Hi,

I am account holder for the ICICI bank and I have noted the very major bug in the ICICI bank site portal . I have sent the issue to Customer service head of ICICI bank. The bug surafces if you have account in multiple cities like me

The bug is as follows;

1. I Login to ICICI bank portal for my savings account. I see that my account is showing in two branches in muliplicity.
2. I click the Hinjewadi and Madras branches for Mini statement of my account and click back to see my all accounts.
3. I see that there is multiplicity of accounts and now my total account balance is like 4,68,90,000 ( 4 cr 68 lk) with around 2,34( 2 cr 34 lk ) in each of accounts.

This is clearly display of my account balance in far excess of what I have . ( wish I have that balance!! ) . Anyways the serious issue is my account information is completely inaccurate and is a griavance error as same could be a tanatamount for misinformation and there could also be case when account balance is shown less than actual. This is very serious issue and raises the concern that information in ICICI bank site portal is not reliable.
Please find the attached html of the site and screenshots for the issue.


================================================== ====

Now begins my sad story. As if I had done great sin by noticing and pointing it out, customer care is after my life to prove it again and again. At least 27 times they have called to send more and more details with every time more rude than earlier trying to say its minor thing....I am fed up with such a poor customer service and insted of thanking customer harrasing him...even after sending the screenshots would you belive every time different person from customer care asks me again to send it again and again..i am fed up . They want customer to give up ......horrible service....

Dear Kunal,

The complaint that you had raised has been rectified. We tried reaching you, however you were not contactable. Please write to care@icicibank.com if the problem still persists.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by k28

Hi,

I am account holder for the ICICI bank and I have noted the very major bug in the ICICI bank site portal . I have sent the issue to Customer service head of ICICI bank. The bug surafces if you have account in multiple cities like me

The bug is as follows;

1. I Login to ICICI bank portal for my savings account. I see that my account is showing in two branches in muliplicity.
2. I click the Hinjewadi and Madras branches for Mini statement of my account and click back to see my all accounts.
3. I see that there is multiplicity of accounts and now my total account balance is like 4,68,90,000 ( 4 cr 68 lk) with around 2,34( 2 cr 34 lk ) in each of accounts.

This is clearly display of my account balance in far excess of what I have . ( wish I have that balance!! ) . Anyways the serious issue is my account information is completely inaccurate and is a griavance error as same could be a tanatamount for misinformation and there could also be case when account balance is shown less than actual. This is very serious issue and raises the concern that information in ICICI bank site portal is not reliable.
Please find the attached html of the site and screenshots for the issue.


================================================== ====

Now begins my sad story. As if I had done great sin by noticing and pointing it out, customer care is after my life to prove it again and again. At least 27 times they have called to send more and more details with every time more rude than earlier trying to say its minor thing....I am fed up with such a poor customer service and insted of thanking customer harrasing him...even after sending the screenshots would you belive every time different person from customer care asks me again to send it again and again..i am fed up . They want customer to give up ......horrible service....

I think ICICI has world's most careless staff. They lost my cheques, never presented in my bank and started sending me leagle notices.