I was a happy tech savvy customer of ICICI banking looking at the transparency you have showed towards banking up till March 23,2014, when I came to know my account has been debited with an amount of 167.58 *4 times = 676.16 INR.
My Account details are as below:-
Acc Num:- 057601508658
Acc Holder Name : Naveen Shrimal
Trasaction Date and Amount :- Mar21,2014, 167.58 happened 4 times.
When I inquired about the same I came to know that I made purchase at Car Dealer shop and because of that this amount is deducted as told me by the message I got in response to request SR311699133 I created.
So my question to you:-
1. If a customer is told to you pay 10,000 and he/she uses debit card to pay that amount, do you think it is legal to charge extra amount that too at later point of time?
2. If you are suppose to deduct that amount why you did not levied it at first time so that I could have saved amount on next three transaction and would have had argument with the shopkeeper that why you are charging me extra?
3. Who gave you the permission to access my account at later point of time (I did shopping on Feb 13,2014 and so called surcharge got deducted on March 21,2014) that too for debiting the amount from my account?
Isn't it like tomorrow some another person would show up and will say " Hi ! I want to deduct some amount out of this account and you guys are very much happy to do that".
I don't feel my account is safe with you guys any more, this is limit of making fool of customer.
Although today I visited Mega Branch Jaipur and had discussion with Mr Rohit Bansal and he told me the charge is levied because I did shopping, if it is so then in Past I have used my debit card a lot of times but never any surcharge got deduted seprately So would you care to explain how this swipe is different from my earlier swipe when no charge was imposed.
So refund my amount ASAP, If you can't close my account after informing me and credit all the interest till date so that I can close my account. Although I will definately follw the chain below if I don't get my money back.