D'Sir, I had a policy of Kotak Life Insurance and alongwith Zero Balance Saving account facility was provided to me at free of cost in the month of April, 2008. I didn’t want to avail this facility of Zero Balance account but inspite of my refusal, the account was opened and cheque book and ATM card alongwith Welcome kit were sent to my postal address.

I had submitted an application to Kotak Mahindra Bank, Noida branch for closing of my A/c on 20-Apr-09. The executive, whom I had submitted Cheque book and ATM card, had not given me any written confirmation for closing of abovesaid account and orally told me that we have received your application for closing of account and your account will be closed soon.

Today, I found that my account is still active and not closed. Further, charges of Rs. 942 (approx.) have been debited to my account for Non-maintenance of account. I had never ever received any letter/phone call etc. regarding this. I have been informed that I will have to pay these charges and without paying these charges, the account will not be closed.

Why should I pay these charges? What should I do?

Plz. advice.
Aditya
9871889325
Delhi