Sub: Complaint against Standard Chartered Bank
From
AK Banerjee

Below is the request letter I sent to the bank last week but still now
without any fault i have not been rescued from their harassments, mental
torture and the their cruel means they are using against me without any
reason. Neither did they reply back to my letter.


This is to inform you that for the last 8 months, I am making payment of BT
amount to your bank and the last payment made on LAST MONTH AS usual within
date in October 2009 at the bank’s chowringhee branch, Kolkata , machine,
even then I am getting regular follow up call for the last 02 months from
your payment follow up department since early morning to late evening at
least twice a dozen calls a day regularly , without any valid reason and not
only that they are asking a lot of personal information which should not be
given to anyone over phone but they are forcing me day by day to reveal all
my details and personal information for entire identity even though I
cautioned them as per RBI regulation it is not deemed under any
circumstances to reveal identity and personal details to anyone regarding
bank accounts and card accounts as per the security norms.Moreover there was
no intimation per hard copy or in black and white document letter from the
bank’s end on this. The mode of communication that I had earlier intimated
to the bank officer was to be ordinary mail and letter stating all details
on this issue or subject they are following up for,but never has the same
been carried out flouting the rules of following the customer’s requests and
decisions but still I didn’t receive any letter but the number of phone
calls kept increasing which was again a wrong path taken by the bank. I have
even lodged a complaint several times with your agency as well as customer
care division but nothing has come out so far till date except harassment.
Everytime the officer apologize stating further this will not be repeated
and clear out the bank’s fault but still the issue persists.
As far as I remember , customer care, and got the confirmation that the bank
confirms that there is no dues (no defaulter charges) but my regular
payments are in line and are ok and there is no issues. But till date Since
Sept 09 I a being harassed over phone and mentally tortured for nothing
which is not desireable. I have been making payments as per regulation and
well within time and limit but the same service desired from the bank is not
being obtained except harassments without compensation.

This has left me with no other alternative but to legally file a case
against the bank With RBI India Banking Ombudsman 2009 as per norms
Notification Ref CSD.BOS.No. 4736/13.01.01/2008-09 dated February 3, 2009,
(The Reserve Bank of India Banking Ombudsman 2009) and with consumer court
for such illegal procedure followed by the bank when the first mode of
communication is through letter in hard copy.( As per the amended Scheme,
the Banking Ombudsman can award compensation to the complainant in the case
of complaints arising out of credit card operations, taking into account the
loss of the complainant's time, expenses incurred by him as also, harassment
and mental anguish suffered loss of time etc. Further, non-observance of the
Reserve Bank's guidelines on engagement of recovery agents by banks has also
been brought specifically under the purview of the Scheme. )
Please let me know whatever total payment is due , and I want to clear off
the entire amount.
Please do not upgrade my card to platinum card for which I have given
consent .As service is not up to the mark and customer satisfaction is zero
with over the head mental torture form the bank.
Moreover kindly arrange for cancellation of by SCB gold card after getting
your dues.



*I** am requesting the consumer court to help me and support me with this
issue as i am keeping a ray of hope from this esteemed organisation to help
me please.
*
Thanking You
AK Banerjee

CC To
Shri C.V.George
C/o Reserve Bank of India
15, Nethaji Subhas Road
Kolkata-700 001

Tel.No.033-22306222/033-22305580
Fax No.033-22305899
Subject : unnecessary harassment from bank.

please write to customer care and keep a record of the same so that at the time of legal action you could have all recrods to show