person who gave me receipt promised me that instruments will be installed within three days but after 10 days when i talked to airtel customer support they told me that service is not available in my area (but i was assured by the customer executive about the service) then after one week customer support told me that they will refund my money but i have got no response from airtel.... they r making false claims since the 1st day....

receipt no. 776602
sef no. 1852956
date: 19/8/09


regards,
prashant gupta
e-mail: gupta_prashant@rocketmail.com

Dear Mr. Gupta,

Pls. provide us your complete address, so according to which we can provide you the contact details of Telecom Company's Executive for your area, who is dealing with such kinds of complaints.

thank you for replying to my complaint. my address is: 557 2nd floor DDA flats GTB enclave dilshad garden delhi 110093

Dear Sir,

For your complaint you will have to send a written complaint to the nodal officer of the Company. Wait for the response for at least 10 days because the Nodal officer will have to provide you any solution within 10 working days. Send a written complaint and kindly revert back soon after getting any reply from him. The address is:

The Nodal Officer,
D-184, Okhla Industrial Area,
Phase - I, New Delhi - 110 020.

Email Address: nodalofficer.del@airtel.in

Hi,

I am using the Airtel number from last 1.6 years and have been complaining abt the network from last 9 months at my area. And when i last time called the customer care they have the excuse that they have closed the case as some on has put in the notes that the srevices are better as per the customer were as i have no idea how can he put in such notes with out informing me.
Also they have stoped my services with out informing me due to wich i missed some inportant phone calls and missed my flight.
The bill which i requested them to deliver at my home address was stoped after a month as they have asked me to show the address profe which i was not informed earlier.

Plz do lemme know who is responsile for all the trouble i am facing with Airtel

Regards
Zubair

I have an Airtel broadband connection and needed to recover my access password. All that's needed is to type in the URL of the modem in a windows system but I have a Macbook. For something that could've been resolved easily in 2 min on the phone, Airtel made me wait for two days and then I had to face an ill behaved man on the phone and in person. Who is responsible? Does Airtel bother at all to coach their employees for manners? (His name was Amit Kumar Giri)

I called Airtel customer care and they had no idea how to do that in a Macbook so they offered to send a technical person to my house. When the technical person called he curtly asked "problem hai?" and was going to put the phone down when I cut in and told him to come with instructions for a Macbook. He asked me to arrange for a Windows system as he didn't know how to do that in a Mac and was again going to hang up when I told him I could arrange it in a few minutes and he could give me instructions on the phone. He said he had to come to my house to figure it out. Since I know only the modem URL was required for it I didn't buy it, but he hung up and didn't even give me a chance to speak. When he came over after 3-4 hours I asked him what was so special in the process that I couldn't be told on the phone he replied very rudely that I was saying that only because it has been quickly resolved. Now, being a technical person myself I know all he did was type in the URL of the modem to get access to it and nothing else. On telling him that, he stood up threateningly and started talking loudly and rudely to me. Being a lady I felt threatened and had to ask him to leave my house immediately.

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Zubair ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Rakesh Kumar
Bharti Airtel LTD
NET - Online Customer Support Team

hi--this is rituraj khanna,ny cell number is 9958037999,yesterday eve while driving back home i recd a call,which got disconnected and i called back from an unknown number 00923477288771 saying that they r calling from the airtel office and i had recd a prize of 25lakh rupees on my this cell number from the airtel people,he asked me to park my car and write down a number of their head office,which i did not,and he asked me to call back once i have stopped,which i did not,i did not bother to check where the call was from,but now i got an sms saying that i had made a call to this no,i checked on the net and got to know that this was not a very nice place to get a call from.i now feel if i was lured into this i would have been in big time trouble,pls tell me what i can do in future coz we really cant make out where the call is coming from.
regards

Dear Rituraj,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer,

I would like to inform you that your concern listed on 26 Aug 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Jatin
Airtel Customer Service Team

Dear Sir,
I was using this number since last 7 years as postpaid, 6 months before I converted it to the Prepaid. I personally went to the CP, M-5 branch and submit all the documents, After that It was working fine, after 15 days my number was diconnected when I ask for the reason- The reason given to me that non submission of the documents. After that I submi the documents three times, last submission date was 5-10-2010 at CP office, I have got a mail for confirmation also that documents have been received and number will be activated soon. But still its not activated. I have send hunderds of mail to Airtrl - In reply i am just getting the reference number- Nothing else.
Please look into this matter and activate my number as early as possibel

Thanks & regards
Irfan Ali Khan (9871594626-alternate number

Dear Irfan ,

This is to inform you that your concern listed 22 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Irfan Ali Khan ,

I would like to inform you that your concern listed 22 Oct. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Hello Sir

My name is Jitendra Sharma and my mobile number is 9818515671. I've recently transfered my number from postpay to pre pay. At that time the Airtel shop executive ask me to pay 100 rs as deposit and she said that the remaining amount will be send to you by cheque or will be transfered to your prepay mobile number.

It's almost more than 6 months since it was transfered. I've contacted same Aite;l shop ISB online Daryaganj thrice and aslo registered complaint on customer service. They're saying that they've send the cheque on 13 August 2010 however, I've not received it yet. Although it's a small amount of approx Rs 93 still I need the refund.


I also need compensation for inconvenience that I've faced.


Hope to get a reply soon.

Thanks

Kind regards,
Jitendra Kumar Sharma

9818515671