I am also one of the many who received such calls from numbers mentioned. Wrote also to ABN-AMRO or now RBS Bank but no action taken nor any sensible reply ever given. This bank really should be banned from India and thrown out - just like George Fernandes threw out some MNCs during the earlier Janata rule...remember Coca Cola and the great entrepreneurship of Thumbs Up as a consequence?

No sensible person in India...and I say sensible again...will like to patronise RBS due to this uncouth and unprofessional behavior. ABN AMRO was my bank for decades in Holland during the 60s and 70s but now I think it deteriorated in India at least. Pity the Duitch have not paid any heed to this!

Hemant Mehta

I am mentioning a procedure before going to consumer forum.


ABN AMRO Bank N.V. in India has been renamed The Royal Bank of Scotland N.V. in India


To access Royal Bank of Scotland by Phone services, dial:

* 98249 02224 in Ahmedabad
* 4124 5555 in Bangalore
* 2821 5151 in Chennai
* 92820 21111 in Coimbatore
* 411 1111 in Gurgaon
* 6666 1234 in Hyderabad
* 4434 1111 in Kolkata
* 398 2500 in Lucknow
* 2491 4001 in Mumbai
* 0124 - 411 1111 in New Delhi
* 0124 - 411 1111 in NOIDA
* 92233 21111 in Nasik
* 6642 1111 in Pune
* 92165 01111 in Punjab
* 92143 01111 in Rajasthan
* 98249 02224 in Surat
* 661 9999 in in Vadodara
* 92355 21111 in Moradabad
* 0124 - 411 1111 in Panipat
* 9540 - 6666 1234 in Vizag
* 92494 21111 in Kerala
* 300 1500 in Mangalore
* 011 - 39002224/ 1800112224 in Nagpur/ Kanpur
* 92820 21111 in Tirupur
* 9522 2491 4001 in Kolhapur
* 921430 1111 in Udaipur
* 92820 21111 in Salem



In case you do not get a response from Customer Care in 7 days, or are not satisfied with the resolution provided you may write to

Banking - in.quality.assurance@rbs.com, or
Head Service Delivery - Banking
The Royal Bank of Scotland N.V.
9th Floor, Tower C, Cyber Greens, DLF Cyber City, Sector 25A,
Gurgaon - 122002

Credit Cards - headcardservices@rbs.com, or
Head Card Services
The Royal Bank of Scotland N.V.
9th Floor, Tower C, Cyber Greens, DLF Cyber City, Sector 25A,
Gurgaon - 122002

Please quote the reference number provided to you in your earlier interaction along with your account number / credit card number and address your concern.


In case you are still not satisfied with the resolution provided, you may contact to their nodal officer:

Banking and Credit Card

nodalofficerbanking@rbs.com for banking and

nodalofficercards@rbs.com for credit cards

Nodal Officer - Banking
The Royal Bank of Scotland N.V.
9th Floor, Tower C, Cyber Greens, DLF Cyber City, Sector 25A,
Gurgaon - 122002
Tel no - 91-124 - 4181818 Extn. 1296
Fax - 0124-4181240



If the same is not resolved to your satisfaction within one month from the date of receipt of the complaint, you are free to take recourse to any of the following:-

a)Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.

b)The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 1995,
relaunched as Banking Ombudsman Scheme 2006. Presently, Banking Ombudsman is located at 15 Stations. For addresses and area of operation of Banking Ombudsman please Click the below mentioned link where you will get ‘Our Commitments’ followed by ‘Banking Ombudsman Scheme’.

c) The District Consumer Forum under Consumer Protection Act. 1985.

Visit: Address and Area of Operation of Banking Ombudsmen for address of banking ombudsmen.
Visit: Form of complaint - Banking Ombudsman to know the complaint format.
Visit: Notice before filing consumer complaint for notice reference.


Note: Keep all the copy of Complaint and Notice and the registered post slip, this may help you if you need to knock the consumer forum.


Visit the link to know the judgment related to you complaint: http://www.consumercourt.in/paid-mem...html#post53783

Note : Only silver members can view this page.
Visit: http://www.consumercourt.in/payments.php to become silver member.

Dear Sir/Madam,

I hold C/C since 2003 and after RBS taken over from ABN the deal with the customer is not appreciable. Recently annual fee on my card is charged which was not charged till now and more over when I made a query my card is blocked as well as I am not able to access my C/C internet account. Now I made a complaint in ombudsman RBI and awaiting for the result.


HARIHARAN KUMAR

Originally Posted by jithalwayzcool

Dear Sir/Madam,



I am Jithender Kumar residing in Guduvanchery, previously was in padapai, Kancheepuram dt.

Complaint:

I've been using ABN AMRO credit card since 2006 and I never ever missed to pay my dues till last month but unfortunately due to few personal expenses I'm unable to pay the same for the last month. I thought I can pay it next month with all the extra charges which wil be levied due to late fee.

I am working in TCS (Night Shift), where I'll sleep in the morning by keeping my mobile in the silent mode. For the past 4 days I have received calls from delhi (ABN Customer care - 011-66211622,011-66211625,011-40779423,011-62211627,011-40779423,011-43796100), where I'm unable to attend the calls and I'll be waking up only at 5pm and get ready to office. I really dont have the habit of calling the unknown person back from the missed call list but only if known number or person I might call.

today 14-05-2009, I have not put my mobile at silent where I have received the call from one of the number above and I've attended. I have clearly explained to the Representative about my next payment. But he has exceeded his limits by abusing me, forgot that he is rep and taking to the customer who is being part of ABN since 2006.

Conversation:

Rep: Its regarding the credit card payment
I: I'll pay the amount next month
R: Why?
I: I had few personal expense this time will definitely pay next month
R: dont you to attend the call when we had called you?( in rough tone)
I: I'm in night shift and will be sleeping in the day time where I cannot attend the call
R:Then you should have do the prompt payment. (Again in a very rough tone)
I:Xcuse me, have you given the money to me?
R: Yes I only gave it to you. If you dont pay the money you should have attend the call when we called you. (Abused me in a rough tone)
II have become Irate) Dont forget you are speaking to the customer
R:Customer is not a god and dont you know to attend the call and inform us about being defaulter this time.(Abused me in a rough tone)
I: Xcuse me behave yourself, I've already said that I'm in a night shift and will sleep in the morning and mind your wors while speaking.
R: Why you sleep till 4?
'This question really made me Irate and I've become very much angry'
I: Hey whats your name?
R:My name is prem(he added that I have called him a dog during conversation but I havent. this can be proved from the recorded voice from their end)
I:Hey prem, behave yourself and you better keep the phone down and I'll meet you in consumer court.

The rep's name is Prem. Since 2006 I'm not a defaulter and this is the first time and I'm aware that I should have to pay with the charges levied on late payment

He called me at 12:21 pm (You need to know my situation here attending his call at the time of taking rest. working in night and not sleeping in day time will really lead to stress)

I need your assistance to sue him and he has to compensate for what he has done to ABN's valuable customer.

Thanks & Regards,
Jithender Kumar.KB