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Axis Bank Credit Card Complaint.

This is a discussion on Axis Bank Credit Card Complaint. within the Banking forums, part of the Financial Services category; :& Dear Sir/Madam, I find Axis bank as the most irresponsible and non-cooperative bank I have ever been as a ...

  1. #1
    pkg123 is offline Junior Member
    Join Date
    Sep 2009
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    1

    Unhappy Axis Bank Credit Card Complaint.

    :&

    Dear Sir/Madam,

    I find Axis bank as the most irresponsible and non-cooperative bank I have ever been as a customer. I have made a inquiry to Axis bank on 18 July for a credit card and it has been nearly a month and I got no response. So I personally visited my Axis bank on 27.08.09 at Old Gajuwaka, Visakhapatnam, AP in this regard and applied for it. I have furnished all documents that was asked and as per the eligibility I fit in every respect.

    On 09.09.09 I got a SMS from the bank that my application no. 1947184 has been declined. I inquired Customer Care regarding it but they also declined to give any details stating that they donot know the reasons for rejection of my Application. Is it not the bank responsibility to explain under what conditions I am not eligible for getting this service, or the bank thinks that just sending a SMS fulfills their responsibility. I tried to talk to Mr. Kiran the Marketing person who filled my application is now not lifting my calls. I have mailed twice to customer care and the branch offices for clarifications but got no answers.

    I want to know why I cannot get this service.

    Thanks and Regards,

    Pankaj Kumar Gupta
    Axis Bank Customer ID : 075050852, Bank A/c No. is 075010100412087.
    Asst. Manager - Finance (SBU-E & C)
    McNally Bharat Engg. Co. Ltd., Vizag
    Mobile No. : +91 9985376231

  2. #2
    Unregistered Guest

    Default

    why don't u try for HDFC CREDIT card they provide good service than any other bank .

    but avoid ICICI bank credit card .

  3. #3
    advocate's Avatar
    advocate is offline Moderator
    Join Date
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    Posts
    1,576

    Default

    Dear Mr. Gupta,

    The Bank has the right to accept or reject any loan or credit card request. We can’t force any Bank to provide such services. But the Bank will have to provide us the reason for the rejection of our request. If the Bank fails to provide us such information we can forward our complaint to RBI in this concern.

    First of all, send a written complaint to concerned Bank’s Head office to give you the reason for rejection. The address is:
    The Managing Director,
    Axis Bank Ltd., 131, Maker Tower - F wing,
    Cuffe Parade, Colaba, Mumbai,
    MAHARASHTRA-400005

  4. #4
    Unregistered Guest

    Default Worst Customer Service

    I had very worst experience with axis bank, and there is no value for customer money and time, i lost so much of money from axis bank. So requesting all of bank account holders not to open account with axis bank.

  5. #5
    Unregistered Guest

    Smile AXIS offers Credit Card against Fixed Deposit only

    Hey,
    Its a decision take by the Directors in AXIS BANK that Credit card will be given only when you make a fixed deposit of 25000Rs or more. This development has happened due to the growth of fraud acts using Credit cards. I got a credit card recently within a week after I started a Fixed Deposit.

    Thanks,
    Aswin

  6. #6
    velmurugan Guest

    Exclamation Axis credit card gift is completely waste

    Hi,
    earlier Axis credit card gift is available with lot of gift for 1000 or 1200 rewardpoints. but they cheated by removing all the gift items. I have acquired more than 1000 reward points but unluckly they remove all the near range gift items.

    So, i plan to cancelled my axis credit card. it is the worst one.

    thx,
    velu

  7. #7
    praveen kumar r Guest

    Default Axis Bank Credit Card Complaint

    iam the sbt costomer today visit your atm centere sriharipuram visakapatnam unfortunately your atm 100rs only one note.iam withdraw 200rs but only 100rs recieve .actual balance my account 9800Rs last time my account 9600.your security is very bad behaviour please reply my email id praveen_1753@yahoo.com

  8. #8
    Registered Guest

    Angry Credit Card Related

    Dear Sir / Madam,

    Its becoming really hard to deal with Axis bank. I forwarded a request for credit card by calling customer care.
    As i was informed some will contact me in next 10 working days, its been a month no one had contacted me yet.

    Not only this, i went to Axis Bank Brach In Rohini , Sec- 7 to apply for the credit card.
    I was informed there is no one at the moment who deals with the credit card.
    They took my number so that they call me once they have there agent.
    Its been almost 10 days no one contacted me..


    This is the service, I am getting from Axis bank..

    Vikash kumar
    9990045698

  9. #9
    Unregistered Guest

    Default Credit Card Expired Didnot receive

    HI
    This is Gavin.Berner
    My creidt card # is 4718630002491859

    MY credit card got expired
    and the you people send the
    card to my address which is
    4-4-172 Kali Mandir Bandlaguda.
    Himayathsagar road.
    Indra reddy nagar redddy
    nagar colony. Pin 500086

    And when ever i call customer service
    u people tell me that the Blue dart
    cant deliver the card because my
    area is out of delivery area.
    And the customer service people
    told me to go to teh bank
    and ask the bank people to
    send an e mail. So that they will
    send the credit card to the branch
    which is at Mehdi patnam Hyderabad.
    I wend to theank numerious times
    and still i an facing helll. I dont have
    my creidt card since Jan.
    And when ever i call the customer care to AXIS
    Bank they give me all stupid reasos.

    I want my card dont let me beg
    u people.

    I call up the customer service
    everry morning and still they
    give me all stupid reasons.


    Rewgards: Gavin.Bernes
    ph# 9959730695

  10. #10
    gavin.bernes Guest

    Angry Didnot receive crdiet card that expired in the mnth of jan 2011

    HI
    This is Gavin.Berner
    My creidt card # is 4718630002491859

    MY credit card got expired
    and the you people send the
    card to my address which is
    4-4-172 Kali Mandir Bandlaguda.
    Himayathsagar road.
    Indra reddy nagar redddy
    nagar colony. Pin 500086

    And when ever i call customer service
    u people tell me that the Blue dart
    cant deliver the card because my
    area is out of delivery area.
    And the customer service people
    told me to go to teh bank
    and ask the bank people to
    send an e mail. So that they will
    send the credit card to the branch
    which is at Mehdi patnam Hyderabad.
    I wend to theank numerious times
    and still i an facing helll. I dont have
    my creidt card since Jan.
    And when ever i call the customer care to AXIS
    Bank they give me all stupid reasos.

    I want my card dont let me beg
    u people.

    I call up the customer service
    everry morning and still they
    give me all stupid reasons.


    Rewgards: Gavin.Bernes
    ph# 9959730695

  11. #11
    Unregistered Guest

    Default bill recieves after recieved the settlement letter

    Hi,
    my credit card no 4718610100864694
    i got the settlement letter on 12/09/2009
    for the amount of 39000 wherelse i paid 18500 in 1 shot collector name Mahendra.P
    then i received call from Axis bank collection department they offered saying that there's some special offers if i pay 14000 Collector name (Chethan R Singh) my account would be closed permanently
    i paid that amount on January 30th 2010
    now i am receiving the calls saying my outstanding amount is 89000 and i need to pay?
    and they are saying that account has not closed they dint issue any Settlement letter also
    i have the settlement letter in my hand how will it be possible????????
    kindly go through and do the needful this guys are giving mental torture

    Regards,
    Vetrivel

  12. #12
    Unregistered Guest

    Angry one of the 3rd class bank in india

    Dear Sir/Madam

    NEVER buy axis bank credit card in life they will fuck u

  13. #13
    Unregistered Guest

    Default AXIS BANK , calls despite settlement

    Ref: SSD CN 876-11 (P) : Appeal for AXISB/08-09/103/5101. CC - 4718 6300 0306 5033

    DEAR SIR, Madam,

    AXIS bank card number: 4718 6300 0306 5033

    Would like to highlight irresponsible behaviour and not followed RBI rules by AXIS bank.
    My brother had outstanding on card which was settled on settled in Feb 2009 by paying 19000 cash and 10000 cheque of HDFc bank.
    This was his salary account which was closed by their employer and hence the cheque did not get cleared.

    Again in Dec 2009 we started receiving calls and as per their executives confirmation we paid the amount by Citi's cheque which was realised. While making this payment had confirm with the executive on their line that, is this the final amount and would want to close this case.

    Their executives did confirm this and collected money in Dec 2009.


    Now in Sept 2011, i started receiving calls from executives asking card has outstanding and we need to pay for final settlement which was a shock for me.

    I have gone through RBI guidelines for a bank which does mention that banks should do follow ups for outstanding amount and calls should be recorded. Executives language should not be indecent.


    All these above points are strictly not followed by this bank.

    Further since Sept 2009,I am doing rigorous follow ups with clarification and questions raised as below:

    - Why did it take two years to understand the fact that letter issued was not valid?
    - What were the follow ups, tracking done during this period?
    - Why did the executives gave incorrect information in Dec 2009?
    - Why the executives do not follow basic mannerism while speaking to client.

    Unfortunately have not received any answers for any of above questions.

    Had lodged numerous queries on their site and mails - there was no reply and as last option have written mail to their Nodal office, CEO (thrice),credit card head( once.)

    An excellent irresponsible Procedure followed by good bank is CEO's representative forwards mail to nodal office, nodal office to customer service and customer service - standard reply - "We shall get back to you in 02 working days" since Sept 2011.

    Wondering which country are we in, in north or South Pole that 02 working days are more than months!!!

    Their executive also mentioned on call - Madam you lodge complaints, do anything, you will not get the reply for even 4 years, just pay the money".

    How many times does a customer have to suffer? - i agree there was an outstanding and we did pay with interest to close this. One can not punish customer after settlement- that too with such irresponsible behaviour.

    My concerns are
    -when i paid the amount in Dec 2009, after clarifying 10 times i want to close this , tell me final settlement amount- they discussed details on phone and then after two years asking me to produce proof of my conversation with executive- they should have this in their own record!!

    - Till two years no one was bothered to do follow up or inform if there was outstanding if any!!!

    - What is the guarantee that this situation will not happen again in future!!!

  14. #14
    shreejay05@gmail.com Guest

    Thumbs down credit card payment

    My card no -47186000002111658
    my card is clone or hacked by someone ,they useing my card .please take action imideately.

  15. #15
    patel_27 is offline Junior Member
    Join Date
    Aug 2012
    Posts
    5

    Default

    Dear sir,


    sub : Please check my order no. Od20621120165 with completle services.


    we have purchased sony vio laptop website on flipkart.com & payment made of axis bank credit card no. 4718610003128460 name of the pareshkumar n patel.


    we have mode of payment axis bank credit card with puchased murchant for the flipkart & flipkart will tell us to me no other charges for credit card with speak to axis sinier manager sibbu bhai with all safisant services with bank. & he tell me no deduction charges with your credit card but 26/06/2012 1715.20 dr. & service tax 212 also debit my credit card & they will purchased my laptop for the period of 12 months ago & the emi is 2859 for for all including charges with debited my credit card with also debited my axis bank credit card so please i have tell to flipkart & also axis bank credit department and they will tell me your problem is solve soon....i have 2 months with tell him. So please check my status & also debited amount will be 6 month emi process but i have purchased period 12 month emi process so please check & solve my problem as soon as possbile. Before the 1st installment amount debited my credit card 2859 rs. Per each installment with regred.


    we have telling mr. Sibbu bhai with all my problem solve & respectly said but not about 2-3 months solve my problem so please solve my problem as above the statement.




    charges will be less then or credited my axis bank a/c. Rs. 1715.20 & 212.00
    also installment period about not only 6 month but 12 month status as above the order no. Od20621120165.




    thanking you




    ashwin kashiram patel
    (bro. Pareshkumar n patel)
    mo. No. 9825228818






    encls


    1) grahak suraksha email address
    2) flipkart murchant sent to
    3) axis bank of main branch sent to
    4) r.b.i. Bank of main branch (axis bank credit interest)
    5) axis bank credit card department main branch.
    6) mr. Sibbu bhai at axis bank credit card department

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