Originally Posted by Unregistered

DearSir,
Myself Santosh salunkhe & my account in Kotak Mahindra Bank ,Bhandarkar Road branch Pune.I had taken personal loan from HDFC bank & for this I had fill up the ECS form for repayment of Loan.But from 2010 bank has return the ECS due to ECS is not mandate in this account & month of Sept 1- & Jan-11 bank has return the ECS with saying that account has un sufficent balance.I had asked the bank mangaer about this, he not given any satisfy answer to me & I had also asked for him about who will bare the bank charges. Now in this case what I can do. please help me in this issue.


Thanks & Regards,
Santosh Salunkhe
9552596058

Dear Mr. Salunkhe,

We apologise for the inconvenience caused to you. We wish to confirm that we are looking into the matter and shall contact you shortly. You may write to us directly at solutions.bank@kotak.com and we would be glad to assist you.

The link below will provide you details of our Grievance Redressal mechanism, which is an attempt to understand and resolve concerns raised by our customers:-

Kotak

Assuring you of our best services at all times.

Regards, Kotak Support Team