1. No information was given about non-clearance of cheque
2. Services were barred without informing any reason
3. Even after payments were made and that is also with late fees still excessive billing done.
As payments were made on time for the bills but it was never informed to us that cheque is not cleared and later on Outgoing services were barred on my phone. Being a Heart patient Basic telephone is must for me and due my ilness i do not usse Cell Phone at all.

Dharam Bir Chawla
8/1,Railway Colony,Kishan Ganj

hi,

this is sumit and i m using a mtnl landline with broadband connection no is 27614354, stopped working half a month, when it got any problem they will take minimum a week to rectify, i m registered many times my problem on consumer care but no action, recently my net is not working from 5 days, i was complained on first day when i again call on third day, tey told its removed means the complaint has solved but they dont do the work, in these 5 days i went to time in local mtnl exchange for complaint but no action taken

Dear Sir,



I purchased an Internet combo connection (unlimited broadband) from BSNL
around 6 months back. And have been facing loads of problems like line is
dead or connection error. When asked about problem they (MTNL employees) say
that there is problem in line and will be solved within 24 hours but it
never happened in time additionally if asked for doing early then I have
been asked for money (suvidha shulk or seva pani as they call it).
Connection was not working for 15 days. I have been paying regularly one or
two time I was one day late to pay the bill then line was disconnected
immediately, and took 2-3 days time to active after paying the due amount
that means there is no delay in disconnecting but solving problem always
took loads of time.



Now let’s talk about recent case, line is dead since last 12 days. And I
have been chasing them regularly but went all in vein. When tried to connect
concerned persons (named mentioned below) they initially don’t receive my
call if received then they refer to each other. When asked about problem
they say that there is some problem in DP in your area.





Mr Pandey (Line man) (who always ask for SEVA PANI)

Mr. Meena

Mr. B L Rajak

Mr. Moti Lal (Div. Engineer)

Mr. Vijander (Area Manager)





My Name = Tahir Ahmad

Telephone Number = 29945411

Plan = Unlimited Broadband

Address = c-4 Sikanderpur house Abul Fazal Enclave Part 1 Jamia Nagar Okhla.





Now I have been looking for some help from you people if you can do
something and not expecting the same thing.

Regards,
Tahir Ahmad

Dear Sir,

Hello sir from 27 days my net is not working...i have
complained everyday but still no action will be taken from MTNL
department...........now i am very upset.........what to do..........so i
decided that mail u.........I also complaint of area manager & general
manager but problem is not solved.

sir plz solve my problem.......this is my humble request to u.........plz
take some action.......so that as soon as possible my net connection will
ok........otherwise at last i hav only one option to take another connection
of another company...........now its.................i am requesting with u
plz solve my problem.........my phone no is........22731730


thanks



manoj
kumar

mobile no-9868600991


trilok
puri,new delhi

Dear Sir/Madam,



It has been more than 4 months that we have applied for disconnection of the
telephone no: 26234629, but still MTNL has been generating and has send me bills for
the month of February, March & April 2009, when I have not at all used the telephone
service. The application for disconnection had already been apporoved.



They expect the customer to pay for services when the customer has not used the
service at all. MTNL not processed the disconnection of the telephone service.



MTNL claims to provide quality customer care to it’s customers and this is the
pathetic quality of service that the customer is receiving.



I was thinking of suggesting a friend of mine to go for an MTNL connection, but due
the pathetic service that I have received I am not going to suggest anyone to go for
an MTNL connection.



The following are my details:



Name: Neelu Nathani (CA No: 2061264629)



Old Address where the telephone is operating:

Shriji Apts, G-2, Ground Floor,

Plot No 45, J.P.Road,

Andheri (West),

Mumbai - 400058



Address where currently staying:

Blue Oasis- II, B-Wing, 1st Floor, Flat No 101,

Blue Empire Complex, New Cross Link Road,

Kandivali (West), Mumbai – 400067



Date of submission of the form for surrender of connection: 9th January 2009.



Place of submission: Andheri Telephone Exchange, Ground Floor, Lallubhai Park,

Andheri (W), Mumbai -400053,



Can someone help me to ensure that the disconnection is processed and this issue is
closed once & for all? I am tired of wasting my time over this issue.



I am pretty sure that one day, the government will itselft shutdown MTNL because of
all the babus.



Yours sincerely,

For Neelu Nathani



Jeetendra Nathani

98676 84506

Dear Sir/Mam,



I am Jeetender Reehal R/o RZ 330/C, Second Floor, Raj Nagar-II, Palam
Colony, New Delhi - 110045. My telephone No is 25364388, I am a MTNL
broadband internet service user since february 09, Today as on 25-06-09 my
internet is dead and complaint had been logged to MTNL on 1504 on 01-06-09,
14-06-09 and 18-06-09 which was starting working in between 02-06-09 to
10-06-09 hardly for 5-6 days. Now I am approaching to the nearest exchange
at dwarka sector 7, I am getting no response from there. I have been
replied that there is no body to solve my problem and Mr. Shukla is your
area technical engg. he is on leave and there is no one who can help you. I
was also asked to come with my Laptop to exchange in case if I want the
problem to be solved. I had to follow their instruction as I was in need of
it, I did the same but no result came out. I have met with JTO Mr. S.C.
Sharma at Dwarka Exchange sector7 near MCD School, still result came out. My
work is getting hampered and they are not taking it seriously. I have
approached so many time to them after that but most of the time I found them
lost from their seat. As I am a private job doer I have to report on time
to my office, Some time I have tried to meet in the morning to senior
Divisional Engg. and other senior officer in the same exchange to escalate
this matter, but they do not come before 10.30 or 10.45. At end of the
month we get a computerised telephonic call to deposit a bill or they would
terminate the services.



At last I am praying in front of you to help me and get the matter solved.



Thanks and Regards,



Jeetender Reehal

9818093093

sir
this is ajay kumar tiwari
mob. no. 9868033760
maine play tone active kya tha bt maine ue un sub kr diya hai b4r 4 month.
bt play tone charges 4 manth se mera charge ktte ja rha hai. maine cust
care me kai baar phone kiya bt wha se koi responce nhi milta. kv server
kharab to kv phone dis canect kr dete hai. na hi koi action lete hai. mera 4
mahinoa se paisa kat rhe hai

You are not alone dear we also face the same problem, I do not know how the people still choose the poor MTNL Broadband, My phone number is 26691391, recently i have taken a 512 KBPS unlimited data combo internet plan. I never get this speed of 512 KBps, i tested on the MTNL site webmail.mtnl.net.in and also other reputed sites like speedtest.net . The speed is always shown to be around 450 Kbps. Additionally when i run the tracert command on my machine, i see that there are packet drops on the MTNL server and there is lot of delay on their server. I have sent emails, lodged complaint over helpline, went personally but there is no action.
My internet experience is very bad and I feel cheated. I am paying for 512 Kbps speed but not getting only max speed of 450 Kbps. Also because of bad server infrastructure the internet experience is even worse.
I want the internet speed for which I am paying for. Also want them to check their server to remove the bottlenecks.

Hi, I was having a MTNL Broadband combo plan in dwarka and the no was 25081567, I don't have words to say about the MTNL service, poor, pathetic, ridicules, disgusting, and beyond imagination. I complaint about my broadband to the Area Manager, Nodal office, GM of MTNL, but the shameless people never come to my shop to rectify the problem, they are just to take salary and suck Govt blood. If any MTNL employee is reading my comment then just feel shame, just because of your kind of people our india is not growing.

sir, i would like to attract the attention of higher authorities of mahanagar
telephone nigam limited through your site , and i am writing , as i am sure that you
shall surely highlight the issue and some action shall be taken , sir we the
residents of pushkar enclave in paschim vihar area of west delhi have been facing
the problem of very weak or no signal of MTNL'sDOLPHIN / TRUMP / AND GARUDA SERVICES
,IN OUR AREA EVER SINCE THE OPERATIONS OF MTNL STARTED IN MOBILE TELEPHONY WE HAVE
HAD SUCH PROBLEMS, the problem is so severe that we cannot talk inside the rooms or
house and incase even if we climb a three storied building roof top , in hope that
signal strength may increase the problem is still the same , of NO SIGNAL, at times
it reminds us of the first days when mobile services were launched in delhi. on one
hand mtnl boasts of launching three g services etc, and on the other hand right in
the heart of city it is providing services of primitive era
, it is not that we have not complained , we have launched complaints right from
their toll free number 1503 to CGM (mobile) at cgo complex,but in vain, hence we
are writing to you with hopes that you shall make us find a solution to this
problem, please do publish it , thousands of people shall be grateful to you,
thanking you, yours truly , tushar

Dear Sir,
I'm very fed up of the poor service of MTNL !!

I have the Rs500 broadband plan which has a download limit of 2.5gb per month with
256kbps to 2mbps.

My problem is that the connection is never frequent the net came for 10min. and then
go.... i also get very poor speed not even 256kbps and whenever i complaint to MTNL
brodband related no. ( i.e. 1504 in delhi)
they keep telling me that either its a technical problem or they kept saying that
you should be happy to get net working for sometime in a day.and say that exchange
has been overloaded.

I feel like bashing up my head in keyboard whenver i am opening a attachment in the
mail or downloading something. It always struct in the middle and broadband goes
off. It is very irritating as whenever my dad is paying up the electricity bill or
paying house tax the net goes off and one day e finished of paying the same house
tax thrice which is very serious problem as after it he had to bear problem asking
the authority to refund the money debited in his account.

I'm very fed up of this service.
I want a strict action to be taken against all the defaulter who are stealing
widthband from users connection or else they dont have any right to ask for Rs500 in
the bill.
Your faithfuly;
Jatin
email - jk.malik@yahoo.com

To
The Administrator
consumer court

Respected sir ,

me by MTNL
broadband(649 unlimited scheme) connection is not working from 21
aug.

and i have
complained several times to costumer care on1504

and they have
said they have forwarded my complain to exchance


but still i am
facing same problem

1) ping shows request time out
(192.168.1.1 )
2) destination net unreachable
(202.159.219.229 )
3) ADSL light disappears and
broad band disconnects
4) ADSL light is steady but
still ping is showing destination net unreachable


my self :- Bharat singh
broadband connection on land line
(649 unlimited package):- 25353250
my address :- a/117 sanik enclave-3 ,
nr aditya public school,
mohan garden , uttam nagar
new delhi_110059


my contact no :-9868650250


area manager and address:-

Area :- Janak Puri

ADDRESS

Sh. Rattan Lal,Room No.110, Janakpuri Tele[phone Excahnge Building,
New Delhi – 110 058
Fax No.25545050

CONTACT NO

25537272
25492030
9868138481

email id
amjkp@bol.net.in


sir if u still need any detail then u can mail or call me sir

my email id :-bharatsinghpoly@gmail.com

Hi All,

I continue to get MTNL bills but this is to inform you that I am not using MTNL
service. Please disconnect my connection as I am not more interested in your
services. I have also not got any reply from your end till date. Please refund my
initial security amount and collect your telephone set and modem from my residence
at the earliest.

MTNL connection no is: +91 11 27581287

Please note: This is my last reminder to you.

Regards,

Vibhav Safaya

________________________________
From: Vibhav Safaya
Sent: 08 WednesdayJuly 2009 03:55
To: feedback.delhi@bol.net.in; gmn@bol.net.in; edd@bol.net.in
Subject: Level of MTNL service
Importance: High

Hi All,

I would like to bring to your notice that I called up 011-27915787 (No given to me
by 197 service of yours) at 6:29PM yesterday to find out the reason for slow
bandwidth speed and was greeted by un-friendly voice of supervisor on duty (he
refused to share his name). He was very Un-courteous, rude and definitely doesn't
deserve to be handling customer calls. Although, it didn't came as surprise to me
because we all know how MTNL employees behave but I felt need to send this feedback
to MTNL management for the sake of people who still use MTNL connections.

Anyways, I am not bothered the choice of people MTNL has in public dealing.

Please cancel by phone and broadband connection with immediate effect, the details
are as follows:

Name: Vibhav Safaya
Phone No.: 011-65153210

Thanks,

Vibhav Safaya
(M) +(91) 99100 01257

Hi,

I am having a MTNL Broadband connection no 2794XXXX, I am facing too many problems like slow browsing, DNS not pinging, cannot use phone and broadband simultaneously. Also now our phone is also not working, due to bad pair of our line. I talked many time on their customer care but still the problem is same, also i visited MTNL Exchange personallt 3 times, but no conclusion in Sector - 3, Rohini and met area SDO Mr. Chugh (which gave false promises of services being restored in 24 hours), which I feel, these kind of puipl are burder to MTNL department instead of helping to customers. Also no proper tarined staff is there who can who can handle broadband complaints, because the person who came to our premises asked how to enable / disable LAN in Windows. Kindly suggest me what to do. I want to take them in Consumer Court. MTNL is really a pain for us and delhi.

Regards
Jayant

I am also facing same type of problem.My connection has problem with its set up.it come and go itself.I have mailed so many times to MTNL department but did not get satisfactory solution.I m planning to change my connection now...May be this problem is associated with network..

Regards
Aanya Miller
Recovery Bull software