I had ordered two Benetton watches on April 29, 2009 following an offer email from offers@intoday.in, which was signed by Mr. Nitin Sawhney, Business Head. I paid Rs 998 through credit card (Order number - 0GA090039281) and received a packet 3 weeks later. However, the perfectly wrapped packet had just one watch instead of two. I immediately called up the customer helpline number and my call was answered by a Mr Lalit who assured me that there was an error on the part of the packaging and handling department and that the issue will be resolved right away and the parcel will arrive within the next 10 to 15 days. He gave me a reference number - 109115 (he called it the Request number to despatch order). Since then I have written to the feedback@indiatodaybookclub.com address thrice and every time my emails were answered by a Mr. Kuldeep Singh with the exact same words: "...we have forwarded your complain[t] to our concern[ed] department , they will do [the] needful for you as soon as possible." It has been a month and a half since I placed my order and a month since I received the incomplete parcel andyet I have not received the second watch I had ordered. All attempts to call up the Customer Service number met with the response that "the matter will be resolved soon".
I lost Rs 499
I want the India Today Book Club to refund the amount of Rs 499 to my Credit Card account.

I placed an order for Swatch Watch alongwith UCB Sunglass (under their scheme) on 23/05/2009. I received a confirmation e-mail on 23.5.2009 that the goods will be despatched th. VPP. I received a parcel th. Courier consignment No 6127116796 with an instruction to collect Rs.3198/- before delivery of the courier. Accordingly i paid and collected the parcel delivered under invoice no ORA090043152 dtd 31.05.2009 and i was shocked when opened the parcel. The swatch watch was delivered with the empty cover of the UCB Sunglass. An intimation was given to ITBC over phone on 8/6/2009 at 15.36 to one Mr. Lalit. Accordingly an intimation was given th e-mail on 8..6.2009. Subsequently i had correspondence with ITBC on following dates :
Confirmation of the complaint received on 9/6/2009 from ITBC.
E-mail sent to ITBC on 15/6/2009
Reply received from ITBC on 16/6/2009
e-mail sent on 20/6/2009 to ITBC
Reply received from ITBC on 20/6/2009
e-mail sent to ITBC on 22/6/2009
Reply received from ITBC on23/6/2009
e-mail sent on 3/07/2009 to ITBC
Reply received from ITBC on 3/7/2009
e-mail sent to ITBC on 6/7/2009
Reply received from ITBC on 6/7/2009
e-mail sent on 8/7/2009- marking a copy to Mr Malcolm Mistry,Mr. Prabhu Chawla
Reply received on 9/7/2009 from ITBC saying that the missing items will be despatched soon.
e-mail sent on11//7/2009 to ITBC
Reply received on 11/7/2009- Goods despatched on 4.6.2009
e-mail sent on 11/7/2009 to ITBC
Reply received from ITBC on 13/7/2009
e-mail sent on 13/7/2009 to ITBC
Reply received on 13.7.2009
e-mail sent on 21.07.2009 to ITBC - Reply awaited.

In all e-mail they have replied that the complaint has been forwarded to the concerned person except in the mail dtd 9.7.2009 ITBC committed that the missing items will be despatched.

Hello,

Very hard to understand your problem, Kindly post your complaint in detailed manner with your permanent address and a valid email ID, this will help us to understand the exact problem you are facing.

To India today book club.

Respected Sir / Madam,
I Mr. Afzal Abdullatif Memon residing in Mumbai city, would like to request you to
take action on below mentioned things as your sales representatives had fooled me.

On 22nd June'2009 I had received a email from offer@indiatoday.in with subject line
10.3 mega pixel Kodak Digital Camera for Rs 4999 only. Therafter I had taken more
infomation from your customercare number wherin I came to know about the
accessiories including 2 GB card which come along with this camera. But I was not
comfortable to buy above mentioned camera with your quoted rates and accessiories.

Thereafter another sales representatives called me on my cell no. 09820684489 on
behalf of India today book club and tried to convince me to purchased above
mentioned camera by offered me some below mentioned complimentary gift along with
above mentioned camera wherin I dont have to pay any single rupee, neither any
maintanence charges nor any nominal fees for below mentioned gift also he told me
that he will give Rs. 250 more discount on every individual camera i.e cost of
camera is Rs.4999 + Rs. 599 (processing and handling charges) = Rs. 5,598.00
----------Less Rs. 250 as promo code wherin total amount I have to pay Rs. 5348.00
for each camera and for all discounts and below mentioned complimentary free gift he
had taken approval from his seniors and they had approved for all discounts and
below mentioned complimentary gift. I had asked him to send me the email for same,
but he told me that we have a common Id so cant send any email but every
communication gets record in the server what ever I had communicated to you all the
time every time and all our conversation had recorded so freely you can placed the
order and enjoy the benefits.

Complementary gifts are....
1.) 1 free holiday voucher with every individual camera for two nights and three
days which include stay of two nights and three days with all free meals
(breakfast,lunch & dinner), 1 year validity, for 1 married couple with one child.
2.) 1 free sunglass with every individual camera (branded company, MRP is Rs.2,200).

With all above discounts and above free gift I had convinced by him and purchased
two kodak digital cameras, wherin your sales represenatives told me with two digital
camera's you will get two free 2 GB card, two free holiday vouchers as per above
mentioned facilities and two free branded sunglasses.

With all above communication I had purchased two digital camera on 25th June'2009
and made the payment thru my ICICI Bank credit card i.e total Rs. 10,636.00 with
Reference no. 110032950.
I had received both the cameras on 17th July'2009 but as soon as I had opened the
parcel I was very upset and frustrated to know that there was no GB card, neither
holiday vouchers nor sunglasses were present in same. On 17th July'2009, 18th
July'2009 and 19th July'2009 I was trying to reach your customercare executives on
011-40502424 but all the times my call was on hold and atlast on 20th'July'2009 i.e
today I had spoke Mr. Ravi and explained him the entire above story, he replied that
in your membership number no where mentioned that you will get free gift. I told him
that the best proof is the recorded conversation which had taken place in between me
and your sales representatives, I had asked him the name of that sales
representatives who had sold me above digtal camera with false commitment
but instead of answer my question he had forwarded my call to Mr. Jitendra Kumar
Thakur.

Once again I had explained the entire story to Mr. Jitendra Kumar Thakur and he also
told me that you will not get any free gift. Here again he had not given me the name
of sales represenatative who had sold me the above camera. I had told him about the
recorded conversation so that you will come to know the truth, he told me that it
will take 3 working days to reply you on your query. But atlast he had accepted that
he will comeback to me by tomorrow i.e. 21st July'2009 with the solution of my query
and if I want I can cancell my order too.

Details of two Kodak Digital cameras purchased on 25th June'2009 thru my ICICI Bank
credit card,
(1.) Name: Mr. Afzal Memon
Membership no.ITBC0950738
Invoice no: ORC090000166
Order No. 0GC090000252
Invoice Date: 30-Jun-2009

(2.)Name: Mr. Janandra Chaturvadi
Membership no.ITBC0950739
Invoice no: ORC090000167
Order No. 0GC090000253
Invoice Date: 30-Jun-2009

Its a request please reply with solution and send back our free gift to us or else I
will take a major action in against of India today book club.
Also please take a serious action in against of that sales representatives who had
sold me the cameras by given false commitment. I am very frustrate.....Please help.

I had kept complaint ID of Consumer court in CC, if not received any reply with
strict action and and solution than I will take neccessary action in against of
India today book club.

Awaiting for your reply.

Regards,
Afzal Abdullatif Memon
Cell - 09820684489
Mumbai.

I have not placed the book code u0360 and uo361 at any poi nt of time but you have sent this item first time on 18.8.2009 thro' in.no.orao90014617 for net rate of rs.499/-. Again without my order you have onceagain sending the same item on 15.11.2010 thro' in.no.0ra100027362 for net rate of rs.898/-. These items are clerely not required to me and without any knowledge at my home paid and collected. Why these type of cheating from big organisation like you?

Dear Sir,

We have come across your online complaint registered on consumercourt.in

We regret to inform you that it might be had some technical problem so that order wrongly delivered to you. Kindly refuse the order at your doorstep if you are not entitled for the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on offersb@bagittoday.com.

Please note our new customer care number is now – 0120-4112424

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for the quicker response.

Thanks & Regards,
Team, BagIt Today.