Dear Customer,This complaint is regarding the change of Internet plan from current Rs.99 plan to my old plan ,that is Rs.999 plan (12mbps), which has been denied to me citing reasons that I am ineligible for Rs.999 plan, even though i was using this same plan for 5-6 months prior to changing to Rs.99 plan.
My details are as follows :
MR PARTH SEHWAL
4/203 EAST END APPT MAYUR VIHAR PHASE 1 NEW DELHI
DELHI - 110096
Contact Number : 9873645260
Customer A/c Number : 100117960524
Billing Account No. - 100000118969442
Complaint no. - 181575069
Date of complaint - 20th june and several other times when i was denied facility for filing a complaint as my complaint couldn't be registered, because i was told i was ineligible for the change of Internet plan.
Reasons for complaint :-
I have been using the Rs.999(12mbps) plan for 5-6 months and ,only in the first week of June 2012, i had requested for change to a minimum data service plan, as i was out of station. I had specifically confirmed whether i would be able to revert back to my Rs.999 plan after a month, and i was positively told ,it would be possible.
I have made several calls to the customer care service ,who have denied changing my plan to my old Rs.999 plan, giving reasons that I'm ineligible for R.s999 plan because I have an ADSL modem and not the fixed line Ethernet connection.
I would like to inform you that I was using the Rs.999 plan for a long time, 5-6 months or more, with the same equipment ,modem without any change and I'm therefore extremely appalled at the ridiculous reasoning for denial of this plan to me.
I don't understand how I was given the Rs.999 in the first place,if I couldn't use it with ADSL modem.
I would like to humbly request you to kindly change my Internet plan to Rs.999 (12mbps) as soon as possible and also make sure customers are well informed about not being able to revert to plans when they are changing them.I was told i would be able to revert and now I'm told i can't, which is ridiculous.
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.