Hi Chitra,

We are sorry to hear about your experience.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Originally Posted by chit

Dear Sir/Madam,
My name is Chitra email id is chit_leka@yahoo.co.in
My Savings Bank A/C is with ICICI Bank A/C no.004701570692

On 2nd April at 1028 hours I tried to withdraw INR 9000 from ICICI Bank ATM Indra Nagar Bangalore. ATM ID S1CD2273 TXN No 7722

The ATM dispensed only INR 8100. The difference amount is not reversed. I informed this matter to ICICI Bank Helpline number and was given a SR No.137447901 dated 02/April/2010.

I was informed on 04/April/2010 that ICICI bank has refused for reversal of difference amount INR 900 stating that transaction was successfully completed.

I was not happy with the helpline reply and contacted Indra Nagar ICICI Branch Manager on 06/04/2010 & gave a written complaint referring transaction slip, SR no. & the dispensed rupee notes. I was asked to wait for 10 days as they wanted to check with ATM reconciliation team.

On 17/April/2010, i contacted ICICI Indra Nagar branch, then there was a different manager who had no clue about my complaint and told me that he will check with the previous manager who had gone on vacation/training(not sure where he is..don't want to know either) and asked me to come back after a week.

I demanded for a statement on a ICICI Bank letter-head stating their reply for my complaint given on 06/04/2010 which i got on 27/April/2010 saying the transaction was successful & there is no difference found in the ATM on the disputed date.

Advice me what can i do further here to get my money INR 900 back to my account ?

Regards,
Chitra

Hi,
I haven't heard anything from you? It's more than a week my message posted here.
What is your earliest timeline ?
Regards,
Chitra

I would like to add my observations as i'm regularly taking money from this set of ICICI ATM machines located next to ICICI Bank, IndraNagar, Bangalore. When i tried to withdraw money Rs.9000, i felt like it was pre-set & intentional from the 3rd party(Money Loading Company) leading to this fraudulence. I say this because i found Rs.100 note in between Thousand Rupee(8) notes, which is not the order ATM gives money.
Hope it helps to nail down the issue.

Dear Chitra,
We understand that our official is in contact with you.
We will revert to you on your e-mail ID by May 6th, 2010.

Regards,
ICICI Bank Customer Service Team

Originally Posted by chit

Hi,
I haven't heard anything from you? It's more than a week my message posted here.
What is your earliest timeline ?
Regards,
Chitra

Dear Chitra,

I was also cheated by the same way.
Kindly let me know once you get a response from them.

Thanks,
Sankaran.