Originally Posted by yogesh.satra

A fraud ONLINE transfer of RS 1, 55,000/- has been done on 23/07/09 and 24/07/09 from my A/c (a/c no – 002001509592) to below 3 accounts via 5 transactions:

1. 054401527900 – SAVI – Rs.55,000
2. 058501502036 – SUJIT – Rs. 45,000
3. 087305500056 – VISHWANATH – Rs. 55,000

I have launched a fraud complaint # 119436022 with ICICI bank customer care.
Nobody from Bank Employee want to give the information in writing that fraud has taken place & only told me that i have to wait for 30 days Inquiry which is going on.

To Transfer the money following Information is required which is best of my
Knowledge. I have never shared any of the following details with anybody (1. Login ID, 2.Login Password, 3.Transaction password & 4.Registration & Confirmation of payee on my mobile no, 5.few series of number related to alphabates from grid on back of debit card).

ICICI Bank should be held responsible for not having secured internet banking. There are several such fraud cases through internet banking with ICICI bank.
I had also reported ICICI customer care on phone & also via icicibank.com website option Report a suspicious e-mail about suspicious mails received in my email account (with icici logo) asking for account information. Still no acknowledgement or action was received from ICICI Bank.

It is nightmare for me after losing the money. I am single earning member of family of six members. I was keeping that money for family maintenance.

I need your Intervention & support to resolve the issue & get back My Hard earned Money at the earliest.

Yogesh Satra.

Dear Yogesh,

We are in receipt of your e-mail dated September 22, 2009 and September 23, 2009 to Head Service Quality. We understand that our official had spoken to you on September 23, 2009 and confirmed that the investigation has been initiated. As communicated to you earlier vide Case ID: 035-713-369, we will extend our full co-operation and assistance to the Cyber Crime cell in their investigations.

Regards,
ICICI Customer Service Team.

Hello,

We have been cheated for 41640. Read ketan404's post on mouthshut dot com.

And ICICI customer care do not respond for at least 30 days. That's our experience. So by all means at least get an FIR done, my man.

I have posted the updates in the comments section so you can see how our case has proceeded. In fact, now they want a duspute form to be filled up and no body, including the branch manager told us about such a thing as a dispute form.

yogesh these icici people are just hopeless they will just give u false satisfaction

complain to RBI ombusdman for quick solution .

Thanks guys...You were correct.
ICICI bank had asked me to wait for 30 days (19 oct) for investigation to complete. After 19 oct, I had called customer care 10-15 times. Now each time they say that investigation is under process. You will get a a call withing 24 hours providing you the status of investigation. Till date, I have not received any call.

ICICI bank has not kept any transperancy in their investigation. they are not involving me at any stage. I am afarid that one day they will call and say that you wont get your money!!!!

Hi ,
I was also the victim, who lost 85k, which was earlier taken out from my account on Aug, 2009. ICICI, reimburse my 85,000 rupees back to me as a customer good will gesture. The reverse 85,000 rupees to my account on 2 jan 2010. It took. 4 months for the settlement. My mobile number is 9341597321 (Bangalore). If you want any clarification regarding the claims of the money you lost, you can reach me. I will possibly guide you.

Originally Posted by Unregistered

Hi ,
I was also the victim, who lost 85k, which was earlier taken out from my account on Aug, 2009. ICICI, reimburse my 85,000 rupees back to me as a customer good will gesture. The reverse 85,000 rupees to my account on 2 jan 2010. It took. 4 months for the settlement. My mobile number is 9341597321 (Bangalore). If you want any clarification regarding the claims of the money you lost, you can reach me. I will possibly guide you.

Hi,

Thanks, we appreciate the feedback and hope to enjoy your trust in the years to come. You can connect with us anytime at care@icicibank.com.

Regards,
ICICI Customer Service Team.

Hello

I am working in IBM India Pvt Ltd since Aug 2006 and I am maintaining my salary account in ICICI bank since 2003. Due to my project requirement I have been living in Europe with my family for the past 3 years. Since 30th May 2009 we are living in Berlin , Germany.

There was a transaction of amount Rs 77,637.94 ( Ref.Number 74552359213310000000128 dated 31/07/2009 transaction details KOON LEE DRY SEAFOOD31000) on My spouse ICICI credit card 4477 4735 5588 4100.

ICICI employees went to my permanent residence in India and enquired about our stay, my family members had given my Berlin contact details to them and also informed me the same day, I called ICICI bank customer care and informed them that we are living in Berlin and we did not do that particular transaction and requested them to raised the compliant to investigate the same also I requested to change my contact details but it was not a NRI account they said they will not change it but I requested them to included my Berlin contact numbers.

Later they have called my spouse Berlin number but unfortunately she could not pick up the call because she had undergone abortion on July 5th 2009 since it was her 2nd abortion she was advised by the doctor to take complete bed rest, since she didn’t pickup the call they closed it as fraudulent case. we have requested them to investigate the case by telling all these reason .Later they asked my spouse to file a FIR with Berlin Police and send it to them .we did the same

So far they have not investigated my case properly but on 21st may 2010 they have debited Rs 93,817.12 from my ICICI saving account without my knowledge , I have called them several times and asked them for an explanation for which they have not responded properly.

Now I am helpless and seeking your intervention in this case.
Kindly help me in this regard.

Thank you for your kind co-operation and support.

Warm Regards

Murali Bakthavachalam

Hi Murali.

We have made a note of your contact details as well the grievance. We will contact you at the earliest to resolve this problem.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by bmurali04

Hello

I am working in IBM India Pvt Ltd since Aug 2006 and I am maintaining my salary account in ICICI bank since 2003. Due to my project requirement I have been living in Europe with my family for the past 3 years. Since 30th May 2009 we are living in Berlin , Germany.

There was a transaction of amount Rs 77,637.94 ( Ref.Number 74552359213310000000128 dated 31/07/2009 transaction details KOON LEE DRY SEAFOOD31000) on My spouse ICICI credit card 4477 4735 5588 4100.

ICICI employees went to my permanent residence in India and enquired about our stay, my family members had given my Berlin contact details to them and also informed me the same day, I called ICICI bank customer care and informed them that we are living in Berlin and we did not do that particular transaction and requested them to raised the compliant to investigate the same also I requested to change my contact details but it was not a NRI account they said they will not change it but I requested them to included my Berlin contact numbers.

Later they have called my spouse Berlin number but unfortunately she could not pick up the call because she had undergone abortion on July 5th 2009 since it was her 2nd abortion she was advised by the doctor to take complete bed rest, since she didn’t pickup the call they closed it as fraudulent case. we have requested them to investigate the case by telling all these reason .Later they asked my spouse to file a FIR with Berlin Police and send it to them .we did the same

So far they have not investigated my case properly but on 21st may 2010 they have debited Rs 93,817.12 from my ICICI saving account without my knowledge , I have called them several times and asked them for an explanation for which they have not responded properly.

Now I am helpless and seeking your intervention in this case.
Kindly help me in this regard.

Thank you for your kind co-operation and support.

Warm Regards

Murali Bakthavachalam

I have recently (9th june, 2010) been a victim of online fraud where close to 34k has been debited via online transactions. FIR has been Lodged, and customer care complaint also lodged. I hold a total of 8 accounts with ICICI between my spouse, children and myself.
1. Where is this person they call cust relationship manager now? The minute there is a complaint from me, shouldn't he be triggerred to keep in touch and let me know the progress? IS their duty to call us when there are no issues ? People at the local branch have been trying since 2 days to identify who has been allocated to my account as my cust rel mgr?!!!!
2. While lodging the FIR, there were other such cases from other banks. Talking to them revealed that their banks responded immediately by tracing the credited accounts, interacting with the respective banks and placing a hold on the money. The victims were able to get back their 3.5 lakhs due to immediate responsiveness from HDFC bank and the credited bank SBI.
3. I got similar messages as reported in such cases on this site from useless ICICI customer care that the blackhole of a cyber crime cell will look into the matter and let me know in a min of 30 days !!!! I might need that money for a medical emergency doesn't strike them. It is clear that it is a cyber crime. Why can't they accept that and repay the amount as they did not ensure secure internet banking ? This I don't understand.
4. Every AGM meeting and new director employed we get a notice as I also have shares of ICICI. What for are they getting such fat salaries ? Do they even know how we are suffering? Do such issues even reach them?

Bottom line - I am moving out of ICICI bank. I do not trust that this bank has its customers interests at heart. Its operational model is such that every hardworking and honest person working for them have their hands and mouth so tightly tied that they end up as robots who cant think and act for the customer. This bank will crash for no reason except that its customers are tired of their attitude and behaviour towards customers.

Originally Posted by Unregistered

I have recently (9th june, 2010) been a victim of online fraud where close to 34k has been debited via online transactions. FIR has been Lodged, and customer care complaint also lodged. I hold a total of 8 accounts with ICICI between my spouse, children and myself.
1. Where is this person they call cust relationship manager now? The minute there is a complaint from me, shouldn't he be triggerred to keep in touch and let me know the progress? IS their duty to call us when there are no issues ? People at the local branch have been trying since 2 days to identify who has been allocated to my account as my cust rel mgr?!!!!
2. While lodging the FIR, there were other such cases from other banks. Talking to them revealed that their banks responded immediately by tracing the credited accounts, interacting with the respective banks and placing a hold on the money. The victims were able to get back their 3.5 lakhs due to immediate responsiveness from HDFC bank and the credited bank SBI.
3. I got similar messages as reported in such cases on this site from useless ICICI customer care that the blackhole of a cyber crime cell will look into the matter and let me know in a min of 30 days !!!! I might need that money for a medical emergency doesn't strike them. It is clear that it is a cyber crime. Why can't they accept that and repay the amount as they did not ensure secure internet banking ? This I don't understand.
4. Every AGM meeting and new director employed we get a notice as I also have shares of ICICI. What for are they getting such fat salaries ? Do they even know how we are suffering? Do such issues even reach them?

Bottom line - I am moving out of ICICI bank. I do not trust that this bank has its customers interests at heart. Its operational model is such that every hardworking and honest person working for them have their hands and mouth so tightly tied that they end up as robots who cant think and act for the customer. This bank will crash for no reason except that its customers are tired of their attitude and behaviour towards customers.

Hi

I can understood your situation for lost amount rs 34k. i was also the victim who had lost 85k in last year Aug'09, after 4 months ICICI bank settle the entire amount. I already posted in regard that the reimbursement of my amount of Rs 85k, which i got after 4 months back. What i am telling is give a 30 days period to ICICI team. If not happened means you will go the ICICI bank front page where you can escalate the issue to the next level. There are 5 levels, be patience and escalate the level by level and leave 15 days time period for each level of escalation.

Moreover 2 victims called me after they saw my blog in regard how to get back their money . i suggested the same. They were actually victim for replying phishing mail. I tell please do not disclose your personal identification to the phishing mail. People will not have awareness about this phishing attack. ICICI bank should take more steps to prevents this to happen. Still, hey can improve their security feature. Since, i do not still understand how would the fraudsters could able to change the phone number with their account just like that and can transfer the amount just like that. I can understand that there is the few fake account has been created by the fraudsters to transfer the looted money. Still, ICICI can scrutinize the change of address and telephone number due request from the customer. They should verify the authentication of customer. I really do not know how do they manage to register the fake bank account where fraudsters transfer the looted money. Please be careful about phishing attack also please pass about this message to your colleagues, friends, and create awareness and be a responsible person. Do not be just like that and blame the bank at last.

Respected Sir/Madam,

I am Holding a salary account of ICICI bank at Khairathabad branch and my account number as 00801569968. I have deposited Rs.60000/- (Sixty Thousand Rupees) in my account on 25th June 2010 for my mother ‘s Eye-Operation.
I lost Rs. 75000/- from my account. Now I would like to tell you how I lost my amount without my interfere. I got an SMS from TD-ICICI bank with URN at 12:15pm on 28th June 2010 after a few seconds I got a call from unknown person, his mobile number is 9172001169. He told that, “ I am from ICICI customer care and we are updating & integrating with new interface so, we need your URN number”. After receiving his call, I told my URN number to that person. After finishing the above conversation around at 1:08pm I received one more SMS that is, “Rs. 75000/- (Seventy Five Thousand Rupees) drown from my account”. My account money i.e, Rs. 75000/- have transferred to that unknown persons account by himself and his account numbers is 102101504046.

Satish,
8144814361

Hi,

I am Holding a salary account of ICICI bank at Khairathabad branch and my account number as 00801569968. I have deposited Rs.60000/- (Sixty Thousand Rupees) in my account on 25th June 2010 for my mother ‘s Eye-Operation.
I lost Rs. 75000/- from my account. Now I would like to tell you how I lost my amount without my interfere. I got an SMS from TD-ICICI bank with URN at 12:15pm on 28th June 2010 after a few seconds I got a call from unknown person, his mobile number is 9172001169. He told that, “ I am from ICICI customer care and we are updating & integrating with new interface so, we need your URN number”. After receiving his call, I told my URN number to that person. After finishing the above conversation around at 1:08pm I received one more SMS that is, “Rs. 75000/- (Seventy Five Thousand Rupees) drown from my account”. My account money i.e, Rs. 75000/- have transferred to that unknown persons account by himself and his account numbers is 102101504046.

PLEASE HELP ME OUT FROM THIS SITUATION AND HOW TO GET MONEY BACK

Thanks and regards,
satish,
8144814361.

Hi,
On July-18,2010 somebody has used my ICICI credit card for online transactions.

the transaction is made Online for Rs. 44390/- in the name of K G N ARTIFICIAL JEWEL.

I contacted ICICI credit card call centre and they said they cannot do anything because it is online transaction.

ICICI bank credit card should be held responsible for this kind of transations and they should revert back the money.

Thanks
kripal

My credit Card has also been fraudulently used to make a transaction of Rs 32,275.00 on July 19,2010.

It is also an ONLINE transaction, made towards K G N ARTIFICIAL JEWELS.

Request ICICI to look into this matter at the earliest.

Faxed Customer Dispute Form(CDF) against this Transaction to ICICI. They say their "Investigation Team" would look into it and reply in 91 days.

Some thing is seriously wrong.