Originally Posted by smondal29

User Id 334344477796

I have plan of Freedom 999 in kolkata, which speed up to 12 mbps up to 25GB thereafter 1 mbps, but my connection never speed up more than 1 mbps, even speed test result shows the same below 1 mbps speed, the engineer/technician told me that this is not 12 mbps bandwidth connection but share bandwidth speed upto 12 mbps ( means you can use parallel 12 user or 12 download can be done same time with 1 mbps speed,) either it is a tricky plan or I am being cheated, because after plan sold to me that fraud sales guy (Avijit Dutta) never received my phone call. this is most laziest technicians and I have ever made who came and not even touch a wire, started to download videos and told me his own technical story rather than find out the source of the problem.

I want to ask Reliance it is real 12 mbps connection, or the same as that technician said,

I mailed the same to customer care but no reply from them,

Their disgusting Customer Care no.1800 3000 7777 always disconnect when I input my user id and then pressing "#", it means no one can talk to them ever,

Please reply

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Cheers,


RCOMcare

Originally Posted by smondal29

User Id 334344477796

I have plan of Freedom 999 in kolkata, which speed up to 12 mbps up to 25GB thereafter 1 mbps, but my connection never speed up more than 1 mbps, even speed test result shows the same below 1 mbps speed, the engineer/technician told me that this is not 12 mbps bandwidth connection but share bandwidth speed upto 12 mbps ( means you can use parallel 12 user or 12 download can be done same time with 1 mbps speed,) either it is a tricky plan or I am being cheated, because after plan sold to me that fraud sales guy (Avijit Dutta) never received my phone call. this is most laziest technicians and I have ever made who came and not even touch a wire, started to download videos and told me his own technical story rather than find out the source of the problem.

I want to ask Reliance it is real 12 mbps connection, or the same as that technician said,

I mailed the same to customer care but no reply from them,

Their disgusting Customer Care no.1800 3000 7777 always disconnect when I input my user id and then pressing "#", it means no one can talk to them ever,

Please reply

Dear Customer,


As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


Cheers,


RCOMcare

@ RCOMcare yes , but can you please tell me if there is power cut in building will my broad band be interrupted ? because it happened.