respected sir/madam
my name is rahul pradhan
my a/c no is 028501511045
alwar (raj)
i am financial adviser in ICICI prudential since 3to 4 years. and on this behalf company opend my salary a/c in icici bank. banks rules that there is one demand draft free in a day. today when i went for made a demand draft bank employee said for charges.they behave me very rudely then i talked to manager. he was also not fair for me. so please tell me what shoud i do when i have my own salary a/c before this they never said for charges. so plese look into this matter seriously and take the quick action against bank employee mr diwas. mr diwas very bad nature employee with rude nature he insluted me with other employee.
please give me right way............
thanks
rahul pradhan
9829552555

I had an ICICI credit card during the period “2003 Oct-to-2004 April” which I was forced to buy to get a corporate salary account. ICICI has also setup an auto debit from my salary account without my knowledge even though I did not check this option in the application form. I have stopped using the credit card and salary account on April 2004. I have cleared all the dues in the credit card also and also requested ICICI MG Road Bangalore branch to stop the auto debit feature. Next year I received a email receipt from ICICI customer care stating that “We have received payment of Rs. 1030 on your card no 4477 XXXX XXXX 2008 by Auto Debit to your Bank account ‘my icici a/c no’ on 31-JAN-06. I was not sure what it was for as I have not made any such payment and I don’t have any dues with bank. Then I started getting statements every month saying that auto debit returned and they levied Rs.250 auto debit return fee + Rs30 service charges each month. I have sent several emails to customer care requesting them about the source of the payment due and to at least stop the auto debit feature. I never got any response rather continuous threatening call from goons when the due reached 15,000+. When I explained the facts those good goons stopped calling me.
I thought the ICICI goon era has ended as a result of the court verdicts against them in year 2008. Now I am employed outside India and, after 6 years I got a scary call from a person named Arun – introducing himself as a representative of a legal firm appointed by icici and he said that “His firm has temporally blocked my passport; if I don’t pay Rs.24214 within 24 hours they will be imposing an arrest warrant and permanent block on my passport; Also I will have to travel to India immediately to accept the court warrant; I may end up paying up to Rs.54000 to settle the case; They will also inform the authorities in the country where I am staying now;”. At first I was panicked and thought about making an immediate payment. Then after a second thought I have decided to fight back. I have all the electronic statements from icici from year 2004 as a proof. So, when he called me next time I told him that the conversation is being recorded and quizzed him about the scary things he told me in the previous call. Finally he gave up and said he is a collection agent appointed by icici and he was trying to inform about the consequences which I may face in future if ICICI transfer the case to a legal firm and then he disconnected of the call.
Still I have this problem unresolved as in the bank books I owe them Rs.24000+ and I am distressed about the scary things he told. I would have been more comfortable if I am in India. Could anyone advice me how to proceed.
Thanks in advance,
Biju Cherian

This is regarding my request for mobile banking registration. I had given my request along with proper documents to CMH Road, Indira Nagar branch in Bangalore around 25th October 2011.I was told that my mobile number will be registered within one working day. I was shocked when I tried adding payee to my account for an online fund transfer, my number was not registered. I was shocked to know that even after one month my request was not completed.

I went to the bank’s complaint desk yesterday, where they tracked my request and reprocessed it again. I had to do an emergency fund transfer to my husband’s account who was in Dubai. The Lady “Latha C” who sat at the complaint desk assured me that they can do the transfer from the bank thru RTGS/NEFT. They called me at 8.30 am in the morning today. I stood outside the bank for more than an hour and then I got to know that today is a holiday. I spoke to Miss “latha C” and the lady next to her. None of them informed me about today’s holiday. I assume the bank people knew about this holiday still she called me in the morning to do the fund transfer.

My request was ignored for more than one month secondly they set wrong expectation by assuring me for my work and calling me on a holiday. My husband needs money in a foreign land on an urgent basis but all my work got delayed because of this irresponsible behaviour. I postponed all my work and went to the branch this morning but I played a fool’s part by TRUSTING THE CUSTOMER CARE EXECUTIVE the second time.

WHERE DO WE GO FOR COMPLAINING ABOUT COMPLAIN DESK PEOPLE? THIS IS HEIGHTS OF IGNORANCE.

I can only say that the “TRUST FACTOR” has gone. I can never trust the customer care. They are non-responsive, misleading and irresponsible. I waste my morning behind this stupid incident. I am not able to digest that there is nobody who can take charge of these small things.

Shweta Singh Gautam