Sir,


I had done online payment of Railway Ticket through my debit card on 01-10-2011 for an amount of Rs.1348. The transaction no. for the above amount is POS 127470489380. But with this same transaction no. my account is debited twice. For this I had done complaint on SBI toll free no. on 05-10-2011 with Complaint Ticket No. AT42922546724 and second time on 21-10-2011 with Complaint Ticket No. AT42922829554. Till date status of both this complaint are coming closed without mentioning any detials. Not only this I also complaint for this on my home branch i.e. State Bank of India, Dhar Branch. They didn't told anything about above two complaint status and moreover they refused to accept my complaint against this by saying that they didn't know what to do and how to do. Moreover they talked very badly and rudly against this matter.


I am sending you encolsed bank statement copy of my account which is clearly reflecting that my account is debited twice for a single transaction with same transaction No.
My detials are mentioned below :


Name : Nishant Merwani
My email id : Nishant.merwani@gmail.com
My DOB : 02-Jan-1991
My Mobil No. : 9893840477
Father's Name : Harish Merwani
Mother's Name : Reena Merwani
Address : 25, Dhareshwar Marg, Dhar - 454001, Madhya Pradesh, India
Saving Bank Account No. 31132956953
Branch Address : Dhar Branch
Branch Code : 0003417
Branch IFSC Code : SBIN0003417

Date of Transaction : 01-10-2011
Transaction No. : POS 127470483380



Kindly look into this matter and solve my problem as soon as possible. I hope action will be taken from your side.



Thanks & Regards,Nishant Merwani
+91 9893840477