Dear Sir,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

Originally Posted by advocate

Dear Sir,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

Dear Moderator,

As per your advice, I have sent a registered letter with details to the India today books club head office on November 25, 2009 but I have not heared back from them. Please advise me how to proceed to get my money refunded.

Thanks,
Pradheep R.S.

Dear Sir

In first week of October 2009, I received a letter from India Today Book Club that you will purchase a book and send Rs. 2199/- and you will get the following :

1. Book ‘Complete History of the world’ MRP 4499
2. Round Trip air ticket worth Rs. 7000/-
3. Reebok classic Watch worth Rs. 2599/-

COPY OF LETTER IS ATTACHED HEREWITH (as annexure A)

I have send a cheque of Rs. 2199/- of Corporation bank vide no. 0142543. The same was debited to my account on 23rd October 2009. (STATEMENT OF BANK ACCOUNT ATTACHED, as annexure B).

Till now I have not received any Letter, Book or Gift. I call to customer care more than 10 times and they always says that we don’t have any record in our system. Then I send the mail to India Today Club along with statement and letter, they did not give me any satisfactory reply. Their replies are as follows :


REPLY 1
your order was dispathced through speed post vide consignemnt number ED697068234IN on 22-10-2009. the same has not been returned back to us, i am getting this checked with speed post and shall confirm you with the findings at the earliest...!!!!!!!


Thanks & Regards,
Rohit Kumar
India Today Book Club

REPLY 2

Dear Member,

We apologize for the inconvenience caused to you in this regard.

We would like to inform you that your cheque details are not yet updated in our data base as soon as it gets updated we will provide you the details.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:


INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Dominic Savio,
India Today Book Club

END OF REPLY


Now till today I am not receiving any mail or phone or anything. I tried again to contact to Customer care but no use. Please Help me out . They will give me back all the things as soon as possible or Rs. 14,297/-

I will be thankful to you.

Originally Posted by advocate

Dear Sir,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

Hello,

I am not getting any solution from you. As suggested by you I send a registered letter and didnt get any response from the company. I informed this to you few months back and I am not hearing from you also. The reason why we post the complaint is to get solutions not to wait for a longer period of time. Please suggest me how to proceed.

Hello,

If you are not getting any response from them, even after sending the legal notice then file a Consumer Complaint in the Consumer Forum.
Visit: Address for more reference.