Originally Posted by mittalashish19

Dear Sir,

This is in regards to my credit card that has expired (5176521002159913) and was reissued to me. The card was reissued without any confirmation calls/ email and was dispatched to me. The premises the card was delivered to, was locked during that period due to some drainage issues and the speed post people have delivered the card to some unauthorized person. Subsequently the card was misused by the person and the bank debited the charges to my account. Even after repeated requests the back claims that the card was used by authorised person. To my surprise the bank authorizes somebody else to use a credit card issued in my name. Now HDFC Bank has made me liable to pay for these transactions that I have not incurred.

I need help how to take this issue and get compensation from the bank for all the time I have wasted in the entire process and the mental harassment HDFC bank has given me.

Dear Mr Mittal

We would like to investigate your complaint further. Request you to please email us at talktous@hdfcbank.com with some additional information such as the credit card number and your contact details. Please mention the id number TTU00008926032010 in the subject line of the email. Once we receive these details, a bank representative shall contact you.

Additionally, we request you not to post sensitive information such as your credit card number on a public platform such as this, as it may lead to your account being compromised.


Regards, Customer Assistance, HDFC Bank