Dear Operation Team,

Greetings of the Day!

I want to register a Official Complaint for highly dissatisfying way of handling
guest account from Axis Bank.
This is with reference to Opening of New Account with Axis Bank Limited I had got an
confirmation from Axis Bank that an New Account with following details been
activated:-

* BANK - AXIS BANK LIMITED, VASANTKUNJ, NEW
DELHI

* Name - Biswa Mohan Dash

* Account No - 119010100223447

* Address - 1529, Laxmi Bai Nagar, New Delhi-110023

In the month I had received an cheque book on above address from Axis bank and
noticed that no debit card inside and immediately called up axis bank to stop any
fraud and called up Mr. Vishnu Axis Bank Customer Service personal at Vasantkunj,
Nelson Mandela Branch. And been assured that no fraud will happen and immediately
blocked the account and upon request from Mr. Vishnu for Debit card again submitted
and additional photograph as per him the first card was not generated due to system
error.
After submission of photographs again the card was again not received at my end.
Hence self revisited the Vasantkunj Branch on 23.09.09 and upon enquiry found that
the original account balance was 28272.00 and withdrawal of 28200/- been done
without my notice and upon further enquiry its found that the card was delivered by
bank in some other address i.e. HOTEL UPPAL'S ORCHID, New Delhi.
The unauthorized transactions of debits as under in the month of August 2009:-

1. 8000.00

2. 8000.00

3. 8000.00

4. 4200.00
As due to Puja Holidays I need money to spend and as per Bank I have to wait till
their investigation finishes. Above incident is a Big Shock and Mental Tension for
Me as we from middle class background getting such an incident is big shock in my
life and have no money in hand to spend during Puja Holidays for self and Family.

As the above case was already submitted to Vasantkunj Branch Manager request you to
please look into the said matter and resolve it urgently.
As I was already holding account of Axis Bank since Nov-2002, above incident was big
shock in my life and towards the impression of AXIS BANK and the Reputation in stake
now.
Request you to pls. help me with my Money Urgently. As per my meeting with Branch
Manager, Nelson Mandela Road, Vasantkunj self requested for an deadline for
resolving the above issue, though they had unable to give any time frame still
assured self to hold the same till Tuesday i.e. 29.09.2009, Hence I will be holding
the self mail till then.

Regards
Biswa Mohan Dash.
Qr No-1529, Laxmi Bai Nagar,
New Delhi, Mobile-9818665552