Hi,


This is Ajay Chandra ( Husband of Avantika Verma ), we purchased a high
Modem Data connection last week with no. 09320465358
I Asked Executive to give me 1049 plan with that discount of 200 rupees
every Month for 12 Month Period.
But yesterday when i got Call from Customer Care to confirm my connection
and my other Details
She told me that i have been put on 15 GB plan ,Which i never Opted For. I
told her that i have opted for 1049 plan ( 3 Gb + 10 Gb Night )
so please change the Plan to 1049 plan . But she told me that i have to
speak to my Executive ( The Guy who sold me Modem )
I spoke with him , today but he is telling me that he Wrote 1049 plan only
in Form. It's a Mistake of Backend Team.
After that i spoke with Customer Care but even they are not helping me to
sort this Problem.

As this your Internal Matter and i have not done any mistake from my
side.
I Request you to change my Plan to 1049 ( 3 Gb Day + 10 Gb night Plan )
With a discount of 200 Rupees for 12 Months.

Note:- As This is not my mistake i will not make any payments , if this
not been sorted out on priority .
Please Take Appropriate Action to Resolve this or Give me
Concern Person Name and Cell No.


Thanks

Ajay Chandra
9820629288

Dear Mr. Chandra,

For your complaint you will have to send a written complaint to the nodal officer of the Company. Pls. provide us your complete residential address as soon as possible, to get the contact details of your Area Circle, Nodal officer. Also provide us the name of the Internet service provider.