HDFC Bank - Shocking attitude!Harrassed.
This is a discussion on HDFC Bank - Shocking attitude!Harrassed. within the Bank Account forums, part of the Banking category; Dear concerned This is a sincere complaint against HDFC Bank regarding their everyday deteriorating effort to handle customer relationship. We ...
- 02-14-2012, 11:05 PM #1Junior Member
- Join Date
- Dec 2011
HDFC Bank - Shocking attitude!Harrassed.
This is a sincere complaint against HDFC Bank regarding their everyday deteriorating effort to handle customer relationship.
We are holding a C/C account for Rs 55,00,000-00 for M/s SHYAM SULPHUR LIMITED and for Rs 20,00,000-00 in our sister concern M/s SHYAM MENTHA & CHEMICAL IND; Both the accounts are running at Ashoka Niketan,DELHI-110092 Branch for more than 5 years now & our a/c position will confirm that we are fully maintaining bankís protocols/guidelines & our account is quite perfect as per Bank requirements.
This year we have obtained an order for supply of SULPHUR to M/s HARYANA STATE FEDERARION OF COOP SUGAR MILLS LTD ( A Haryana Govt undertaking) & as per Tender terms, we were supposed to submit a Bank Guarantee for Rs 42,37,200-00 & said requirement was informed over Phone to our R.M Mr. Amit Kumar Singh on 27.10.2011 & then on 31.10.2011 in writing (Alongwith the letter of HARYANA STATE FEDERATION).
Mr. Amit Kumar Singh has advised to us that said case can proceed after 10.11.2011 so that on 10th is Monthly closing for New Limits & my Interest/Bank Interest is in New accounts, so I can proceed said case on 11.11.2011 ,as & when Credit Dept will put his acceptance, Bank Gurantee can be issued ? As on 26.11.2011, he has informed over Phone ( In the meantime he has avoided several phones & also by Mr. Samat Chawla who is superior of Mr. Amit Kumar Singh) that Credit has not approved to provide further Bank Guarantee so that C/C Limit is not running in satisfactory shape ? Although we were not satisfied with said Dis-satisfaction but due to Urgent need of Bank Guarantee, we have proposed to hold our C/C Limit for Rs 42,37,200-00 but issue Bank Guarantee for desired amount immediately ?
Even now he avoided innumerable phone calls & there was no response/progress given to us ? To avoid getting black-listed from our esteemed party - M/s HARYANA STATE FEDERATION, WE were compelled to send a draft to Haryana State Federation for 50% requirement of Bank Gurantee & tried to request to Mr. AMIT KUMAR SINGH to provide Bank Gurantee for Rs 21,18,600-00 but said Gurantee was provided on 15.12.2011 & our Bank Limit was hold for Rs 21,18,600-00 & FDR for 25% of said amount was also obtained from us ( i.e. security for 125% value ?) ?
This kind of lackadaisical attitude from an organization of such high repute is just plain shocking and completely unacceptable. I request the authorities to investigate the matter diligently & reply back to us on the following:-
(i) Whether Running accounts should not get any routine assistance from a Bank ? Whether R.M/Seniors are responsible for New Limits only and completely ignore the rest of the functions?
(ii) Why we were made to have no choice in the end but send Drafts for Rs 21,18,600-00 to Haryana State Federation (Only to save to ourselves by Black-listing) & who is responsible for such delay ?
(iii) Why Bank is asking 125% security while our free hold house worth Rs 3.5 Cr is already pledged to the bank ?
(iv) When Bank has taken undertaking from us not to deal with any other bank, obviously we are compelled to deal only with you for all of Companyís requirements but delay of 1.5 Months just canít be accepted in any way.
(V) Few of our other letters regarding genuine Reversal of charges is pending with our Relationship Manager for nine months now but there is just about no response ever nor the reversal has happened? Our RM always exposes extreme overload of work. Suggest us as to how & with whom we should contact in HDFC Bank for our current requirements?
We hope we can get proper compliance of above Complaint but at the earliest so that we can look to get our new requirements addressed. If this bank is genuinely not interested anymore in clients and wishes to maintain the same callous attitude, we shall be compelled to deal with any other Bank.
Our further requirements from the bank are as follows:
1. Requirement of FLC limit because of addition of new import businesses.
2. We have booked a Volkswagen JETTA CAR for Rs 18,00,000-00, we desire LOAN for appropriate amount for purchase of said Car.
We hope we can get proper & earliest compliance against above Complaint.
SHYAM SULPHUR LIMITED
C/c a/c No. 01932790000184
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