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Thread: Hdfc bank

  1. #346
    ssingla is offline Junior Member
    Join Date
    Aug 2012
    Posts
    8

    Default Getting threatening calls & mails from HDFC after loan disbursement regarding the completion of IGR

    Getting threatening calls & mails from HDFC after loan disbursement regarding the completion of IGR process.

    There are multiple issues here:
    1) I am not informed about the IGR charges and ownership till the loan has been disbursed & first EMI has been deducted so as per banking ombudsman guidelines, with prior information no process & charges can be imposed on customer.

    2) I have the mails from HDFC Ltd where itís stated that no other charges are involved after the loan approval since I have loan approvals from multiple banks like ICICI & HSBC
    & wanted to go with the bank having minimal charges involved.

    I have been clearly told there are no other process/charges involved & with that confirmation only I went ahead with loan disbursement from HDFC.

    Now after loan disbursement & 1st emi payment, I have been told about the IGR process.
    I am getting threatening mails now to get that process completed else 30k penalty will be applied.

    Checked with other banks have been informed that its sole responsibility of bank to complet the IGR process & not the customer.
    In order to get rid of threatening calls & mails from hdfc executive Ranjeet Shetty (Mumbai hdfc head), I paid the required amount for IGR but that was not the end of harassment.

    Now they are asking me to go to registrar office & get the loan registered with hdfc which I have no idea.

    I am facing unnecessary harassment from hdfc officials, have raised the issue to higher officials but did not get any reply since 20 days.

    Can anyone suggest the way out.

  2. #347
    ssingla is offline Junior Member
    Join Date
    Aug 2012
    Posts
    8

    Default

    Getting threatening calls & mails from HDFC after loan disbursement regarding the completion of IGR process.

    There are multiple issues here:
    1) I am not informed about the IGR charges and ownership till the loan has been disbursed & first EMI has been deducted so as per banking ombudsman guidelines, with prior information no process & charges can be imposed on customer.

    2) I have the mails from HDFC Ltd where itís stated that no other charges are involved after the loan approval since I have loan approvals from multiple banks like ICICI & HSBC
    & wanted to go with the bank having minimal charges involved.

    I have been clearly told there are no other process/charges involved & with that confirmation only I went ahead with loan disbursement from HDFC.

    Now after loan disbursement & 1st emi payment, I have been told about the IGR process.
    I am getting threatening mails now to get that process completed else 30k penalty will be applied.

    Checked with other banks have been informed that its sole responsibility of bank to complet the IGR process & not the customer.
    In order to get rid of threatening calls & mails from hdfc executive Ranjeet Shetty (Mumbai hdfc head), I paid the required amount for IGR but that was not the end of harassment.

    Now they are asking me to go to registrar office & get the loan registered with hdfc which I have no idea.

    I am facing unnecessary harassment from hdfc officials, have raised the issue to higher officials but did not get any reply since 20 days.

    Can anyone suggest the way out.

  3. #348
    Uddalak is offline Junior Member
    Join Date
    Aug 2015
    Posts
    1

    Default

    I have salary account in HDFC bank for several years. Certainly they have turned my salary account to a normal saving account. And hence all the facilities that they promised against a salary account has been revoked. It is happening for an year.
    During this 1year I've asked and emailed hdfc customer care several times for the reason behind this. But everytime they replied that your account is not a salary account anymore in our system. Ridiculus !!! I know it is not a salary account anymore, that is why I'm not getting facilities of having it. And thus the questipn has been asked.
    All my collegues still have salary account for the same employeer. So why I'm being victimised. Moreover they are not answering my concern.
    Could you please advice what can I do in this situation?

    Thanks & Regards,
    Uddalak Biswas

  4. #349
    manish_243 is offline Junior Member
    Join Date
    Jun 2013
    Posts
    3

    Default

    HI team,
    I need some confirmation on below point.

    I have a hdfc ergo accidental insurance attached to my HDFC diner reward credit card in terms of loan Smart EMI ( 0036XXXX2061XXXX 0000000000017402916)
    On requesting a close of this insurance , I got a call from HDFC channei office from MR Sushil Agrawal (ph no- 033 66001804 ) saying me If my insurance tenure (24 month) will complete/mature without any claim then HDFC CC department will return my total principal amount (6200) with interest i,e rs 8002 .


    If this is true , I don't want to close my insurance. I doubt he is from HDFC ( As number is kolkata's and he is claiming as from Channei), and more over when i call customer care they are not aware of this. But how they got all my cc details and information about my closing.
    Please confirm on the same.

    I have raised a request via email to HDFC ( Talktous <Talktous@hdfcbank.com> and PriorityRedressal.CreditCards@hdfcbank.com ) , but did not get any response yet even after 2 reminder.

    My reference number is :: 16340383359
    waiting for your response.

    Regrads,
    Manish

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