This is a discussion on HSBC Credit Card within the Banking forums, part of the Financial Services category; Regarding to reversal payment (KMM2850534I123L0KM) Dear Sir I am RENU using hsbc classic credit card no(4476 9299 8682 8686). In ...
Regarding to reversal payment (KMM2850534I123L0KM)
I am RENU using hsbc classic credit card no(4476 9299 8682 8686).
In Feb 2009, I got a call from HSBC , Sec 18- Noida Office , Mr. Rajeev
(Mobile Number 9213713989) contacted me regarding the complaint , he
forced me to pay 1300 Rupees on 6 Feb. 2009 against the balance amount &
promised me the he will mail me a settlement letter after this payment ,
and according to that letter only I have to pay my Shop amount without the
Finance & Service charges. The total Outstanding was RS 7, 942.63 statement
dated 11 feb 2009
As per his telecom with me the actual shop amount was Total Rs. 5, &64/- ,
Remaining Rs. 4, 464 /- will shown in next statement on which he promised
me not to pay any Finance charges & service tax
I paid RS 1300/- on 6 feb 2009, the invoice t. No is 0460549 to HSBC ,
here I am attaching the scan copy of the paid amount 1300/- & the
statement which the amount collector wrote behind the invoice as ordered by
After so many of follow-up , I received a SMS of RS 1300/- from HSBC,
Mr. Rajeev was not picking the Phone, but still the settlement letter is
not received till date, no response of Mr. Rajeev from HSBC Noida & not
form any customer care.
I have received the next statement, the balance amount is as it is without
adjusting the amount that Mr. Rajeev Promised me for settlement.& again the
Finance charges & service charges are included in this
Kindly sole the issue & issue the new statement with adjusting the
Settlement amount & Finance , service charges.
It totally wurts response towards HSBS customer care. and I am in delima to
contiune this card in future. your customer care executives or recovery
agents misguide the customers due to lack of knowledage, more the time they
behave or response very rudely or unproperly. They are also represent a bad
image of HSBC Bank in indian market. I want pay my actual outstanding
without any service tax, interest charges etc. Please give your valuable
attention towards such a bigger issue and resolve it as soon as possbile at
other way i have to go a consumer care service to solve out this problems.
Dear Ms. Singh,
We refer to your email dated 06 January 2009 addressed to our Nodal officer
regarding your HSBC Credit Card.
We acknowledge receipt of your complaint and have registered the same under
reference 020220091447. Please allow us five working days to investigate the
matter conclusively by when a final response would be shared with you.
We fully appreciate that you would like this matter resolved as soon as
possible. HSBC is committed to serving the best interests of all our
customers. In view of this, we have put rigorous complaints handling service
standards in place for handling any complaints fairly and speedily.
Please feel free to write to us for any clarifications.
Assuring you the best of services,
Officer Customer Service
Hong Kong and Shanghai Banking Corporation Limited