In wi5 broadband is very super connection iam take 1mbps plain its come full speed in every time and peak hours also i refer this broabband for my friends.

I took the connection on 29th Nov and within 15-20days problems started and I opted for disconnection of the service. Today is 26th Feb and till today they have not refunded nor disconnected the service though I'm not using it. When I'm following them up for the refund, they are saying now that I need to pay for all these days till today eventhough I didn't use it or eventhough I used it most of the time n/w was down when I'd required it to be up - what the hell they were doing when I asked for disconnection of the service and why didn't they work on that instead and remove the connection. Their n/w is totally unreliable and you won't get the speed they promise you or you paid for. Once I remember I drove around 40Km from my home to reach my office around 00.30hrs to attend to an emergency work as I couldn't relay on their n/w at my home and work from home. Most of the days I'd plans of working from home but wi5 n/w unreliability made me drive. Whenever you face some issue, you need to call up their call centre quite often and you will end up loosing your money with each call you make them as you need to remind them quite often to get the issue corrected. Most of the time their n/w is down and don't be surprised if the n/w won't comes up ever after 2-3 days. They claim that it is because of the "tower issue" and no body understand what do they mean by that, and they won't talk any technical stuffs beyond that. I've been talking to senior folks of the Wi5 to settle my refund dues and already I've raised calls for termination for wi5 connection 4 times by now and last one being on 4th Feb and till today they have not refunded my money. Last week I'd taken off from my work to visit their offices to get the refund but nothing has worked out. The senior folks told me that it will take another 15 more days as he is not aware of the program of the official who signs my refund cheques ? I'm thinking of moving the court if nothing works out for me this week and I do have all the records with me and I'm mentally got tortured and harassed by these wi5 folks -

I live in Guduvanchery, Chennai - past 5 days network is down and their toll free support is not reachable! wonder if they are still in business. Also heard that they involve cheap practice to tackle competitors.

Originally Posted by Unregistered

I took the connection on 29th Nov and within 15-20days problems started and I opted for disconnection of the service. Today is 26th Feb and till today they have not refunded nor disconnected the service though I'm not using it. When I'm following them up for the refund, they are saying now that I need to pay for all these days till today eventhough I didn't use it or eventhough I used it most of the time n/w was down when I'd required it to be up - what the hell they were doing when I asked for disconnection of the service and why didn't they work on that instead and remove the connection. Their n/w is totally unreliable and you won't get the speed they promise you or you paid for. Once I remember I drove around 40Km from my home to reach my office around 00.30hrs to attend to an emergency work as I couldn't relay on their n/w at my home and work from home. Most of the days I'd plans of working from home but wi5 n/w unreliability made me drive. Whenever you face some issue, you need to call up their call centre quite often and you will end up loosing your money with each call you make them as you need to remind them quite often to get the issue corrected. Most of the time their n/w is down and don't be surprised if the n/w won't comes up ever after 2-3 days. They claim that it is because of the "tower issue" and no body understand what do they mean by that, and they won't talk any technical stuffs beyond that. I've been talking to senior folks of the Wi5 to settle my refund dues and already I've raised calls for termination for wi5 connection 4 times by now and last one being on 4th Feb and till today they have not refunded my money. Last week I'd taken off from my work to visit their offices to get the refund but nothing has worked out. The senior folks told me that it will take another 15 more days as he is not aware of the program of the official who signs my refund cheques ? I'm thinking of moving the court if nothing works out for me this week and I do have all the records with me and I'm mentally got tortured and harassed by these wi5 folks -