This is Pawan Kumar and my corporate salary A/C with Axis Bank Defence colony Branch
(357010100068721) , on 29th may 2009 a fraudulent transaction happened in my account as my account got debited with Rs. 10,000.00 through e-connect that is a online service of the bank for managing your account online.I had filed a complaint in written as well as on there customer care number also as adviced by the Branch Manager ops., but full 2 months gone I had no positive communication from bank what is going on.

I want to know few things what ever told to me by Mr. Dinesh Kumar Prasad (Manager, Banking Operations, Defence Colony Branch):-

•There is no Liability of the Bank against any A/C with the branch

•As the Account in which the fund had been transferred is a current account and person is not traceable so it is clear from there words that due to the negligence of the Bank I have to suffer so on there a part there is no responsibility of the bank.

•As discussed with Dinesh Prasad on 01.06.2009, he told me that bank will launch a FIR against the concern account holder and after one month nothing like that has been done so why he gives me the wrong information on vary first day.

•Without any verification, how is it possible to open a current account, I asked the same question from Dinesh Prasad he reverted to me that if we verify the documents in such a way than who will open account with our bank, this means for the bank number matters not the services.

•As our Funds are with the bank it is under there custody, so there is no responsibility of the custodian.

Against that, as per my understanding it is the responsibility of the bank to verify the
cull prate as the same is also the custodian of the bank. If the bank is unable to trace him so it is there responsibility to reimburse the fund as they had opened an fraudulent account without proper documents, due to which I had to suffer.

I want answer of these question.