Originally Posted by Unregistered

SUBJECT Misguidance/missell of policy by HDFC


Dear Sir/Madam

I (Rajni Kukreja) am a regular and privileged customer of HDFC holding account no.06141000013337 at Geetanjli Branch and at Janak Puri Branch also and I was offered policy on 16 sep 2009 and this policy was arrived in mid October and it was shocking for me when I received a sms on my phone that amount of Rs 2.5lac + 500 Rs has been deducted from my account which I was never interested to go for. As I was really not interested in taking this policy and I told the sales managers Mr.Ashwani and Ms.Sumit Kaur at Janak puri branch that I need to think about the plan but they were persistent and literally forced me to take this policy and the money was taken out of my bank by direct debit on the same day when they offered me.

To update you further I want to inform you that they have taken my signatures by saying that they are keeping these papers here with them and will only used them after my concern and they didn’t given me any scanned copy of any of signed form which I think is essential for issuing any policy, they have also used my ID’s wrongly which I have given to them for opening my son’s NRI account at Bank. After giving many applications to the manager and many visits to the branch they were reluctant to do anything.

Immediately after I received policy I personally visited the Branch and told them to cancel this policy they said they will do it but they didn’t done that in spite of my regular callings and many visits even a written letter to the Branch Manager Ms. Money Mahajan of Janak Puri, I received a copy of that policy on 10th October 2009 and I called customer care they said that your return period of this policy has Lapsed and nothing can be done.

After all the running around in april I forwared my complaint to grievances and they said the branch staff were saying it wasn’t missell as they explained me about the policies.

The grievances cell has appointed officer Mr Amit Jha who were investigating this case. He has gone to the branch with me and talked to the bank manager Ms Money Mahajan and Mr Ashwani customer relation manager has accepted their mistake of missell and admitted that i approched them within the period of freelock for which they haven't given me any acknowlodge receipt. They advised me to take another plan as they can’t refund my amount because their job will be in stake

This is to request you that kindly help me in getting my money back from the bank as i dont need any policy from HDFC bank as i have lost complete faith on this particular bank.



It would be a great help if you could refund my money soon as possible.

If you have any queries please do not hesitate to contact me on the below address.

Yours sincerely
_________________
Rajni Kukreja
Wz 44 – 2nd Floor.
Street 6 Krishna Park Extension
New Delhi 110018
Mobile# 919212774465, 9810165219 begin_of_the_skype_highlighting@@@@@@@@@@@@@@98101 65219@@@@@@end_of_the_skype_highlighting

Dear Rajni,

We are investigating this matter further. In case you require further details with regard to this or any other issue, we request you to write to us at talktous@hdfcbank.com. Please also mention the complaint id TTU00047711062010 in the subject line of your email.

We would also like to caution you against posting sensitive information such as your account number or credit card numbers on a public forum such as this, as it may lead to your account being compromised

Regards, Customer Assistance, HDFC Bank