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Submit Complaint..Extremely similar problem. I am facing.
So I called the Regional Consumer Forum. They told me to file a case against the Bank, but encouraged me to come in group with other people who have similar problems.
Pl. Call me at 9657870150
This is a discussion on HSBC Credit Card Annual Fee within the Banking forums, part of the Financial Services category; Hi I am holding a HSBC Credit Card no XXXXXXXXXXXX3857 since 2005. When I had taken the card the executive ...
Junior Member
HSBC Credit Card Annual Fee Hi
I am holding a HSBC Credit Card no XXXXXXXXXXXX3857 since 2005. When I had taken the card the executive had told me that it’s a lifetime free credit card. However, the bank charged me an Annual Fee in its statement of December, 2005. When I had called the HSBC help line, the HSBC executive assured that the Annual Fee will be reversed in my next months statement., which they did reversed. This had happened every year in my Decembers Statement. I used to receive a statement with Annual Fee in December and it used to be reversed in the next months statement .
In November, 2008 I had been on a project out of India only to return in mid April, 2009. When I saw the HSBC statement of April month I realized that HSBC has charged me with late fee on the Annual Fee since December, 2008. I immediately called HSBC Help Line and tried to explain them that they have charged late fee unnecessarily on Annual Fee when my card actually is a lifetime free card. However, there was no proper response from HSBC.
Meantime I again left for a project out of India only to return in July. To my shock I started receiving threatening calls from the so-called Collection Department. The person who called on behalf of HSBC Collection Department threaten me as well as my family with dire consequences and on another occasion another person from the same department not only threatened me but even demanded that I should give a statement on the phone “I am not going to pay and HSBC can take any action on me. I don’t care”. He kept on repeating that I should say these line and even spoke to me in raised voice.
The department is now calling me often now and disturbing peace of my mind.
I have the copy of the statements wherein they have reversed the Annual Fee previously and also have the proof that I was not i n India when the staement were sent to me. I also know the names of the two executives with whom I had spoken on the help Line when I had come to India in April, 2009.
Shall I lodge a complaint against HSBC in Police Station? How Consumer Court can be of help to me in this situation.
Kindly suggest.
Milind Soundade
Junior Member
Extremely similar problem. I am facing.
So I called the Regional Consumer Forum. They told me to file a case against the Bank, but encouraged me to come in group with other people who have similar problems.
Pl. Call me at 9657870150
Senior Member
lodging a complaint in police station is not possible but you send a letter by registeed post explaining your stand to their registered address and then alsways give referecene of that and do not worry thereafter
Exactly the same problem with my HSBC credit card This is exactly the same problem am facing now. I have no clue on why I should pay for something I have NOT spent.
Did you hear back from HSBC?? Any solutions here?
Cheating by spreading wrong Info by the Cust Support Officer reg Annual Fee Same Problem. Ready to Join with others for lodging complaint against HSBC
Jeevan
jevanraj@manoramamail.com
same problem even i have the same problem with HSBC credit card. they have all of a sudden put an annual charge of 2000rs and additional charge of 1000rs for a additional card that dont even have.
please let me know and i am also willing to complaint against them.
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